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All replies
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Helpful answers
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Sep 24, 2013 7:54 AM in response to Mika Inkinenby steve64_64,What seems to work for some that cannot clear this any other way:
- Go to All Inboxes at the top of the mailbox listing (This only works from ALL)
- Edit, Select All
- FLAG ALL
- Edit, Select All
- UNFLAG ALL
Don't know why, but this seems to work for those like myself have tried everything else to no avail.
Good luck!
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Sep 24, 2013 8:13 AM in response to Mika Inkinenby gumdoc2,The flag and unflag thing only worked temporarily for me, as I have done it several times over the past few days since the update on both my phone and iPad. I found something else that seemed to work (so far permanently). I went to the badges section under mail and turned off the badges for the offending account. Then powered down the phone for a few min. Then turned it back on, and then turned the badges back on. It showed the phantom emails again but then in 5-10 min they were gone! We'll see if this one lasts so far has been good for 2 hours.
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Sep 24, 2013 4:36 PM in response to steve64_64by MotionMan,This problem only started for me today.
Turning the account off and on did not work.
Turning the account off, turning the phone off, turning the phone on and the account on, did not work.
Flagging and unflagging the All Inboxes worked (at least for now).
Thanks.
MotionMan
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Sep 24, 2013 5:09 PM in response to gumdoc2by Stepher2b,If you open your mail go to your Inbox...Select Edit at the top and then at the bottom select Mark All as Unread. Then swicth it to Mark All as Read your count will go reset properly! It was posted on another thread.
Only thing that worked for me!
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Sep 24, 2013 5:13 PM in response to Stepher2bby Dr_Wombat,Didn't work for me. The "unread" emails weren't in my In Box. I also tried Closing Mail and Resetting the iPhone and removing emails from the server. The only thing that got rid of the phantoms was to remove the offending POP account and set it up again.
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Sep 24, 2013 7:11 PM in response to Dr_Wombatby Syadah,I try everything you guys told me, but that didn't work for me, the phantom mail just like phantom..on the web & iphone The "unread" emails weren't in my Inbox only the "number" of unread email were appear.. why apple team do not know it...this problem caused by up grading ios 7 .... ???? we need help apple team
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Sep 25, 2013 2:47 AM in response to Mika Inkinenby Callanfromnsw,I have a business account and a gmail account... Tried all the above options to try and solve the problem. I updated to io7 today and the problem started. I have had the same problem in previous versions of the iOS normally this problem rectified itself on its own. This time however the gmail fixed itself but the other account didn't and showed over 12000 messages.
I have fixed the problem by continually scrolling down and downloading all the messages I have on the server. Then I mark all as read as described in other options to fix the problem. I now have no messages unread!!!--- thank goodness. However this way of solving took quite a long time as only 250 messages are downloaded at a time (a long way to 12000). But it worked.
As much as I love my IPhone it's crappy quirks like this which will probably lead me to trying Android when my current contract runs out! And I am an Apple fan, just a bit sick of having to re-install all my apps when I upgrade to another OS... Which I had to do every time I upgrade!
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Sep 25, 2013 4:43 AM in response to Syadahby Amhvillage,Have you tried this....
1. Remove the email program from your open applications
2. Go into advanced setting for the email account you are having problems with and set deleted messages to "never".
3. Next go into your email account and use the edit - mark all as read function
Simple to try and worked for me after trying everything else!
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Sep 25, 2013 11:13 AM in response to gumdoc2by bensrose,Thank you - that worked. I had emptied the mailbox so I had to send myself a test message in order to have something in the box. Once I did that, I was able to edit and mark all as read. After that the 3000+ phantom messages disappeared. You cannot edit if there are no messages in the mailbox.
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Sep 26, 2013 2:50 PM in response to gumdoc2by Tuffy422,I have done this since the upgrade and that clears them until they happen again just about evey day or two.
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Sep 26, 2013 2:53 PM in response to Mika Inkinenby Tuffy422,Same here marking them as "All Unread" then "All Read" clears them until it happens again about every other day. iOS 7 needs a fix here.
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Sep 26, 2013 2:58 PM in response to Tuffy422by Stepher2b,I've noticed when I delete messages off my phone it happens again...I think it's a reconcile issue.
I have the option to delete off handheld only so I'm doing that to avoid it happening again.
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Sep 27, 2013 4:02 AM in response to Mika Inkinenby gumdoc2,Ok know what the problem is but no idea if I can fix it or if it's the mail server. Have tried all of the above and it a only a temporary fix. I have seen this before and it seemed to eventually work itself out, but before I was able to see the phantom emails on my iPad and iMac, however I still could not access or delete them. This time they are hidden but I managed to get them too show up if I type in no sender into the mail box search "no sender". They flash only briefly on the left side and then disappear. You can clearly see the blue dot showing unread status and the date of 12/31/69 and they read:
12/31/69
No sender
No subject
This message has no content
I was going to post the picture I managed to snap with my iPad (flashes up so briefly it took awhile to catch it flashing by) but it won't let me paste here, maybe it will later on my iMac
Advice about the emails from 1969?
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Sep 27, 2013 5:07 AM in response to gumdoc2by Tuffy422,It must be obvious by now it's an iOS 7 thing as this was not an issue before the upgrade. Patience my friend there will be a fix in a soon to come update. Seeing the little red numbers of notification (and not being able to erase them...) does however continue bug me.
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Sep 27, 2013 11:44 PM in response to Mika Inkinenby homerjsimpson8,I've got similare issue with IMAP inbox folder using an FTGate email server. Have tried all suggested fixes but none have worked yet. Looking forward to getting this resolved one day.