Previous 1 2 3 4 Next 54 Replies Latest reply: Nov 19, 2010 3:58 AM by Fedux
mikelane Level 1 (0 points)
Two days ago I was searching for movies to rent. So I casually went on to the Apple TV to browse all the HD movies. The #1 movie was Iron Man 2 (I watched the preview), #2 was Get Him to The Greek. I decided to opt for the comedy and rented Get Him to The Greek right from my Apple TV. I watched it and all was right with the world.

The next night I decided that I'd rent Iron Man 2 (wife's out of town). So I go into the Apple TV to get it since I knew that it was the #1 top rental the previous night was Iron Man 2. Much to my surprise, Iron Man 2 was nowhere to be found in the iTunes store on the Apple TV. Not further down the top rentals list. Not in the alphabetical listing of all movies, not even in the search. "Well that's bizarre," I said to myself. "I wonder if I can find it in the regular iTunes store on my Mac Pro?" Well sure enough, iRon Man 2 was there. So I rented it on the Mac Pro. Curiously, it didn't show up on my Apple TV. I waited and waited. So I went back to iTunes and, oh silly me, I have to put it there in the iTunes sync dialog and then sync the Apple TV. I did that, and since it was late, I went to bed.

Today, I finally got the kids to bed and cleaned up and decided to watch my rented Iron Man 2. Fire up the Apple TV, see that Iron Man 2 is right there at the front of the listed movies on my Apple TV. Sweet. Select, select play, settle in with a nice drink and ....

Your Apple TV is not authorized to play this content.

What the?!?!

Hrm. That's weird. Well let me double check that I can play Toy Story (a movie I had downloaded and watched with my boy a while back). Yup, Toy Story works all right. So I decided to futz around a bit to see if I could figure out *** is wrong. Over to the settings list, hmm, maybe I should try the "Downloads" option? Click. Okay it says "Check for Downloads." Sure why not. Click. Enter your Apple ID. Yeah okay. Now enter your password. Done. And...

Unable to Sign In.
The Apple ID you entered couldn't be found or your password was incorrect. Please try again.

What? Oh silly me, I must have made a mistake and entered the wrong email address or password. I'll just do it again, I'm sure it'll work this time. And...

Unable to Sign In.
The Apple ID you entered couldn't be found or your password was incorrect. Please try again.

Um. Okay, third time's the charm. First let's go into iTunes on my Mac to make sure that I really am entering the right information. Yup, exactly what I thought I entered on the Apple TV. So back to the Apple TV to enter the username (and triple checking it) and the password (carefully inspecting each character as I do it). Still no luck.

Well I guess I'll look up this error online. I found an Apple Support document that indicates there is a problem with aol.com email addresses to log onto iTunes from the Apple TV. That shouldn't be it, I'm using a gmail.com address. Then I found an Apple Discussions link from 2008 where people were flustered by this issue. A few had gotten their Apple TVs to work again by unplugging the Apple TV and deauthorizing and reauthorizing the computer the Apple TV is sync'd to, plugging the apple TV back in and syncing the Apple TV back to the computer.

I gave that the old college try. I came back to try the Apple TV and still got that Iron Man 2 was not authorized on the Apple TV. I thought I'd try Toy Story just to make sure that it still worked. Now that movie said the Apple TV was not authorized to play that movie.

I'm going backwards! Things that were working now aren't and I've spent my entire night trying to figure this crap out. Someone please help me make this "just work" so I don't have to go and smash it to pieces with a baseball bat. My stats as of right now:

1) I can't log into my iTunes account from anywhere it asks for it on the Apple TV. I've tried settings>downloads, settings>general>itunes store, settings>general>network>test network.
2) I can't log into my YouTube account. I've triple checked that my information is correct.
3) I can't play any movies purchased through iTunes even if they were purchased from my Apple TV.
4) I CAN play music and a music video that I purchased on my Apple TV and music I purchased from my Mac.
5) I can play a TV season that I purchased some time ago on the Apple TV.
6) I can log into my account in iTunes from both of my Macs.

Oh also to get the easy questions out of the way: 1) Yes I'm 100% certain that I entered my username and password correctly. 2) I am completely up to date with my iTunes software on the Mac and my Apple TV software (as far as I can tell).

