Can only view preview of mail

I have an iPhone 3GS with an Exchange email account. I can view the previews of the messages, but when I open them to read, only the preview shows and the rest of the message is blank, it says loading. It will 'load' for 5 - 10 minutes and then stop and no message is downloaded. I am unable to reply to these messages.

This have been occuring for two months, shutting down or resetting has worked in the past, it is no longer working.

Thanks, Katie

iPhone 3GS, iOS 4

Posted on Oct 22, 2010 2:21 PM

Reply
2 replies

Oct 22, 2010 8:47 PM in response to katiemcc

Katie,

Looks like our issue was addressed in the "Can't read email content or send email" discussion.
I've copied it below - worked for me 🙂
MS



chrisbird
Posts: 2
From: Florida
Registered: 29-Sep-2010
Re: Can't read email content or send email
Posted: 29-Sep-2010 2:35 PM in response to: kvcowherd
Reply Email

I had the same problem on my iphone 4. Was able to correct by following the following iphone support instructions:

Resolution
If Mail does not display message body previews, tap Settings > Mail, Contacts, Calendars > Preview and verify that the Preview setting is not set to None. If it was set to None, tap the number of lines you wish to see, return to Mail, and verify that you now see message body previews.

If Mail is set to preview messages but the previews don't appear, or mail receives blank messages, quit and then reopen Mail* using the following steps:

Click the Home button to suspend the Mail application and return to the Home screen.
Double-click the Home button to view recently used apps.
Select the Mail app by tapping and holding the Mail icon until the red minus appears.
Tap the red minus to quit Mail. This also removes Mail from recently used apps.
Double-click the Home button to return to the Home screen.
Reopen Mail.
If you are using an iPhone 3G or iPod touch (2nd generation), see this article for instructions on how to force an application to close.

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Can only view preview of mail

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