4153 Views 2 Replies Latest reply: Oct 18, 2010 11:56 PM by jinx.pt
That happened to me once. Do a hard reset: press both the home button (main round button on the top) and the top button (the lock button). Keep 'em pressed until your phone goes off. Don't worry if the screen gets a little strange when you do that
of note: ignore the 'slide to power off' message (since you can't slide) and keep your fingers down, it takes around 10~15seconds for the hard reset.
Try the basic troubleshooting steps described in the [User Guide|http://manuals.info.apple.com/enUS/iPhone_iOS4_UserGuide.pdf] (sett page 242):
Reset phone (no data loss)
Restore phone in iTunes using a backup (no data loss)
Restore phone in iTunes as a new iPhone, without using a backup.
If the last step doesn't help, there is a hardware failure that needs evaluation by Apple.
FYI, that "main round button at the bottom" is called the Home button. The User Guide is your friend.