Can't connect with FaceTime on Mac

Question

Can't connect with FaceTime on Mac

I've just downloaded and installed the FaceTime on Mac beta on my three network connected home computers.

Everything works fine on two of the computers. I can make calls between two of the computers and I can make calls both to and from my iPhone 4 to these two computers.

But the third computer on the network is unable to send or receive a FaceTime call. I can find no differences between the System Pref settings among the three computers.

This is the console message I get from the problematic Mac:

10/20/10 4:54:39 PM FaceTime[1070] attribute = {
shouldFindExternalIP = 1;
}
10/20/10 4:54:51 PM [0x0-0x72072].com.apple.FaceTime[1070] PairUpCandidate: iLCCount = 2, iRCCount = 2
10/20/10 4:54:58 PM FaceTime[1070] * __NSAutoreleaseNoPool(): Object 0x118127df0 of class NSCFData autoreleased with no pool in place - just leaking
10/20/10 4:54:58 PM FaceTime[1070] * __NSAutoreleaseNoPool(): Object 0x11811f6e0 of class NSCFData autoreleased with no pool in place - just leaking

Can anyone make sense of this? Any ideas how to fix it?
Thanks.
John

Mac Pro, iMac, Macbook Pro, Powerbook G4, Mac OS X (10.6.4)

Posted on Oct 20, 2010 4:03 PM

Reply

Answer 1

Oct 20, 2010 4:23 PM in response to John Baughman

Additional information:

When trying to send or receive FaceTime calls from the problem Mac the incoming call is received either on the computer or iPhone. But when the Accept button is clicked there is a pause while a message indicates, "Connecting....". But no connection is ever established.
John

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Answer 2

zapdrz

Level 1

0 points

Oct 20, 2010 5:31 PM in response to John Baughman

I am having the same problem on a 2.53 GHz Core 2 Macbook Pro. Incoming calls to the Mac work, but outgoing calls to iphone 4 mobile #s do not work. It says the numbers are "not available for Facetime".

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Answer 3

Oct 20, 2010 7:42 PM in response to John Baughman

I'm getting the same issue, from my home desktop I get the "is not available for FaceTime" message for outbound calls to iPhone 4 yet I can screen share to my work machine and call the same phones no problem... I'm wondering if it is an airport base station issue...

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Answer 4

Oct 21, 2010 3:10 PM in response to George McKinlay1

I can use my Macbook with facetime to my iphone no problems but when I go from iphone to my macbook I get the is not availiable for facetime message.

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Answer 5

cmearns

Level 1

0 points

Oct 21, 2010 10:55 PM in response to John Baughman

Hi John,

My situation sounds exactly identical. To further clarify - the console error you mentioned appeared on my friends computer (on which facetime works) - but only when trying to connect with me. But interestingly I don't seem to get any errors on my console.

My computer can send calls, but they eternally end up "connecting..."

My computer cannot receive calls at all. They never show up.

I have confirmed that there is no firewall/port problem. I have even bypassed the firewall entirely with no change.

I can also confirm that facetime neither works within my LAN (on new iPod Touch), or outside my LAN (iPhone, Mac, iPod touch).

I'm at a loss of what else to try. Seems like we've found a bug, but I'm not sure what makes us unique.

Apple, help!

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Answer 6

Oct 22, 2010 9:04 AM in response to cmearns

cmearns,
It does sound like we have very similar problems with perhaps ultimately the same solution.

My situation may be a bit unique, however, in that all my testing is on and between computers connected to the same LAN, my home network. I have now installed FaceTime on Mac on four Macs connected to this network. Three of the Macs all work fine in terms of being able to send or receive FaceTime calls between themselves and from and to my iPhone 4.

My frustration is that the fourth computer on my network cannot complete calls to the other 3 computers or to my iPhone. Nor can it receive calls. When placing FaceTime calls from this computer, the receiving computer (or iPhone) recognizes an incoming FaceTime request. However, clicking the accept button never completes the connection. As far as I can tell there is nothing unusual or different about the setup of that computer. It is on the same network with the same sharing set up, etc.

Something happens at the final connection process that causes the call to fail.
John

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Answer 7

hbrooksh

Level 1

0 points

Oct 22, 2010 12:45 PM in response to John Baughman

I loaded Facetime on my children's imac intel core duo and it works for about a minute and then crashes. Anyone had that behavior?

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Answer 8

Oct 22, 2010 6:45 PM in response to hbrooksh

Ok I got face time working on my macbook. Originally I could facetime out my macbook to my iphone but could not facetime from my iphone to my macbook. What I had to do was open ports on my router to 443 (TCP), 3478–3497 (UDP), 5223 (TCP) 16384–16387 (UDP), and 16393–16402 (UDP). Works great now. Hope that this helps everyone. Bob

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Answer 9

Nov 30, 2010 2:47 PM in response to George McKinlay1

In your Mac, have you checked if your contact's phone number (in your Address Book) is exactly the same as in the iPhone: Settings -> Phone -> My Number? (With the country and area code)

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