iPad won't load website images

Question

iPad won't load website images

I am trying to load a website on my iPad using safari. When I go to the page it does not show all of the images. I spoke with support and they said that it was due to the way the website creater created the website in relationship to tying the images to the shopping cart part of the code. Support was unable to have all pictures load when on a second iPad and also on a Mac. However when he tried firefox it worked just fine which means it's a problem with safari and the coding only on apple products as the website loads just fine on a pc using safari. Does anyone know if there is plans to allow safari to accept this type of code?

The website that I am trying to reach is:

Jaimelee.scentsy.us/buy

Any knowledge or help would be great!

Thanks

iPad 32gb 3g

Posted on Oct 18, 2010 6:52 PM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Oct 18, 2010 8:02 PM in response to Joshua Burget

Hi Joshua...

On your iPad tap Settings in the Home screen then tap Safari. Clear the Cookies / Cache and History.

Restart your iPad.

And Settings / Safari. Make sure JavaScript is turned ON.

Carolyn 🙂

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Answer 2

Oct 18, 2010 9:09 PM in response to Carolyn Samit

I followed the steps that you listed and had no luck in getting the images at the lower half of the site to load. I know that they top three or four images load, but the rest shows up as a blue box with a question mark. Did you happen to get the site to load completely all the way down?

Thanks

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Answer 3

lllaass

Level 10

210,403 points

Oct 19, 2010 5:56 AM in response to Joshua Burget

Part of the problem is that the iPad only has 256 mb of memory. The iPhone 4 has double that. Other uses have reports similar problems of image-rich sites not displaying all the images.

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Answer 4

JimHdk

Level 7

28,874 points

Oct 19, 2010 10:57 AM in response to Joshua Burget

Joshua Burget wrote:
I followed the steps that you listed and had no luck in getting the images at the lower half of the site to load. I know that they top three or four images load, but the rest shows up as a blue box with a question mark. Did you happen to get the site to load completely all the way down?

Thanks

The problem with this site is that the images which don't show are being delivered from the server extranet.scentsyoffice.com with an https secure connection.

An example is: https://extranet.scentsyoffice.com/Scentsy/Shopping/Images/PSW-TWIG_thumb.jpg

This secure connection requires a valid server certificate, however, the server certificate is recognized by the iPad Safari browser as invalid and the images are not displayed. Note that if you try to display the link for the jpg file above on iPad Safari you will be given a dialog to accept or reject the invalid certificate. Once you accept the certificate you will be able to display the original page and see all the images.

If the certificate is indeed invalid then other browsers (e.g., Mac Safari or Firefox) are apparently overlooking this deficiency for jpg files.

The site should probably check into this and, if the certificate is, indeed, invalid, correct this problem.

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Answer 5

amfdm

Level 1

4 points

Oct 25, 2016 7:07 AM in response to JimHdk

JimHdk: have a similar issue (possibly related or same) with https://www.mills.edu/admissions/ and am wondering how you were able to isolate the issue to where the images were being served from. OP's page is now offline so I'm not sure if you saw that in the source or were using a dev/debugger.

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Answer 6

amfdm

Level 1

4 points

Oct 25, 2016 12:37 PM in response to amfdm

Just realized I am able to view this info using Firefox Page Info (in case anyone else wonders).

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