7 Replies Latest reply: Oct 16, 2010 7:13 AM by Phynst
Stubee1988 Level 1 Level 1
Hi, Just bought a refurb ipod touch (2nd gen 8gb). As soon as i plug it in and boot up itunes it says its discovered an ipod in recovery mode and that i need to restore it. Problem is the restore always fails. Not really sure what else to do? Ipod screen just displays the usb connect to itunes diagram all the time,

Do i have to send it back already or does anyone have a miracle cure?
Thanks

Ipod touch 2nd gen 8gb
  • SpyglassSally Level 3 Level 3
    Welcome to the forum.

    Try [Unable to update or restore|http://support.apple.com/kb/HT1808]. You may have to try this more than once. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, try [Device not recognized in iTunes for Windows|http://support.apple.com/kb/TS1495]. (If you are on a Mac, there's a Mac link on that page).

    If you device does not appear in iTunes or cannot be restored in iTunes (and you're running Windows) try [iPod is not recognized by Windows due to driver installation issues|http://support.apple.com/kb/TS1538]

    If you are running any antivirus, spyware, firewall, etc. that might be interfering with this process be sure to turn them off. Also plug your USB cord into a different port than you tried before.
  • Stubee1988 Level 1 Level 1
    Managed to restore it after about 7 trys and it worked fine. However when i plugged it into my computer to charge it this morning it started saying it was in recovery mode again and wont restore
  • SpyglassSally Level 3 Level 3
    Man, that sounds frustrating!!! I can only say to try the same things again. Right down to if you are running any antivirus, spyware, firewall, etc. that might be interfering be sure to turn them off. Again plug your USB cord into a different port than you tried before.

    Or try it on a different computer if you can.
  • Stubee1988 Level 1 Level 1
    Just got it back again after another 4 or 5 attempts. Back to normal but all my apps and stuff were removed, even though i restored a backup but oh well. Apple have sent me a box to return it if its faulty. Should i just send it in?
  • SpyglassSally Level 3 Level 3
    Is there an Apple dealer nearby you can bring it to for a checkup? I guess it's up to you if you want to give it another try.

    Btw, don't worry about the Apps being lost, you can [download them for free|http://support.apple.com/kb/HT2519] again.

    Sorry you've had so much trouble though.
  • lllaass Level 10 Level 10
    If it continues to work sending it back to Apple might not be too helpful since I have seen other posts where Apple just sent it back to them saying that Apple could not recreate the problem. You can redownload the apps for no additional cost if they are not i itunes. See:
    http://support.apple.com/kb/HT2519
  • Phynst Level 1 Level 1
    we just got our ipod and it did the same thing - i contacted tech support who walked me through - go to apple to itunes - before you hit download itunes make sure you go to tools and turn off your pop up blockers - download itunes - you will get a screen that says thanks for downloading - if you don't get to the itunes screen go to start on your computer, hit all programs come down to itunes and click on the itunes icon and it should take you to the screen welcome to ipod