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iTunes won't open after installing update.

1822 Views 14 Replies Latest reply: Feb 21, 2006 4:45 PM by itunes won\'t open RSS
pinko_commie1000 Calculating status...
Currently Being Moderated
Dec 8, 2005 1:22 AM
After installing the latest itunes update, itunes won't open at all. I click on it and it just won't open. I tried uninstalling and reinstalling and it still doesn't work.
sony vaio, Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    hello Nevada!

    After installing the latest itunes update, itunes won't open at all. I click on it and it just won't open.

    are you getting an error message? if so, what does it say?

    or are you getting no error messages whatsoever? if so, could you let us know the results of the following observations?

    reboot your PC. open Task Manager to the Processes Tab. now try to launch itunes again.

    does an itunes.exe process appear in Task Manager? if so, does it persist in there, or does it disappear after a few seconds?

    love, b
    gateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
  • kimmyjay2001 Calculating status...
    Currently Being Moderated
    Dec 8, 2005 1:45 PM (in response to b noir)
    I am having the same problem. I just upgraded itunes and it won't launch. I rebooted my pc and still won't launch. No error message. i do have the iTunes.exe in Task Manager.
    Dell, Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 8, 2005 2:25 PM (in response to kimmyjay2001)
    hi kimmyjay!

    (it would have been best to actually start a new thread for your own problem, using the "Post New Topic" link, but we'll deal with it here.)

    i do have the iTunes.exe in Task Manager.

    does it persist in Task Manager, or does it disappear after a few seconds?

    love, b
    gateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
  • kimmyjay2001 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2005 2:51 PM (in response to b noir)
    itunes.exe process persists in task manager > processes. i tried the msconfig trick - it worked but i caused problems with Norton so I went back to normal settings. also everytime i reboot pc i get a message from itunes, with a bunch of asian characters/letters (??), saying program is not responding.
    Dell, Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 8, 2005 3:35 PM (in response to kimmyjay2001)
    thank you kimmyjay!

    it worked but i caused problems with Norton so I went back to normal settings. also everytime i reboot pc i get a message from itunes, with a bunch of asian characters/letters (??), saying program is not responding.

    ... these are actually classic symptoms of a problem where Norton Internet Security 2005 is suppressing your itunes launch.

    so let's first try this document:

    iTunes 6 won't open on a Windows computer if firewall software is not up-to-date

    ... but if you still get the problem after that, let's try the trusty Lorraine M technique given in this message:

    http://discussions.apple.com/thread.jspa?messageID=810222&#810222

    keep us posted.

    love, b
    gateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 13, 2005 5:44 PM (in response to pinko_commie1000)
    hi pinko_commie!

    I tried rebooting my computer and launching itunes but my task manager doesn't show itunes.exe and I don't get an error message. It just doesn't open

    yuck. your symptoms are more consistent with your PC being infected by malware (it's a Qoologic variant) that has been causing this sort of error-less itunes launch failure since late October.

    try using the following technique:

    Using MSCONFIG to troubleshoot conflicts in Windows

    you should especially be on the look-out for weird 4- and 6-letter startup entry names that don't return any hits when you google on "[name of startup item] startup". (they are randomly generated by the horror.)

    post back to let us know the names of the startup items that you had to disable in order to get itunes launching again.

    love, b
    gateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
  • Rence Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2005 7:56 PM (in response to b noir)
    hello Nevada!

    After installing the latest itunes update, itunes
    won't open at all. I click on it and it just won't
    open.


    are you getting an error message? if so, what does it
    say?

    or are you getting no error messages whatsoever? if
    so, could you let us know the results of the
    following observations?

    reboot your PC. open Task Manager to the Processes
    Tab. now try to launch itunes again.

    does an itunes.exe process appear in Task Manager? if
    so, does it persist in there, or does it disappear
    after a few seconds?

    love, b



    b noir - i have been following your advice and i want to thank you for taking your time to try and solve these problems for ipod users.

    i have been following this message board each day for the past week - ever since my iTunes stopped working. i have not yet seen anyone who is receiving the same error message as myself.

