draper3000

Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

After 5 days of having ATV2, (which is lovely when its working) I'm still having problems narrowed down to Homeshare access from ATV2 to my macbook running the latest itunes.

I've just moved house and got a new broadband router and provider the same day as the ATV2, so it has taken a while to make sure it was not the router (BT home Hub 2), the connection, or my macbook itself.

Macbook - (Running Snow Leopard) Internet working fine with router and broadband, (have removed all network settings, removed passwords in keychain and repaired permissions, restarted and re-entered network info - just incase).

Router - works fine all day, with macbook and dell laptop, Have tried restarting a lot just incase

Apple TV 2 - works fine with broadband and router, and I can browse the online selection of videos, youtube etc fine.

Homeshare - When I connect ATV2 using homeshare to my macbooks itunes account, it works for a maximum of 2 minutes then loses connection. And my macbook which still shows full wifi signal can no longer get the internet, and forgets the wifi password and says its wrong when I re-enter it. Only fix is to restart router and delete network settings on macbook and re-enter them.

So is this homeshare technology screwing up, Apple TV 2 screwing up, or my router jumping in after a couple of minutes and saying NO!.

Is anyone else experiencing exactly the same as me?

Its a shame that the only thing I've found left to try (after searching alot of forums) is when turning on 'Homeshare in Itunes' don't press the 'DONE' button. Will give that a try tonight.

MacBook 2008 model, Mac OS X (10.6.4), In the UK

Posted on Oct 14, 2010 5:18 AM

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Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

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  • by Damian Smith1,

    Damian Smith1 Damian Smith1 Mar 29, 2012 8:32 AM in response to anewstead
    Level 3 (740 points)
    Mar 29, 2012 8:32 AM in response to anewstead

    HAs anyone tried updating to the new 10.6.1 version of itunes to see if it solves the problem?

  • by Floyd O\'Neil,

    Floyd O\'Neil Floyd O\'Neil Mar 29, 2012 8:40 AM in response to Damian Smith1
    Level 1 (5 points)
    Mar 29, 2012 8:40 AM in response to Damian Smith1

    Yes, did not solve the problem.  Also fyi I just got the new 1080 ATV and am havibng the same problem. Tech support at my local Genius Bar at the Apple store thinks it may be realted to the recent Lion update and not itunes itself. Homesharing is an OS feature.  So now I have 2 ATV's that won't won't share.  Also, don't evem bother considering this to be a network issue. I am certain it is not.  All other streming features such as Netflix work just fine.   I know there are some posts stating the've had connection problems for over a year......BUT THIS HOMESHARING ISSUE JUST STARTED FOR ME ABOUT 2 WEEKS AGO! NOTHING IN MY SETUP OR NETWORK HAS CHANGED.  JUST SOFTWARE UPDATES! 

     

     

    APPLE ARE YOU LISTENING.  PLEASE MAKE THIS A PRIORITY AND FIX IT!

  • by ianmcp,

    ianmcp ianmcp Mar 29, 2012 9:29 AM in response to draper3000
    Level 1 (5 points)
    Mar 29, 2012 9:29 AM in response to draper3000

    this fixed mine (windows PC's)

     

    remove Bonjour service through control panel add/remove progs.

    reinstall iTunes latest or whatever you want.

    as part of the iTunes install, it installs Bonjour again.

     

    Bonjour is the discovery service that allows ATV to find iTunes and STAY connected.

    for some reason mine screwed up and i hadn't changed anything. ATV would only see iTunes once i had restarted iTunes, then it would drop out after a few mins if browsing the library or at the end of watching something from cache. if i hit play quick enough.

     

    reinstalling iTunes alone will not affect bonjour, it has to be removed on it's own to force a fresh install.

  • by Floyd O\'Neil,

    Floyd O\'Neil Floyd O\'Neil Mar 29, 2012 11:54 AM in response to ianmcp
    Level 1 (5 points)
    Mar 29, 2012 11:54 AM in response to ianmcp

    This may be fine for Windows users, on the MAC side I don't believe we use Bonjour service for our connection.

  • by ThoricCLA,

    ThoricCLA ThoricCLA Mar 29, 2012 1:22 PM in response to ianmcp
    Level 1 (0 points)
    Mar 29, 2012 1:22 PM in response to ianmcp

    I'm pleased this worked for you, but I've tried this myself and it didn't help. What's more is that my Windows 7 laptop is very recently bought and I only installed iTunes on it very recently, so Bonjour will be the latest version.

  • by MondongoPR,

    MondongoPR MondongoPR Mar 29, 2012 4:22 PM in response to Floyd O\'Neil
    Level 1 (0 points)
    Mar 29, 2012 4:22 PM in response to Floyd O\'Neil

    Go to the router set up and enable the 5 Ghz line, the configure the apple tv using this connection and VOILA!

  • by anewstead,

    anewstead anewstead Mar 29, 2012 7:14 PM in response to draper3000
    Level 1 (0 points)
    Mar 29, 2012 7:14 PM in response to draper3000

    I have an Apple Extreme.

    I went in and changed the DHCP Lease Renewal from every day to 365 days.

