OCR function not available for HP C4795

This is driving me nuts. I have an HP C4795. Scanning and Printing works fine, but the OCR feature is missing. Spent two hours on HP chat and 15 emails to HP support. Did everything they said (including scrubbing and reinstalling software [three times], establishing a new mac login identity, repairing permissions, installing just the ocr module from a subpackage, etc.). Nothing worked. They suggest choosing TXT or RTF when saving, but those options are not available (what IS available is PNG, TIFF, JPEG, JPEG-200, and PDF Image Only). Then they said to "Scan to OCR" but that is not available no matter which profile I choose (there are only 2 Picture and Document). Has anyone figured this out yet?

MacBook, Mac OS X (10.6.4), HP Photosmart C4795

Posted on Oct 14, 2010 5:53 AM

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16 replies

Oct 14, 2010 7:36 AM in response to ebook guy

There appears to be a problem with your install.

1 Every scanner/MFD I've seen for a long time installs OCR software, standard. Many HP devices use (or at least used to use) a version of the ReadIRIS OCR system. The built-in 'scan to OCR' function merely calls up the OCR software.

2 most (all, in my experience, but there might be one out there that doesn't) OCR software reads from most/all graphics formats, with a preference for PDF, TIFF, and JPG files. If, for some reason, the direct scan-to-OCR system doesn't work, the OCR software will take a graphic file as input and will output your choice of TXT, RTF, or DOC files. I don't know of any system which scans directly to TXT or RTF. All of them go by some graphics format first.

3 the built-in scan-to-OCR function in many HP devices has problems actually working, mostly because the built-in press-a-button-and-scan-directly-to-a-file function has problems actually working 'cause HP's drivers stink. However, if you launch the actual OCR software and scan from there, it usually works. I was sufficiently impressed with ReadIRIS that I went and got the standard version of their software rather than relying on the crippled, specific-to-HP, version that shipped with my old HP PSC1350 MFD. I still use ReadIRIS for more complex OCR jobs, despite having long since junked the PSC1350. (It hit Leopard and bounced.)

4 simple OCR jobs can work quite well from Adobe Acrobat Professional, if you have it. Acrobat has a problem with more complex jobs, which is why I use ReadIRIS for serious OCR, but will handle quick&dirty OCR and will do it faster than ReadIRIS.

5 if you have MS Office you should have a primitive OCR system which Microsoft ships as part of the Office package. It's not the best, but it should work for simple documents.

What OCR software, exactly, shipped with your device? You will need dedicated OCR software. If HP has stopped bundling ReadIRIS you need to identify what OCR software they now bundle, and you might want to consider buying dedicated OCR software if you plan on doing a lot of OCR work. The top three Mac OCR software packages are OmniPage, ABBYY, and ReadIRIS. <http://desktoppub.about.com/od/mac/tp/ocr_mac.htm> I like ReadIRIS and use v11 without problems. (The current version is 12, but I see no real need to update at this time. YMMV.)

Dec 23, 2010 10:11 AM in response to Charles Dyer

I too, am having difficulty with the OCR function on my HP printer (C7280) but only since I attempted to switch the printer from an Ethernet connection to wireless.

I USED to be able to successfully OCR documents to TextEdit. Now, OCR doesnt even show up as a function on my printer panel (I inadvertently "reset to default" when trying to fix my connectivity issue).

I did reinstall from the original disc, but to no avail.

How does one go about figuring out the name of the software that was bundled with the HP install package?

Dec 23, 2010 12:53 PM in response to baltwo

baltwo wrote:
DPE 11.6 is installed (IRIS OCR-HP 11.6.0) in /Library/Application Support/Hewlett-Packard/OCR/ and came with my HP PhotsSmart C4680 AIO.


Hmm... well, there doesn't seem to be an subfolder called "OCR" in my /Library/Application Support/Hewlett-Packard/ folder. Therein lies the problem perhaps?

Odd then because, as I said, I WAS able to OCR really successfully just a few months ago ... of course, I've since reinstalled my HP software from the disk ....

Dec 23, 2010 2:05 PM in response to baltwo

baltwo wrote:
Bad choice, reinstalling from the HP disc. Go to http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers&jumpid=rer329_search/internal/sddownload enter your printer model and download and install the latest versions.


Well, the only reason I did that was because I'd lost the OCR function and the help area of the HP site advised reinstalling the software from original disk.

Also, I've been to the page you indicated to download HP updates and the drivers, etc. are for OSX up to 10.5 ... HP claims there's no need to download this if one is using 10.6 (which I am) since those drivers are included on the Snow Leopard install disk.

Still ... nothing so far has helped so I might as well go thru the exercise of downloading the "updated" drivers from the HP site ...

Dec 23, 2010 3:14 PM in response to baltwo

baltwo wrote:
Then, you missed getting:

+HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5 and v10.6+
+2010-04-05 , Version:11.0.0, 143.58M+
+This download includes the HP Photosmart print driver, HP Printer Utility, HP Scan software and HP Photosmart Studio imaging software for Mac OS X v10.4, v10.5 and v10.6+


Wow - yes I did miss that one! Would you kindly share the url where you found that?

Dec 23, 2010 5:11 PM in response to baltwo

So sorry ... I didin't intend to "threadjack" this discussion. I've just been mired all day long with this problem.

Re your link: I actually downloaded and successfully installed that one. Unfortunately, when it came time to setting up my printer, it "couldn't be found" and I could not provide an IP address (as it suggests) because the printer is connected via USB not Ethernet.

Thus ... my headaches continue.

Thanks again!

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OCR function not available for HP C4795

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