URL could not be found errors suddenly occuring, again
Hello Apple iTunes U staff and users,
I'm writing on Oct 22, 2010. This past April, a staffperson in our Pharmacy school posted to these discussion forums the following issue: http://discussions.apple.com/thread.jspa?threadID=2410734&tstart=0
We're now getting reports from students in a different department who access iTunes U in a different way (through a Blackboard building block) of the same issue. The last time, the issue cleared up within about 24 hours. I'm still monitoring the issue this time to see whether it's cleared up yet or not, but I know it lasted a day or two at least, possibly more, and still may be occurring.
Basically, when trying to download certain files from an iTunes U course page, an exclamation point will appear to the left of the file in the iTunes U section of the user's iTunes library. Clicking on the exclamation point brings up a pop-up window with an error message that says:
There was a problem downloading "<title>". The URL "<address>" could not be found on the server.
We'd like an explanation from Apple of why this happens and any advice on how to avoid it. I've found that I can get the files to download (after receiving this error) by going back to the course in iTunes U and clicking "Get Tracks," but this creates duplicate collections in the iTunes U section of the user's library and is not a good solution long-term. Thanks
I'm writing on Oct 22, 2010. This past April, a staffperson in our Pharmacy school posted to these discussion forums the following issue: http://discussions.apple.com/thread.jspa?threadID=2410734&tstart=0
We're now getting reports from students in a different department who access iTunes U in a different way (through a Blackboard building block) of the same issue. The last time, the issue cleared up within about 24 hours. I'm still monitoring the issue this time to see whether it's cleared up yet or not, but I know it lasted a day or two at least, possibly more, and still may be occurring.
Basically, when trying to download certain files from an iTunes U course page, an exclamation point will appear to the left of the file in the iTunes U section of the user's iTunes library. Clicking on the exclamation point brings up a pop-up window with an error message that says:
There was a problem downloading "<title>". The URL "<address>" could not be found on the server.
We'd like an explanation from Apple of why this happens and any advice on how to avoid it. I've found that I can get the files to download (after receiving this error) by going back to the course in iTunes U and clicking "Get Tracks," but this creates duplicate collections in the iTunes U section of the user's library and is not a good solution long-term. Thanks
MacBook, Mac OS X (10.6.4)