I'm trying to stay calm and keep things light. But holy crap this is frustrating. I spent good money on the movies that I can't watch. I wasted hours and hours of my time troubleshooting and researching only to find myself going backwards and losing the ability to play things that I once had no problems playing. This just isn't working and I wasted my whole night on it. Someone please help!

Apple TV, Mac OS X (10.6.4), Mac Pro running 10.6.4
  • Brendan Bellina Level 1 (125 points)
    I cannot help you other than to say I have exactly the same problem and have been trying to resolve it for over an hour now with no luck.

    Besides unplugging and replugging in my ATV I have also tried:

    - resetting my password to the same thing
    - resetting my password to something else
    - creating a new Apple ID and trying to use it

    None of this works.

    At this point I am guessing that Apple's servers are hosed and the error message is just incorrect. Hopefully they will fix the problem at their end over the weekend.

    And yes. Holy crap this is frustrating is putting it mildly.

    It amazes me that just a few hours ago I was playing with FaceTime and thinking very positively of Apple, but now I'm just ****** at what is clearly a screw up on their part.
  • Dozo Level 1 (0 points)
    MikeLane,

    I am experiencing the exact problem, also as of 22 Oct. Sorry that I can't help, but it seems to be a problem outside of our control, and not based on operator head space issues.

    I would tend to agree that it is a problem with Apple itself and I also hope that it gets resolved soon. My Apple TV is a pet rock at this point.
  • brainor Level 1 (0 points)
    Same here! I hope Apple will fix this thing or be in free fall in my esteem!
  • Alley_Cat Level 6 (19,210 points)
    http://www.apple.com/feedback/appletv.html

    Let them know here.

    I'd also go to your iTunes account in iTunes and report a problem with the rental.
  • mva1201 Level 1 (0 points)
    This is the most frustrating thing ever.

    I just had the same issue on my ATV so I decided to rent the movie on my macbook via itunes. I moved the movie from my macbook to my ATV via syncing but when I tried to play the movie in ATV, it said that my ATV was not authorized to play this movie.

    So I tried the factory reset forgetting that the movie is no longer in my itunes because I moved it to my ATV and now I've totally lost the movie and am now re-renting it on my macbook and of course paying for this rental TWICE!

    Now I'm going to hook up my macbook to my tv so I can watch this **** movie!
  • Brendan Bellina Level 1 (125 points)
    I've reported the problem via feedback. Thanks for the suggestion.
  • Sam Edwards Level 1 (5 points)
    I had exactly the same problem on the evening of the 22nd.
    For the half hour that it took to rent their movie on my laptop my family joked that this is how apple gets you to buy the new Apple TV.
    It's so typical that this device would stop working as soon as the new one comes out. It's like when there's a new, faster iPhone so the network gets slow as molasses for the old ones. It's getting to the point that I dread Apple's product launches because I wonder what else of mine they're going to break.
    GRRR!!!! is right.
    Sam
    (a soon to be ex-Apple nerd)
  • Greg Toney1 Level 1 (50 points)
    Add me to the list. ATV was working fine until last night, when I could view a movie I rented (i.e., paid for). Now I get the same message everyone else is getting. I have rented three movies and may not be able to view them before they expire.
  • klaushuber Level 1 (0 points)
    Exact same problem here. Tried everything including factory reset, resetting wifi network, but authorization failure continues as described by all the other victims. New movies purchased today with Macbook in iTunes store with same user account that failed on ATV, work perfectly on the Mac. But synched to the ATV, they fail because of authorization failure!!!! It's obviously a problem with the ATV server at Apple.
    Apple, get moving to solve this embarrassment!
  • Dsmidt Level 1 (0 points)
    Same here. We have been trying all day to log in. Have been unable to do so. We can log in on iMac and iPad without a problem.
  • MelMac1234 Level 1 (0 points)
    Same problem here. Started this evening (Oct. 23).
  • Wforst Level 1 (0 points)
    Update:
    I log out of atv and put my wives stuff in and it works.
  • Ben Campbell Level 1 (5 points)
    I've got the same problem.

    I've been corresponding with tech support via email, and am getting the typical useless responses to make sure my I'm typing things correct, and change my password. Which of course, if they read my original email, they would have known I had already tried. No luck so far.
  • Ben Campbell Level 1 (5 points)
    What ISP are people using? Maybe some network provider has started blocking things? I'm on ATT DSL.
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