    like most others, i downloaded the recent update for iTunes - since then, iTunes will not open. i have tried most of the other proposed solutions to no avail, such as downloading a stand-alone version of quicktime, making sure my msconfig start-up has the correct check marks, etc.

    the iTunes set-up completes with no problem - i have tried installing by saving the file to my hard drive and then running and also by running the program straight from the download window. same results.

    once i go to open iTunes, i receive the following error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. if you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem." Then I click "Send Error Report" just hoping I will receive a required update to make this work.

    i was wondering if you could attempt to help me resolve this issue? i have my music saved to my external hard drive, so i am in no danger of losing my music. however, i need to open iTunes to update my iPod.

    thanks in advance for your help.

    rence
    Windows XP
  • virtualdavid Calculating status...
    Currently Being Moderated
    Dec 13, 2005 9:10 PM (in response to pinko_commie1000)
    After installing itunes update it won't open. It was working perfect until then. No malware, etc. Now, I can't uninstall it; nor can I reinstall quicktime or even uninstall it (uninstalling effort for quicktime returns report that "unintall.log is missing or invalid").

    When I try to start itunes, I get a Windows error window which reports "itunes has encountered a problem and needs to close". I followed through it and was directed to this link: http://www.info.apple.com/kbnum/n302372

    It says to go to control panel and delete quicktime. My add/remove software routine shows quicktime but if I try to remove it all I get is "The following file does not exist or is not a valid uninstallation log file. C:\WINDOWS\system32\QuickTime\Uninstall.log.

    When I try to start quicktime I get: QuickTime failed to initalize. Error # -2095. Please make sure QuickTime is properly installed on this computer.
    vaio, Windows XP
  • stevemort Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 14, 2005 7:45 AM (in response to virtualdavid)
    I am working on a friend's computer that now has the same problem. Says itunes has encountered an error and it won't open. I tried uninstalling itunes and deleting the program files several times. He has Norton's and recently upgraded when the problems began. I have not tried to uninstall quicktime and repair itunes. I'll see if that works.
    dell 4600c, Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 14, 2005 9:18 AM (in response to Rence)
    hi Rence!

    "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. if you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem.

    start your own thread, please. Use the "Post New Topic" link at the top of the Topics List.

    in the new thread, tell us your error message again, and the circumstances under which you're getting it. but also let us know the results of the following observations.

    try to launch your QuickTime. does it launch properly, or do you get an error message? if you get an error message, what does it say?

    love, b
    gateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
  • virtualdavid Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 14, 2005 10:42 PM (in response to virtualdavid)
    After all the help I got (0 replies), I finally figured this out on my own. Somewhere I read it was important to install a standalone version of QuickTime.

    It just so happened I had and old copy of QuickTime Zip file laying around. I installed it.

    I then went to Control Panel and Removed it.

    I then reinstalled the new version of iTunes and, voila -

    All is well. Thanks for all the help!
    vaio, Windows XP
  • stevemort Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 16, 2005 5:45 AM (in response to virtualdavid)
    Similar to what you said, here's what I found. There's definately something wrong with quicktime. It wouldn't let me uninstall it. So by installing the quicktime stand alone it fixed my problem. I don't know if all the steps are necessary, but here's what I did to fix it:

    1. Uninstall itunes
    2. Reboot
    3. Install quicktime stand alone http://www.apple.com/quicktime/download/standalone.html
    4. Uninstall quicktime
    5. Reboot
    6. Install itunes

    Like I said I don't know if all that was necessary, but that's what I did and it opens fine now.
    dell 4600c, Windows XP
  • itunes won\'t open Calculating status...
    Currently Being Moderated
    Feb 21, 2006 4:45 PM (in response to pinko_commie1000)
    i dl the version and now when i click on it .. it doesn't open..it says the "Debug.. Send Report.." so i tried 2 re-install w/ the orginal cd.. and now my songs are erased on my ipod.I have norton anti-virus and it wasn't turned of??(how do u turn it off?) and i dl the quicktime?? (what is that 4??).. help plz! and send me the response 2 GINAD42@aol.com...PLZ
    Compaq, Windows XP

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