brand new iPad "unable to connect" to existing wi-fi network

selkirksam wrote:
This is a brand new iPad. It locates my home wi-fi network just fine. It will not connect to it. I get the "unable to connect" message every time. Both my pc and my palm pilot connect and access the net on this network. Network is not locked or encrypted. Any thoughts?

hi! we have new ipad2 and a bit frustrated of not being able to connect to the home wifi while all others (notebooks of diff brands/android/iphone4/wii) connect w/o problems. followed most blogs (including videos putting the device near the router antenna) you also saw including this:

http://support.apple.com/kb/ts3304

... and after switching from wpa to wpa2, tadaa! am not sure if there was something that happened in-between but hey, its working fine now. am not sure if that also worked for others (or will work) but anyway, maybe worth trying, too? just sharing and hoping to get some answers to my future questions, too. prost!

Same problems.

My love afair with my ipad lasted 2 days!

Worked a dream, connected at home and at work then....

"cannot connect to network" every time every where.

Tried ALL the advice. Updates, factory reset, network reset - nothing!

Now i have a £450 digital picture frame.

I can't stand it when a company pretends there isn't a problem.

I should add. My iphone3gs connects every time to the same networks.

johnfrommatlock wrote:

My love afair with my ipad lasted 2 days!

Worked a dream, connected at home and at work then....

"cannot connect to network" every time every where.

If your new iPad won't connect to any network it probably has developed a hardware problem and needs to be replaced. Why not simply contact Apple support or visit an Apple store and arrange for a replacement?

I'm not sure what you mean by, "I can't stand it when a company pretends there isn't a problem". Your case seems straightforward. Has any one from Apple denied that your iPad is defective? Note that no one from Apple is posting on this thread or these forums. Apple does not offer support here. The posts here are from other users like yourself. This is a user-to-user technical help forum hosted by Apple.

It's certainly a hassle when something breaks so soon after buying, but I'm sure that Apple can resolve your problem.

I am on my second Ipad 2 with the same issue. First Ipad apple replaced. Ihave had the second one for about three weeks and here again, it has stopped connecting to the network withthe message unable to connect to the network message. Reset routere, Ipad, etc andnothing seems to work.

This was my first Apple product, and will be my last.....

I return... With answers!

Answers I found somewhere on this site actualy, so credit, and appologies to the person whose name I failed to note before navigating away from the page.

I was regularly suffering from the "not connected to the internet" message, while receiving full three bars of wifi reception, correct password and a 'tick' present next tonthe correct network.

Worse still, once this had happened at work, it 'spread' to my previously flawless connection at home.

Rebooting routers, turning things on and off etc are all very well and good, and sometimes successful, but not what you expect from a top of the line tablet and a brand new net gear router.

Also not possible when the routers locked in an office at night! Gggrrrrrrrrr!

I found this explanation, and it worked:

If you look at the ip address assigned to your iPad (settings, wifi, "the name of the network") it might, like on my iPad start with the number 169. This means you are not connected to the Internet, despite appearances.

You need to enter details in the static ip address.

I was lucky to have my functioning iPhone on the same network and just manualy copied the details from it's settings, substituting the last digit of the ip address untill I hit the jackpot.

Annoying, but it works, even for me, who as you can probably tell is clueless about such things.

Apparently the iPad is just throwing a tantrum and making up an (incorrect) ip address because the router isn't allocating one quick enough.