Help needed with printer settings for wired ethernet connection

I'm hoping someone can help me with a network printing issue. I have a large format color laser printer (Tektronix Phaser) and since moving to OS 10.6 I can't figure out how to configure the printer so that the system sees it. I have a simple wired ethernet network with a couple of Macs and a couple of printers. All devices are connected via a switch. When using earlier OSs I was able to connect to the Phaser using Ethertalk. Obviously this is no longer supported and I can't figure out how to set the printer so the OS can see it. I have lots of options which can be turned on or off and in some cases set up in other ways: Ethertalk, IPX, Netware, TCP/IP, DNS, LPR, HTTP and remote internet printing, I've tried messing with these but the result is always the same--system doesn't see the printer. Currently Ethertalk is on, IPX and Netware are off, TCP/IP is on, DNS and LPR are on, as are AppSocket, HTTP, FTP and remote internet printing. I can change the IP address but no matter what address I've tried I cannot ping the printer. (I'm using a Gutenprint driver for this printer.)
I don't really know enough about all this to get anywhere and I haven't been able to find help anywhere even from tech friends. Xerox won't help me and neither will Apple. Any help would be appreciated. I can supply more detail on specifics where necessary. Thanks, Bob

2009 Mac Pro Quad, Mac OS X (10.6.4), devices connected via switch

Posted on Oct 21, 2010 10:49 AM

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10 replies

Oct 21, 2010 11:26 AM in response to SchenkerBob

Old Phaser models may becoming more and more difficult to use, but you can give this a try.

1. Configure the printer via front panel to use TCP/IP and enable DHCP if it's supported. If not then you will need to configure an IP address for the printer together with your local network's mask, and gateway IP address. Except for the first the others will be provided by opening Network preferences to see what those settings are. The printer's IP address needs to be set somewhere within the range of IP addresses your router provides locally.

2. You need the PPD file required for your printer. If you have the Phaser driver installer you can use it to install the PPD or you can extract the specific PPD from the installer package. This part is tricky because I don't know where you may find the driver now if you don't have the installer. The older installers can be accessed through the Finder by selecting the package then CTRL- or RIGHT-click and select Show Package Contents from the contextual menu. You can then rummage through the package to search for the PPD for your printer. Then navigate to the /Library/Printers/PPD/Contents/Resources/ folder and drop the PPD file inside.

3. Open Print & Fax preferences and click on Add [+] to add a new printer. Click on the IP icon in the toolbar. Select Line Printer Daemon - LPD from the Protocol drop down menu. Input the IP address you assigned the printer in the Address field. You can file in the optional fields that follow. Then from the Print Using drop down menu locate the listing for your printer and select it.

Oct 21, 2010 2:09 PM in response to Kappy

Thanks. I can enable DHCP. There are also other things like RARP and so forth that I don't know anything about. Would it help if I supplied a list of all these?

A couple of questions:
1. Should I disable Ethertalk or can it coexist?
2. I'm using a switch, not a router, and there is no way to configure it--unlike similar devices I've had before, you can't change any settings by using a web browser, etc.
3. Not sure how to choose a proper IP address that won't conflict with the rest of the network.

I do have the driver and PPD installed. I have been using this printer successfully for a number of years and currently use a second computer running an older OS (I've tried both 10.4 and 10.5) but using Ethertalk (Appletalk over Ethernet). I can successfully print from my Mac Pro by using the second computer as a print server, but I'm trying do away with that.

Bob

Oct 21, 2010 2:27 PM in response to SchenkerBob

If you have DHCP support then give it a try. When you add the printer you should find it listed in the opening printer listing. However, if you don't then revert to a fixed IP address and use the TCP/IP configuration menu on the front panel of the printer. Consult the printer's user manuals for help with the configuration. I'm giving you suggestions based on my old Phaser 560 model.

You don't need EtherTalk so there's no need to enable it. Just enable TCP/IP.

Connecting to a switch is not a problem as long as the switch is connected to a router. If you don't have one then I suggest you get one. Connecting a switch to your cable/DSL model without a router is not going to work properly if at all.

If you use another computer to share an internet connection then I'm not sure if that will work either. Never tried it. But by default Macs assign NAT addresses within the 10.0.1.2 to 10.0.1.255, so you need to put the printer's IP address within that range. Stay away from low numbers because they are usually assigned to other computers. You can use 10.0.1.192, for example.

Oct 21, 2010 4:23 PM in response to Kappy

Thanks so much. While waiting I followed as much of what you suggested as I could. I changed the IP address of the printer to 10.0.1.106 and turned on DHCP. Still getting the message "unable to connect to the printer" when I try printing a doc.

Your latest comments make me realize I need to fill out the description of my setup. I currently have three computers all sharing an internet connection. They and the two printers are wired to the switch. It is in turn connected to an Airport base station and that is connected to the DSL modem. The Airport allows phones, an iPad and one iMac in another room to get online but nothing in my office setup uses the wireless. Hope this makes sense.

Bob

Oct 21, 2010 5:05 PM in response to SchenkerBob

If the three computers are sharing the internet connection, they are doing it through the Airport Base Station, which is the router. That there is a switch just adds additional ports to the router. The Base Station is assigning addresses as the DHCP server.

You should not need to assign an address to the printer if it is using DHCP. It should be assigned one from the Base Station. However, if you do assign an address to it, it should have the same first three numbers as the address of the router, which you can find by looking at the Network settings on any of the computers. If 10.0.1.106 is a proper number, the router address, which you find under the TCP/IP tab in Advanced Settings for the Ethernet connection in the Network control pane, should be 10.0.1.X, where X is usually 1 or 0. If it is not, you cannot connect until you change the address to something that has the first three numbers the same.

Oct 21, 2010 6:30 PM in response to Bruce De Benedictis

Thanks! The router number showing in Sys Prefs>Network>Advanced is 10.0.1.1. I set the printer to be 10.0.1.106. While I did turn on DHCP, a TCP/IP address still shows in the printer menus so I entered this number there. (The default setting is 192.168.0.9).

Sounds like I should be OK but when I try to print a doc I get "Network host '10.0.1.106' is busy; will retry in 15 seconds..." Then after awhile I get a message saying "Unable to connect to printer; will retry in 30 seconds..."

Oct 21, 2010 6:44 PM in response to SchenkerBob

There may be other settings needed:

IP of printer - 10.0.1.106
IP of Router or Gateway - 10.0.1.1
Network Mask - 255.255.255.0
IP of DNS - 10.0.1.1

I do not fully recall all the TCP/IP entries the printer may ask for, but you need to consult the printer's manual for full configuration instructions. If you configure a fixed IP address you must let the printer know in the configuration to use manual addressing. Otherwise you are using DHCP so the printer gets an IP address from your network router.

Oct 22, 2010 4:52 PM in response to Kappy

OK, another twighlite zone episode. Suddently I'm printing! I think part of the problem was that when I thought I was turning on DHCP I was exiting the menu without finalizing it. But I'll never know. I also found a post on this topic from 2005 on MacOSX.com where a tech support guy had the user clear the NVRAM. Unfortunately he didn't say how to do this but I tried turning off the printer and then pulling the plug for an hour. Turned it back on and printed a status sheet which caused me to see that DHCP was not on like I thought. I also found lots of resources on this and related printers by using Google. This stuff is on Xerox's web site but you will never find it using their search.

So thanks for all the help. If I have any further problems with this I'll be back...

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Help needed with printer settings for wired ethernet connection

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