12 Replies Latest reply: Aug 10, 2011 2:39 PM by johnfrommatlock
selkirksam Level 1 Level 1 (0 points)
This is a brand new iPad. It locates my home wi-fi network just fine. It will not connect to it. I get the "unable to connect" message every time. Both my pc and my palm pilot connect and access the net on this network. Network is not locked or encrypted. Any thoughts?

Dell Inspiron 6000, Windows XP
  • JimHdk Level 7 Level 7 (28,225 points)
    selkirksam wrote:
    This is a brand new iPad. It locates my home wi-fi network just fine. It will not connect to it. I get the "unable to connect" message every time. Both my pc and my palm pilot connect and access the net on this network. Network is not locked or encrypted. Any thoughts?


    Try the following:

    • Restart your wireless router (power off/on)
    • Go to Settings > General > Reset > and select "Reset Network Settings"
    • Attempt to connect

    If this doesn't work try your iPad on another network, e.g., Starbucks, Borders, etc. If it doesn't work there then you may have a problem with your iPad. If it does work there then you may have a problem with your home router (even if other devices seem to work - not all devices use the same features of the 802.11x wireless protocols). Check that your router's firmware is up to date by visiting the manufacturer's support web site.

    If you need more help supply the router make & model here.
  • JaydenWilson Level 1 Level 1 (0 points)
    Man can you please help us out you seem like you know what your talking about,
    got a 16gig ipad just today and it wont connect to my internet, got the right password (even if i type the wrong password it doesnt say incorrect password, just says "unable to connect",ive reset network settings and reset my modem (thompson tg782 gateway) so is the problem my modem/internet or my ipad?
  • furious00 Level 1 Level 1 (0 points)
    You're not alone. Same thing here. Nothing that I've tried or that anyone has suggested seems to work. Resetting router, resetting cable modem, resetting network settings, restored the new iPad 2 back to factory default...nothing works.

    I've heard that it's a 4.3 problem and that reverting back to 4.2.1 might help. But how do you revert a new iPad 2 to 4.2.1 when it never had it to begin with?
  • tgibbs Level 1 Level 1 (70 points)
    I got this message when I first brought my iPad2 home and tried to connect to my 802.11n 5 GHz network (D-Link 825). I switched to mixed 2.4+5GHz 802.11n and it connected fine. But then I was able to go back to 5 GHz only mode and it continued to connect just fine. I'm not sure if switching the frequencies had anything to do with it, or if it was just the router restarts.
  • Coolpappa Level 1 Level 1 (5 points)
    If you can call tech support for the router. It is a router problem. I had the same problem. I was using the router my ISP gave me. Replaced it with a d-link dir655 and so far working like a charm
  • Arniewint Level 1 Level 1 (0 points)
    I noticed that the iPad2 wifi connection connects but soon after disconnects. In settings I tried to forget network then re-establish, but it's not working. Any body else having wifi issues?
  • cebuano@frankfurt Level 1 Level 1 (0 points)

    hi! we have new ipad2 and a bit frustrated of not being able to connect to the home wifi while all others (notebooks of diff brands/android/iphone4/wii) connect w/o problems. followed most blogs (including videos putting the device near the router antenna) you also saw including this:

     

    http://support.apple.com/kb/ts3304

     

    ... and after switching from  wpa to wpa2, tadaa! am not sure if there was something that happened in-between but hey, its working fine now. am not sure if that also worked for others (or will work) but anyway, maybe worth trying, too? just sharing and hoping to get some answers to my future questions, too. prost!

  • johnfrommatlock Level 1 Level 1 (0 points)


    Same problems.

     

    My love afair with my ipad lasted 2 days!

     

    Worked a dream, connected at home and at work then....

     

    "cannot connect to network" every time every where.

     

    Tried ALL the advice. Updates, factory reset, network reset - nothing!

     

    Now i have a £450 digital picture frame.

     

    I can't stand it when a company pretends there isn't a problem.

     

     

    I should add. My iphone3gs connects every time to the same networks.

  • JimHdk Level 7 Level 7 (28,225 points)

    johnfrommatlock wrote:

     

    My love afair with my ipad lasted 2 days!

     

    Worked a dream, connected at home and at work then....

     

    "cannot connect to network" every time every where.

    If your new iPad won't connect to any network it probably has developed a hardware problem and needs to be replaced. Why not simply contact Apple support or visit an Apple store and arrange for a replacement?

     

    I'm not sure what you mean by, "I can't stand it when a company pretends there isn't a problem". Your case seems straightforward. Has any one from Apple denied that your iPad is defective? Note that no one from Apple is posting on this thread or these forums. Apple does not offer support here. The posts here are from other users like yourself. This is a user-to-user technical help forum hosted by Apple.

     

    It's certainly a hassle when something breaks so soon after buying, but I'm sure that Apple can resolve your problem.

  • Jondalar57 Level 1 Level 1 (0 points)

    I am on my second Ipad 2 with the same issue.  First Ipad apple replaced.  Ihave had the second one for about three weeks and here again, it has stopped connecting to the network withthe message unable to connect to the network message. Reset routere, Ipad, etc  andnothing seems to work. 

     

    This was my first Apple product, and will be my last.....

  • johnfrommatlock Level 1 Level 1 (0 points)

    I return...  With answers!

     

    Answers I found somewhere on this site actualy, so credit, and appologies to the person whose name I failed to note before navigating away from the page.

     

    I was regularly suffering from the "not connected to the internet" message, while receiving full three bars of wifi reception, correct password and a 'tick' present next tonthe correct network.

     

    Worse still, once this had happened at work, it 'spread' to my previously flawless connection at home.

     

    Rebooting routers, turning things on and off etc are all very well and good, and sometimes successful, but not what you expect from a top of the line tablet and a brand new net gear router.

     

    Also not possible when the routers locked in an office at night! Gggrrrrrrrrr!

     

    I found this explanation, and it worked:

     

    If you look at the ip address assigned to your iPad (settings, wifi, "the name of the network") it might, like on my iPad start with the number 169. This means you are not connected to the Internet, despite appearances.

     

    You need to enter details in the static ip address.

     

    I was lucky to have my functioning iPhone on the same network and just manualy copied the details from it's settings, substituting the last digit of the ip address untill I hit the jackpot.

     

    Annoying, but it works, even for me, who as you can probably tell is clueless about such things.

     

    Apparently the iPad is just throwing a tantrum and making up an (incorrect) ip address because the router isn't allocating one quick enough.