Apple Event: May 7th at 7 am PT

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Level 1

5 points

Video works on ATV1, but not ATV2. "An error occurrd loading this content"

This video was processed using handbrake's ATV setting. My iTunes (v.10.0.1) library is on a TimeCapsule. MacBook is on 10.6.4. Certain movies do not play on my ATV2, but play just fine on my ATV1. The error message is as follows: an error occurred loading this content please try again later

MacBook, Mac OS X (10.5)

Posted on Oct 15, 2010 1:17 PM

116 replies

ErnieJo

Level 1

0 points

Oct 23, 2010 7:32 PM in response to macosgeek

I downloaded an HD movie onto my iMac, tried streaming it and recv'd the same error - anybody seen any solutions for this ?
thanks

Oct 23, 2010 7:38 PM in response to macosgeek

I, also, am having this issue. Some movies, some podcasts. They all play fine on my old Apple TV.

Oct 25, 2010 8:48 AM in response to RockRabbit

So I reset my ATV2 in the hope that it would now read my TV Folder....

alas, not luck.. same error!

Apple... please fix this!

Oct 25, 2010 9:02 AM in response to RockRabbit

This is definitely an iOS issue with the encoding of certain VIDEO files. As I mentioned, this has occurred for me with some REV3 podcasts too. I verified that the Apple event last week did not play on my new iTV or ANY of my iOS devices.

Brad

Oct 25, 2010 9:47 AM in response to bftsystems

This makes sense, yet makes no sense!

The content in my TV Folder was created the exact same way as the content in my Movie Folder!

All the Movies stream just fine, but not the TV stuff...

As I noted earlier, when I moved a TV file into the Movie Folder, I still got the same error... even after resetting the ATV2

Oct 25, 2010 9:56 AM in response to RockRabbit

I too tried the Keynote. It plays fine on my ATV1 but not on my ATV2. Also works on the MacBook Pro. ***?

FoSi

Level 1

0 points

Oct 26, 2010 2:11 AM in response to macosgeek

Same issue here. Both new Apple TV 2 and original version. Just got it and can't watch my newly ripped movies. Some with sound only, other movies I have watched previously no longer play now. They all play on my MacPro iTunes though.

Come on Apple! We invest a lot in you! Get this together!!!!!!!!!

FoSi

Level 1

0 points

Oct 26, 2010 2:13 AM in response to FoSi

To continue with the issue... Some movies "crash" and freeze up the Apple TV, others will play video with no sound. All is fine on the Mac Pro iTunes.

Oct 31, 2010 2:01 PM in response to macosgeek

Update: Having moved my library of movies from my Airport USB Hard Drive, and onto my Time Capsule, as well as unplugging and restarting my ATV2, my media is now working.

We'll see how long that lasts though...

Woody65

Level 1

0 points

Nov 1, 2010 1:00 PM in response to Charlie Croker

I've had the same problem and changed the Dolby digital out from auto to on and now they work.
No idea why

Nov 6, 2010 10:46 AM in response to Woody65

Have all the same issues. Content ripped from Handbreak that played on ATV1, is inconsistent on ATV2. All recent rips do not play at all.

Setting Dolby Dig from Auto to ON...

Interesting...now movies that would not load getting the error: "An error occurred loading this content" will load but excruciatingly slow. Looking forward to an update.

Nov 6, 2010 11:46 AM in response to soundless

Brilliant!! You are a genius!!! I never would have thought about that! Turning Dolby Digital ON totally solved this problem... interesting....

ovenheat

Level 1

4 points

Nov 6, 2010 2:31 PM in response to Jeffrey Bonacci

This solution did not work for me. I am having trouble with 2 purchased Itunes movies one of which is The Dark Knight. Anyone else?

ovenheat

Level 1

4 points

Nov 6, 2010 2:45 PM in response to ovenheat

I've also tried relocating the files in question. No luck.

mozza419

Level 1

4 points

Nov 11, 2010 6:03 AM in response to ovenheat

I also still have the problem. Frustrated and disappointed at such a rudimentary error with this product. Do Apple actually act on any of these comments I wonder

Video works on ATV1, but not ATV2. "An error occurrd loading this content"