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FaceTime for Mac

I'm trying to contact someone from my Mac to an iPhone 4. The person is unavailable. If the phone is on, what else will make it unavailable.

iMac 3.06 GHz Intel Core Duo 2, 21.5" 4GB Ram/1TB HD,, Mac OS X (10.6.4), iMac G4 15" FP 800 MHz, Airport Extreme/Express, iLife 09, iPhone 4, Mobile Me

Posted on Oct 20, 2010 2:11 PM

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Posted on Oct 20, 2010 2:15 PM

They may have Facetime disabled or they may not be on a wifi network.
47 replies

Oct 21, 2010 1:27 AM in response to Joe Gramm

I'm having an odd variant of the 'never signing in' issue...

Both my wife and me use the imac at home ... if i signin to facetime using my appleID on my mac login it works fine ..... if i switch to my wife's mac account and use my appleID it just sits at signing in ... if i use her appleID it does the same..

Just seems like its working ok for my mac login but not hers.... dunno what to do

Oct 21, 2010 4:49 AM in response to Joe Gramm

Here's what I've found out:
On the Mac side I've obviously installed the Beta FaceTime for Mac. I have a WiFi router and network, but it appears that the Mac will connect to my wife's iPhone while the Mac is either on the Wifi network or connected by ethernet. Open FaceTime/sign in/select a contact and initiate the call.

On the iPhone 4 side, to receive a call from the Mac, make sure you have IOS 4.1 installed and FaceTime is enabled in settings(Settings/Phone/FaceTime) and your connected to Wifi. To initiate a call from the iPhone to Mac, go to Phone/Contacts/select your contact/scroll to bottom of your contacts information and select FaceTime. Again iPhone connects to the Mac with the Mac either on the Wifi network or Ethernet.

Haven't tried Mac to Mac yet. Hope that helps a few.

Oct 21, 2010 6:28 AM in response to Joe Gramm

FaceTime for Mac seems to be working partially on my old MacBook core2duo. However, although I see the iSight picture on the computer screen, when I call iPhone 4s, their screens remain black. Video transfer from iPhone 4 to Mac works, but not vice versa. Voice does work in both directions. Is anyone experiencing the same? Any suggestions? I tried to call 5 different iPhones, the problem must be FaceTime for Mac.

Message was edited by: Horstbert

Oct 21, 2010 10:24 AM in response to Joe Gramm

I have the exact OPPOSET problem. I can make FaceTime calls from my 13" White MacBook, but if I try to place a call TO the MacBook FROM my iPhone 4, I get a pop-up message stating that the account I'm calling is unavailable. NOTHING I've tried resolved the Unavailable issue (IE., Log Out of FaceTime on the MacBook, Close the FaceTime Application, Shutdown the MacBook and Restart it). NONE of these things have ANY affect on being able to make calls TO the MacBook, however calling the same (or diffenent) iPhone 4's FROM the MacBook works fine.
In troubleshooting this I have: WiFi Network is up and operating fine, Mac Mail account on the MacBook is Online and operates fine, checking Sys Prefs everything is working fine.
Bottomline: Calls FROM MacBook to my iPhone 4 or other family members iPhone 4 work fine, but calls TO the MacBook from my iPhone 4 or other family members iPhone 4 ALWAYS result in a message popping up that the MacBook user account (Apple eMail account) is unavailable...
H-E-L-P ! ! !

Oct 21, 2010 10:33 AM in response to KamikazeKunze

When I Downloaded, Installed and tested FaceTime for Mac last night, all this worked seemlessly. When I added my wife's eMail and iPhone 4 phone number to FaceTime's Favorites (on my MacBook), that information appeared almost instantly in my Contacts (AddressBook) on my iPhone 4, and when you scroll to the bottom of my wife's address card, it shows a Link to Click to make a FaceTime Call and that Link has the FaceTime Logo (the camera silouette) on it.
Make sure you are Syning your Addressbook to Me.com in System Prefs on your Mac...

Oct 21, 2010 12:54 PM in response to Joe Gramm

I know I am going to sound pretty stupid for one who has been using a Macintosh since 1984, but does the iphone have to be on a WIFI network for Facetime (mac to iphone) to work?

I strongly suspect the answer is yes, but the Apple website does not highlight that fact. Moreover, I have been trying to connect to my iphone which is on the 3G network and while I cannot connect (nor do I even see a way so to do since the iphone gives no indication that there is a call coming in), I do get a notification of a missed call

Oct 21, 2010 1:46 PM in response to Joe Gramm

There's nothing strange about the fact that the Mac doesn't have to be on WiFi and FaceTime working over ethernet as well. The whole point with the iPhone is that Apple's contract partners (read: GSM carriers) don't allow FaceTime over 3G (yet), since it would be a completely free alternative to regular phone calls when using an unlimited data plan and the carriers want to charge for cell minutes. If the iPhone had an ethernet jack, this would work as well.

Oct 21, 2010 2:11 PM in response to Horstbert

Hi Horstbert,

Same exact problem here, but on an iPod Touch 4Gen. My MacBook Pro sends a black outgoing feed to the ipod. Both feeds are visible on the Mac and only the outgoing feed is visible on the iPod. Sounds works fine.

I've tried this from two other Macs and it works perfectly.

I also tried it between two Macs and again, my MacBook did not send an outgoing feed.

I have verified everything works properly on the MacBook (as far as hardware) so something is buggy with the beta (and I guess it should be).

Oct 21, 2010 2:42 PM in response to cfaheybestpitch

Hey,

good to know I'm not alone! I haven't tried Mac to Mac yet, but I think it's interesting that your MBP behaves the same way here as with the iTouch while the other Mac works just fine. So probably there's an issue with specific hardware configurations since the error is reproducible with this specific machine and a server failure is very unlikely. Please send feedback to Apple so this hopefully can be resolved in the next (beta- ?)release.

FaceTime for Mac

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