1 Reply Latest reply: Oct 14, 2010 2:25 AM by Carolyn Samit
JeffreyPike Level 1 (0 points)
Bought my very first Apple product...(IPad 64G WiFi only) last week.

I intended to use it just to keep me busy reading, watching movies, playing games, on all the long flights to Europe and Asia that I take.

So yesterday I excitedly set up an ITunes account, and downloaded 4 movie rentals, and purchased one other movie (Angels and Demons). All HD. I just figure I'd let it run all night and I'd see the movies the next morning.

The rentals all appear to have downloaded, and they show up in the videos section. HOWEVER, they are ALL marked "Expires in 17 hours". Never started watching any of them, why are they already set to expire? The rental info section of Itunes says I have 30 days to start watching, then 24 hours after that til they expire.

As for the purchased movie, th it appeared stuck on the "tap to retry" icon, which I did several times, with repeated errors, until the download icon simply disappeared and no sign of the dowload status or the actual movie anywhere.

I DID get billed for all of these. This is like 40 bucks worth of stuff.

Everyone who uses MAC stuff always brags about how great it is, how excellent customer service is, how things just "work", etc.

Color me WAY not impressed. No answers to my emails sent through ITunes help (yes, I checked spam folder) and no movies for my flight to China this weekend.

Any suggestions on things to change to make it work better next time? OR just buy a **** portable DVD player for 400 bucks less than an Ipad?

Dell Precision M6500, Primarily use the Ipad
  • Carolyn Samit Level 10 (102,845 points)
    HI Jeffrey and welcome...

    Make certain the time and date are correct on your PC.

    Click Start and then click Control Panel.

    Click "Date, Time, Language, and Regional Options" and then click Date and Time.

    Click the Date & Time tab.

    Make sure that the date and time settings are configured to use the current date and time and then click OK.

    Make sure you are running the latest version of iTunes. http://www.apple.com/itunes/download/

    Check the Firewall.

    From the Start menu, choose Control Panel.
    If the Control Panel is in Classic View, skip to step 4.
    On Windows 7 and Vista, click Security; on Windows XP, click Security Center.
    Click Windows Firewall.
    On Windows 7 and Vista, click Change Settings; if asked for permission by Windows, click Continue; make sure the “Block all incoming connections” option is *not selected.*
    Click the Exceptions tab.
    Check the iTunes box.
    Click OK.

    You can report problems to Apple via the iTunes store. Launch iTunes. Select iTunes Store on the left. On the right side of that window select your account name. In the next window click: Purchase History then click: Report a Problem.

    More support options here: http://www.apple.com/support/ipad/contact/