13 Replies Latest reply: Oct 31, 2010 9:43 PM by QZ9
USofChay Level 1 Level 1
Hi All,

After importing my itunes library from User>Music>Itunes Music all I see is a blank white screen as if my itunes library was empty. If I double click a song file (manually open it) it plays in itunes but doesn't show up in the library. I have tried allowing itunes to organize my itunes, draggin the folder into iTunes, option clicking itunes and directing it to the libary, and deleting the plists files but nothing works. Any ideas?


Mac OS X (10.6.4)
  • losjr Level 1 Level 1
    I am having the same issue. Even after re-installing iTunes on my mac book pro.
  • mdevisser Level 1 Level 1
    Having same issue. Tried uninstalling and reinstalling still same. I can select a playlist and press play and music will play however, itunes window is blank.
  • Circulus Level 1 Level 1
    I'm having similar issues with iTunes 10.01, so if there's any remedy discovered,
    please post the solution.

  • triumphnorton Level 1 Level 1
    This may be the same issue I am having with my wifes account, but mine works fine.
  • MrPete007 Level 1 Level 1
    Same issue here. Blank white screen, but all the music is there and I can play it. Anyone found a solution?
  • MrPete007 Level 1 Level 1
    Just as an update- I completely removed itunes- as per the apple instructions- and saved all my music in a separate folder. I then restarted, downloaded and reinstalled itunes and tried to import a song from my music folder.

    No luck.

    Same blank screen. The music loads- but there is nothing but a white screen. Worse itunes is crashing a lot.

    Any solutions?
  • Circulus Level 1 Level 1
    I had similar issues, as with no usable screen when iTunes loaded, but solved
    my anomaly by powering on a second monitor that I sometimes use to increase
    my desktop real estate. There was my iTunes screen, hidden on the second
    monitor, which had been powered off.

    Boy, did I feel stupid and excited that my particular iTunes screen was solved.

    Apparently, I had powered down my MacBook Pro and second monitor without
    moving the iTunes screen back to the MacBook Pro. When I restarted the Mac, and
    then iTunes, I couldn't find the screen 8 hours.

    Good Luck!
  • QZ9 Level 1 Level 1
    I've got the same problem.
  • USofChay Level 1 Level 1
    Just an update: I have spent countless hours on the phone with apple. The issue has been escalated to supervisors multiple times. Finally they sent the case onto their engineers. It has been ten days and no word from the engineers. This is really frustrating. I'll keep you guys posted from now on.
  • MrPete007 Level 1 Level 1
    OK I solved it- but it was complicated. Here is the full rundown.

    1. I was using utilities to clean my free disk space and the process got stalled- so I force quit and restarted.
    2. It started up OK, but I had lost 300 Gigs of HD space. This was due to utilities creating a hidden file almost as large as the HD.
    3. I found two ways to delete the file- one was a complex way through terminal- the other was just to reinstall everything from my time machine. SO I figured here is the time machine paying for itself! I wiped everything and reinstalled.
    4. Everything reinstalled fine EXCEPT itunes which showed a blank page- but had the music.
    5. I tried manually loading the music. Fully deleting itunes and reinstalling it, replacing the info files, and loading up the music backwards from my ipod. No luck. Still a blank white page- that played my music.

    6. Here is how I solved it. I downloaded and reinstalled the combined update for 10.6.4- and suddenly itunes was back. Keep in mind I already had 10.6.4, but for some reason it wanted it installed again. Not sure if there is something missing from the automatic update, or if by using the time machine it missed some file, but it did the trick.

    So download the combined update and try that. Maybe it will work for you.
  • USofChay Level 1 Level 1
    Just reinstalled and updated... Seems to have worked. Thanks so much for posting this.
  • USofChay Level 1 Level 1
    Reinstall OSX and update iTunes.
  • QZ9 Level 1 Level 1
    Yes. I installed 10.6.4 and all problems resolved themselves.