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How to fix error message: PrintJobMgr failed

Since upgrading to Snow Leopard 10.6.4 I've been unable to print to my Epson Stylus Photo R2400 printer. I can print fine to the other printer cabled to the iMac (HP7960). The following error message appears in the print queue:

"PrintJobMgr failed"

Does anyone have a fix for this issue? Can't find anything in Snow Leopard support. Help!?

iMac 7,1, Mac OS X (10.6.4)

Posted on Oct 24, 2010 2:17 PM

Reply
17 replies

Oct 29, 2010 2:38 PM in response to swinfieldross

My name is Syd and I work for Epson America, Inc.

Try the following.

1. Power off the printer
2. Open System Pref. and Print/Fax
3. Highlight the R2400 printer
4. Click on the "-" sign
5. Close Print and Fax
6. Open your Mac's Hard Drive
7. Open the Library Folder
8. Open Printer Folder and delete the Epson Folder
9. Open the PPDs folder find the Epson R2400....gz and delete the file
10. Close the PPD and the Printer folder
11. In the Library folder Open the Caches Folder
12. Delete the Epson folder
13 Open Mac's Hard Drive \Users\Account Name (not Shared)\Library\Preferences\com.apple/epson.....print....plist -----------delete all of them (anything with Print...plist)
14. Restart the Mac
15. Power on the printer
16. Click on the Apple Icon and System Update
17. Follow the directions to install the new driver

Hope this helps,
Syd

Nov 1, 2010 2:56 PM in response to swinfieldross

I had this same error, due to a recent upgrade to 10.6.4, on a HP 5100 deskjet.
I found a simple version of the above solution works just fine 🙂
- - *Open SystemPreferences-->Print&Fax*
- - *Highlight your problem printer* (hp deskjet 5100 for me)
- - ( Delete it... ) Click the Minus [-] at the bottom of the list.
- - ( re− Add it...) Click the Plus [+] next to it.

When my printer is connected to the AirPort express I see:
hp deskjet 5100 . . . Bonjour

*When you re-Add the printer, there is a change that may be critical:*
-Select your printer,
- Click on the *Print Using:* drop down
-- Click *"Select Printer Software..."*
+type hp and wait, or scroll down+
-- Click on *"HP DeskJet Series"*

- Click [OK] then [Add]

And you should be good to go.

(Note: If connected locally to USB, then you would start there.)
(Note: The Supplies only show when you are connected locally to USB on this one.)

Nov 11, 2010 5:13 PM in response to Epson Mac Tech

Syd -- with your fix the printer is operational, that is, it prints. But even after downloading Epson's latest profiles, the print quality is terrible. It is as if the printer isn't getting the correct profile for premium luster paper even though that is what I select in the print dialog box. Any thoughts would be appreciated.

Steve

How to fix error message: PrintJobMgr failed

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