Previous 1 2 3 Next 36 Replies Latest reply: May 6, 2012 7:39 PM by djw0051 Go to original post
  • William Spragens Level 2 Level 2
    Same problem here, and help still doesn't download for me, nor do missing loops download. Neither can I trash GB '11 and go back to GB '09 and install the extra loops. That'll teach me to upgrade before coming to discussions and check whether the new stuff works. ;0)
  • HangTime Level 9 Level 9
    William Spragens wrote:
    Neither can I trash GB '11 and go back to GB '09 and install the extra loops.

    you should start a new thread explaining the above issue in detail
  • mculmore Level 1 Level 1
    If you have a Time Machine back up you should just revert to the last back up prior to installing iLife 11 and you are good to go. Maybe a lost chord or two at most...

    Remember: Back up -Back up - Back up!
  • William Spragens Level 2 Level 2
    Oh, I'm backed up. Time machine AND a clone of my drive, so little damage done, and I'm having fun with the time stretching features of GB '11. I couldn't figure out how to make something work and went to HELP and - nothing. That made me go look closely at the other iApps, and about 20 (out of 5,000) pictures were MIA from iPhoto, so the library needed to be rebuilt a couple of times and all my photos are back. There's no help in any of the '11 iApps. Looks like QC missed a couple of things, and these are serious enough that somebody's bound to be sweating a fix as we speak.
  • mculmore Level 1 Level 1
    The Apple Specialist called me this morning and requested further information for their engineers working on this issue. They have had other users call reporting the same issue, reproduced the failure of Help to appear in GarageBand and other iLife 11 apps.

    Strangely enough, the only way I can get GarageBand 11 Help to load is to create a new user, launch GB, and then go to Help and have it correctly load.
  • William Spragens Level 2 Level 2
    Hmmm… Works for me, too. Create a new user account, and GarageBand Help downloads OK. Unfortunately, the newly opened help is not visible from my own account where my music is located. So something in the user path is blocking Help. This Mac shipped with 10.6, so it's not a leftover from an old version of OS X. Time to go prowling in a terminal session?

    I've already tried the usual trashing prefs files, etc.
  • William Spragens Level 2 Level 2
    Got Help to load. I went to /Users/(me)/Library/Preferences/ and dragged the following to the trash:

    I suspect it's one of the help plists, because I had previously trashed the garageband files, and that didn't work.
  • mculmore Level 1 Level 1
    Good job.

    Are your lessons, projects, etc actually still there when you go to File/New/Learn to Play and Recent Projects after tossing those files?

    I am going to try to just toss the last 3 help related and see if that does it or if the GB files need to go as well, or did you already try that William?
  • mculmore Level 1 Level 1

    William, you got it, however I just tossed the last 3 prefs:

    and got Help to load all 3 missing Help files for iLife 11 including:
    GarageBand 11
    iMovie 11
    iPhoto 11

    Interestingly enough, only the following 2 are rebuilt after Help is back in action:

    Now to get back to serious matters. Go Giants!
  • William Spragens Level 2 Level 2
    My projects and files are still there, same as always, in fact, I can't tell any difference after tossing the GB pref files, but then I hadn't opened Preferences and changed anything, I am just using the defaults. Instruments and Demos are stored in the /Users/(me)/Application Support/GarageBand/ folder, or in /Library/Application Support/GarageBand if you made instruments accessible to all users, and songs are in your Music folder. I don't think the GB pref lists are our culprit, so try the help related files first.
  • William Spragens Level 2 Level 2
    Hooray! Glad it worked for you too.
  • mculmore Level 1 Level 1
    You are correct. The GarageBand prefs didn't matter at all and all my lessons, original content, artist lessons, etc are in place and intact. I saw no other differences either.

    Again, good detective work.
  • Christoph Drösser Level 6 Level 6
    The differences would be all the settings you changed from default in GB's prefs - like the bit resolution, auto-normalize, etc.
  • Shakey64 Level 1 Level 1
    Yep, I was able to download the new help in 11.
  • mculmore Level 1 Level 1
    Shakey64 - did you toss just the Help related preferences files or the GB pref files as well?

    What Help pref files were rebuilt after getting the GB 11 Help files to load in the application successfully?