14 Replies Latest reply: May 9, 2012 1:53 AM by Nadjibovich
JoostBouwmeister Level 1 Level 1 (0 points)
I can see it is a common problem for more Ipad-users, but my Itunes doesn't recognize my ipad. Apple provides multiple steps to take to counter this problem, but nothing helps. On my other computer (laptop) itunes does recognize my ipad, but on my normal computer it doesn't. Itunes does recognize my ipod on my normal computer so that's very strange. What can i do to fix this problem?
Thank you

Windows 7
  • lllaass Level 10 Level 10 (160,355 points)
    Have you looked at this:
    http://support.apple.com/kb/TS1495
    (iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows)
  • ssteele556 Level 1 Level 1 (0 points)
    I have the same problem which started over the weekend. Followed all of the steps in the link. It did work when I reinstalled iTunes. 24 hours later, the same thing is going on. iTunes won't recognize iPad (or iPhone). iPhoto sees the phone while iTunes won't. It is a problem with iTunes software.
  • ssteele556 Level 1 Level 1 (0 points)
    This morning I ran some system update. It installed something called SDK for Iphone (not sure exact name) and it has resolved the problem. Not sure when that one was posted.
  • GrannyDuck Level 1 Level 1 (0 points)
    I even updated iTunes. iPad not showing up since I installed upgrades. HELP.
  • basketcase23 Level 1 Level 1 (0 points)
    Same problem. I just get the iPad icon to connect to iTunes, but iTunes does not see my iPad. And since the iPad will not move beyond that prompt, it is basically not working. I have followed all troubleshooting suggestions, including erasing iTunes (and QT and the rest) and re-installing iTunes. No change. Somebody, please help!
  • Axel Prasetio Level 1 Level 1 (0 points)
    Can it work for snow Leopard too?
  • ilmw Level 1 Level 1 (0 points)
    same here. any solution yet? Please help!!! Thanks!
  • kimranovi Level 1 Level 1 (0 points)
    i have same problem, my itunes in my home notebook doesn't recognise my ipad. i did all the tips that apple gave, but nothing worked.

    itunes in my office notebook recognise my ipad. but not in my home/personal notebook.
  • ALavatai Level 1 Level 1 (0 points)
    I had the exact problem discussed above. All my other devices are recognized when I plug them into my main PC but the new Ipad I bought didn't.....

    Solution: Go to my computer right click for properties then go to hardware then device manager. With the device connectted check the USB connection to see if there is a yellow explanation next to the Ipad driver (this means it's not working properly). If there is uninstall the driver by right clicking. After thats complete right click on Universal Serial Bus Controllers and scan for hardware changes and the computer will automatically recognize the device

    Hope this helps.
  • ALavatai Level 1 Level 1 (0 points)
    I had the exact problem discussed above. All my other devices are recognized when I plug them into my main PC but the new Ipad I bought didn't.....

    Solution: Go to my computer right click for properties then go to hardware then device manager. With the device connectted check the USB connection to see if there is a yellow explanation next to the Ipad driver (this means it's not working properly). If there is uninstall the driver by right clicking. After thats complete right click on Universal Serial Bus Controllers and scan for hardware changes and the computer will automatically recognize the device

    Hope this helps.
  • Archiestreets Level 1 Level 1 (0 points)
    Yes, Thanks it worked for me i had Windows XP system and it wouldn't tell me anything. so thanks again, it recognized my Ipad and opened my itunes immediately.

    Greatttttt!!!!!
  • DarthSLR Level 1 Level 1 (0 points)
    A week or so ago iTunes (on windows 7x64) updated itself. After that it stopped showing my iPad in its device list, even though it detected that iPad needs an OS upgrade to 4.3 and performed that upgrade.
    I tried to restore previous version of iTunes (from restore point), reinstall iTunes from scratch - nothing helps. My iPad is simply not there. I went through all the apple troubleshooting list suggestions, including multiple system reboots.
    What gives? How can I fix this?
    Thank you!
  • davidgreis Level 1 Level 1 (0 points)

    same probleme when i connect a popup say this ipad cannot be used because apple mobile service is not started

  • Nadjibovich Level 1 Level 1 (0 points)

    I tried all the solutions listed by the Support team of Apple but none of them worked but after trying the following I finally got back my iphone shown in itunes (I am using Windows): restart both services "Apple Mobile Device" and "iPod  Service" using the following steps:

     

    1. First disconnect your mobile phone.

    2. Open the control Panel.

    3. Double click  services.

    4. Right Click the "Apple Mobile Device" Service, Click Stop.

    5. Right click it again and click Start.

    6. repeat the same steps for iPod Srvice"

    7. Connect your device again and open Itunes to find your device.

     

    This solution worked with me and I hope it works with the others.