Can't connect to internet wirelessly with extreme base station

Question

Level 1

3 points

Can't connect to internet wirelessly with extreme base station

I got comcast cable internet and connected the ethernet cable to the extreme base station and got a solid green light but when I tried to connect my macbook pro using airport there is no internet connection. Extreme base station has most current firmware and macbook pro fully updated with latest version of max os x. When I connect the ethernet directly to my laptop the internet works fine. Also when I do airport sharing my other devices like my ipad work off wifi. What am I missing here?

Macbook Pro, Mac OS X (10.6.4), airport extreme router

Posted on Oct 19, 2010 9:51 PM

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Answer 1

Oct 20, 2010 8:08 AM in response to squigy17

squigy17 wrote:
I got comcast cable internet and connected the ethernet cable to the extreme base station and got a solid green light but when I tried to connect my macbook pro using airport there is no internet connection.

Welcome to Apple's discussion groups.

Before you tried to connect the AirPort Extreme to your broadband modem did you reset the modem by unplugging it for a few minutes, removing backup batteries, and/or pressing a reset button (if available)? It's common for a broadband modem to refuse to deal with a "new" device until it's reset.

When I connect the ethernet directly to my laptop the internet works fine.

Do you mean when you connect an Ethernet cable from your broadband modem to your laptop?

when I do airport sharing my other devices like my ipad work off wifi.

What do you mean by "airport sharing"?

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Answer 2

squigy17 Author

Level 1

3 points

Oct 20, 2010 8:52 AM in response to William-Boyd-Jr

I did reset the power numerous times to both the router and the modem and even did it with Comcast tech service over the phone. Comcast told me to contact Apple customer support after trying several different options.

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Answer 3

squigy17 Author

Level 1

3 points

Oct 20, 2010 8:56 AM in response to William-Boyd-Jr

Airport sharing is when you activate internet sharing under network settings so other wirlesss apple devices that use airport can connect to say your laptop singal if the laptop is connected directly to the modem.

I have the ethernet cable connected to the router and modem only and the goal is to get my laptop and ipad to connect wirelessly to my airport network that I had setup using the airport utility.

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Answer 4

Tesserax

Level 10

148,327 points

Oct 20, 2010 9:47 AM in response to squigy17

Airport sharing is when you activate internet sharing under network settings so other wirlesss apple devices that use airport can connect to say your laptop singal if the laptop is connected directly to the modem.

Internet Sharing is a feature of OS X that allows you to use your Mac to share an Internet connection with others. Basically it would turn your Mac into a software router. It would not be necessary or desirable when you already have a hardware router, like the AirPort Extreme Base Station (AEBS).

I have the ethernet cable connected to the router and modem only and the goal is to get my laptop and ipad to connect wirelessly to my airport network that I had setup using the airport utility.

In its default configuration, the AEBS performs as a wireless router and Ethernet switch. Both wired and wireless clients connected to it should be able to access the Internet when the AEBS is connected to an Ethernet-enabled modem.

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Answer 5

squigy17 Author

Level 1

3 points

Oct 20, 2010 10:33 AM in response to Tesserax

Well I have a green light showing on the AEBS but still can't connect to the internet with any of my wireless devices.

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Answer 6

Oct 20, 2010 2:48 PM in response to squigy17

squigy17 wrote:
Well I have a green light showing on the AEBS but still can't connect to the internet with any of my wireless devices.

If you launch AirPort Utility and put your AEBS into "manual setup" mode, what do you see in the Internet panel, TCP/IP tab for "IP Address", "Subnet Mask", "Router Address", and "DNS Server(s)"?

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