8 Replies Latest reply: Oct 26, 2010 11:16 AM by vizslaowner
ericw13 Level 1 Level 1 (10 points)
I have a few questions about Apple's Out of Warranty Program.

If I was to drop and shatter the screen on my iPhone 4, would I get a replacement? How does this whole program work? Just wondering....

iPhone 4, iOS 4
  • rbrylawski Level 6 Level 6 (11,815 points)
    If you bought your phone in the US, you are covered under the one year USA warranty. So, if you drop your phone and shatter your glass, you can get the front replaced for $199, or the back replaced for $29. If the phone is found to be defective and required replacement, they will replace the phone with a new or refurbished phone at no cost. That's the policy. Does this answer your question?
  • ericw13 Level 1 Level 1 (10 points)
    Well, would I get a new or refurb iPhone 4?
  • sn4p2k Level 4 Level 4 (1,215 points)
    typically its a refurb phone but there is a chance you can get a new phone
  • ericw13 Level 1 Level 1 (10 points)
    Mess up
  • rbrylawski Level 6 Level 6 (11,815 points)
    you'll never know the difference between a refurb or a new phone. Refurbs have been thoroughy checked (actually checked more than a phone right off the assembly line), the screen and back usually replaced and your warranty remains in place.
  • DCGOO Level 3 Level 3 (760 points)
    It's actually a pretty good deal. The new price on the phone is 599/699. If you have a broken one to give them, Apple will replace it for $199. Seems way more than fair to me.
  • roaminggnome Level 10 Level 10 (92,915 points)
    "Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

    iPhone 4 Out-of-Warranty Service
    16GB & 32GB $199
    iPhone 3GS Out-of-Warranty Service
    8GB, 16GB & 32GB $199
    iPhone 3G Out-of-Warranty Service
    8GB & 16GB $199
    Original iPhone Out-of-Warranty Service
    4GB, 8GB & 16GB $199
    A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in US dollars and are subject to local tax.

    For example, an iPhone that has failed due to damage or liquid damage is eligible for Out-of-Warranty service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.

    Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare Protection Plan for iPhone coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details.
    "

    http://www.apple.com/support/iphone/service/faq/
  • vizslaowner Level 1 Level 1 (0 points)
    FYI - I got an iPhone last March, shattered the glass last December, got an out of warranty replacement for $199. My phone could not be fixed easily so this was a good deal. Not sure whether phone received was new or refurbished, was told could be either. Thought I got a 1 year warranty on that phone, but turns out warranty is from original purchase, so I had only 3.5 months warranty on the replacement.
    A few days ago, my battery stopped charging. Says it is charging, but charge remains in the red area. I happen to have AppleCare, purchased on my original phone, but without that, this new phone, with a dieing battery, less than a year old would not be covered. Granted I should not have broken the first phone, but having a "new or good as new" replacement go bad in less than a year with no warranty does not seem right. If the battery had died in less than 6 months, it would not have been covered.