    Problem Solved.

    Why it works and what the unintended consequences of this action are I have no clue, but I do have rock solid Home Sharing once more.

  • by DavidKindaLikesAppleAndMS,

    DavidKindaLikesAppleAndMS DavidKindaLikesAppleAndMS Mar 30, 2012 12:55 AM in response to draper3000
    Level 1 (0 points)
    Mar 30, 2012 12:55 AM in response to draper3000

    I had an issue with the home share dropping out after initial connection.

    Strange. It should work without question! (Yeah Right)

    I searched (googled it) found this thread, read most of it.

    Pondered it and realised my firewall was almost certainly to blame.

    Opened  2 ports TCP and UNC. You will find the numbers in posts above.

    Fixed my problem without question.

    Faith in Apple restored. Problem was all mine.

  • by tillathenun,

    tillathenun tillathenun Mar 30, 2012 1:41 AM in response to anewstead
    Level 1 (0 points)
    Mar 30, 2012 1:41 AM in response to anewstead

    Changing the DHCP Lease Renewal hasn't fixed it for me unfortunately.

     

    Neither does using 5gHz (I tried that initially and it did seem to work... but then it went back to normal).

     

    I've not tried iTunes 10.6.1 yet, but I don't hold out much hope...

  • by ianmcp,

    ianmcp ianmcp Mar 30, 2012 10:11 AM in response to ThoricCLA
    Level 1 (5 points)
    Mar 30, 2012 10:11 AM in response to ThoricCLA

    it's not that bonjour is the latest version. for some random reason it can screw up and stop the discovery between devices. it is software after all....

     

    forcing removal is the only way to ensure the discvoery service is working. which is the main reason that ATV can't see iTunes.

  • by beegeeuk,

    beegeeuk beegeeuk Mar 30, 2012 11:48 AM in response to Damian Smith1
    Level 1 (0 points)
    Mar 30, 2012 11:48 AM in response to Damian Smith1

    My ATV was fine until I updated to 10.6.1. Now ATV keeps dropping out!!! Was fine before???

  • by Floyd O\'Neil,

    Floyd O\'Neil Floyd O\'Neil Apr 1, 2012 11:52 AM in response to beegeeuk
    Level 1 (5 points)
    Apr 1, 2012 11:52 AM in response to beegeeuk

    I've been posting this everywhere I can, I have the same issue.  Does anyone know where we can download itune 10.5, I bet if I install the previous version HomeSharing wil function again! 

  • by Floyd O\'Neil,

    Floyd O\'Neil Floyd O\'Neil Apr 1, 2012 11:53 AM in response to anewstead
    Level 1 (5 points)
    Apr 1, 2012 11:53 AM in response to anewstead

    Wow, well that did not work for me. Apple Tech Support claims that should not matter. 

  • by ThoricCLA,

    ThoricCLA ThoricCLA Apr 2, 2012 7:54 AM in response to Floyd O\'Neil
    Level 1 (0 points)
    Apr 2, 2012 7:54 AM in response to Floyd O\'Neil

    Great. So now I upgraded my desktop (WinXP) to iTunes 10.5.1, and guess what: NOW AIRPLAY ISN'T WORKING!! Nothing else has changed, my netowk is the same network etc., and now I can't push movies from my computer anymore. My ATV2 unit just became a very expensive paperweight!!!

     

    APPLE!!!!!!!!!!! FIX THIS!!!!!!!!!!!!!!!

  • by Floyd O\'Neil,

    Floyd O\'Neil Floyd O\'Neil Apr 2, 2012 8:31 AM in response to Floyd O\'Neil
    Level 1 (5 points)
    Apr 2, 2012 8:31 AM in response to Floyd O\'Neil

    Ok, my final update on the Homesharing Issue.  I spoke at length with a very solid Tech Support person at AppleCare yesterday.  First, he strongly felt mine was not a network issue,  especially since I am using an Airport Express and I have Fire Wall off!  Resetting the renewal date to 365 does nothing.  It just resets the Airport. Setting the Airport to a different channel instead of the auto setting also does nothing.  If in Auot setting the router gets a bad channel it switches to another one anyway.  So he advised no one even bother with that.  Homesharing is more a function of iTunes and not the Lion Operating System so he was strongly leaning towards an issue with iTune 10.6.1.  and since this is when I started having the issue it makes sense.

    Oh, and I know it is not a device issue because neither by ATV2 or my new ATV 1080 unit work with Homesharing.

     

    I did find a site to download 10.5 BUT...... Lion WILL NOT let me install an older version if 10.6.1 is already installed.  I am not going to spend the time and effort to reinstall my OS to an ealier version in order to have an earlier iTunes.  Apple Tech Support basiclly concurred that he is certain it is a software issue, as my network was ruled out, the ATV's were ruled out. So in my words he agreed "I'm screwed until Apple addresses the issue"

     

    He said that his department moves these issues up the chain at Apple very quickly.  I am just hoping that the powers that be at Apple are listening and get on this ASAP.

     

    One final point, my daughter is still runnig iTune 10.6 (not 10.6.1) and her Homesharing works perfectly. I advised her not to run her software update.

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