1 Reply Latest reply: Oct 18, 2010 1:45 AM by Ingo2711
amelasky Level 1 (0 points)
I have contacted Apple support several times since Friday and was just hung up on by an extremely rude lady in customer support. I am really frustrated and just trying to get my 5 yr old little boys ipod touch working again.

The situation is that our son's old computer crashed. So we have a newer computer set up for him. Reinstalled itunes on it. Called Apple on Friday, really nice rep gave me several instructions for transfering purchases, making sure everything was up to date and turning home sharing on. Did all that, got off the phone with him and then the computer tells me that the ipod needs and update.

Clicked ok, and update starts going for a few minutes.....then get an error message that says that the ipod is basically stuck in "restore" mode and needs to be reset to factory settings. It won't let me do anything to the ipod. It won't restore, reset, anything. Just shows a picture of usb cable and says to connect to itunes.

Connect to itunes and it keeps giving me say error message.

Will someone please help me? Apple support sure won't.

PC, Windows XP
  • Ingo2711 Level 7 (22,470 points)
    Did you try to connect in recovery mode, to start the restore process again? Connecting in Recovery mode is explained here: http://support.apple.com/kb/HT1808
    Also delete the ipod ipsw firmware file on your computer, to make iTunes download a new copy to restore from. Depending on your OS, this file can be found here:
    XP: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
    Vista and 7: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates

    If you're getting error numbers, take a look at this article: http://support.apple.com/kb/TS1275