9 Replies Latest reply: Nov 28, 2010 4:17 PM by maygirl72
ShaunMuddock Level 1 Level 1 (0 points)
I have downloaded numerous times itunes 10 for 64 bit machines. I have a brand new HP laptop with Windows 7. Whenever I trying installing Itunes 10 (downloaded from the apple website so its current) I get the error message that it needs quicktime installed. The version downloaded has quicktime built in so shoudlnt get this error. I have also tried just installing quicktime but that doesnt seem to work either.

Any ideas...

Windows 7
  • 1. Re: Itunes 10 64 bit installation error
    b noir Level 9 Level 9 (71,995 points)
    I have also tried just installing quicktime but that doesnt seem to work either.


    What error message do you get when you try to install QuickTime, Shaun? (Precise text, please.)
  • 2. Re: Itunes 10 64 bit installation error
    maygirl72 Level 1 Level 1 (0 points)
    I get this error when trying to install iTunes 10

    "A newer version of QuickTime is already installed. This installation cannon proceed while the newer version of QuickTime is installed."

    I have tried to uninstall QuickTime, have uninstalled iTunes completely. I have deleted every QuickTime and iTunes file I can find. Nothing works!! I haven't been able to back up my iPod for weeks, very frustrated!
  • 3. Re: Itunes 10 64 bit installation error
    b noir Level 9 Level 9 (71,995 points)
    "A newer version of QuickTime is already installed. This installation cannon proceed while the newer version of QuickTime is installed."


    That one is usually trouble with the QuickTime.msi for your current installation of QuickTime.

    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".

    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
  • 4. Re: Itunes 10 64 bit installation error
    ShaunMuddock Level 1 Level 1 (0 points)
    The error message for Quick time is

    The windows installer service could not be accessed. This can occu if you are running windows in safe mode or if the windows installer is not correctly installed
  • 5. Re: Itunes 10 64 bit installation error
    b noir Level 9 Level 9 (71,995 points)
    Many thanks, Shaun.

    Can you check something else for me, please? In your uninstall a program control panel, try to uninstall your existing QuickTime installation. What error message do you get then?
  • 6. Re: Itunes 10 64 bit installation error
    ShaunMuddock Level 1 Level 1 (0 points)
    There is no quick time installed on the control panel, there is alos no itunes or the like. I have also tried turnign off Mcafee and installing but no luck either.
  • 7. Re: Itunes 10 64 bit installation error
    ShaunMuddock Level 1 Level 1 (0 points)
    I have also been onto apple who have confirmed that it is not an apple problem, as i can download the software OK, but think its a microsoft problem!!! Microsoft would obviously say its an apple proble. I dont give a sh*t whose fault it is but want to get it fixed.

    What can i try next...
  • 8. Re: Itunes 10 64 bit installation error
    maygirl72 Level 1 Level 1 (0 points)
    Woohoo!!! I finally got my issue fixed!! Revo Installer utility....free on download.com. Used this software to uninstall Quicktime, I am up and running again. However it's on the older version of iTunes, but I don't care!!
  • 9. Re: Itunes 10 64 bit installation error
    maygirl72 Level 1 Level 1 (0 points)
    I got brave today and attempted to update to the newer version of iTunes...worked like a dream.