4 Replies Latest reply: Jan 10, 2011 7:03 AM by tanmelvyn
tanmelvyn Level 1 Level 1 (5 points)
This morning the phone was charged up to 96% and suddenly when I pulled it out, it refuses to start-up.

Holding down the sleep/wake and home buttons also to no avail.

Connected it to a car charger and the first screen (picture of iTunes and the USB cable) appears.

Came back and connect it to iTunes and message appeared telling me the phone is in recovery mode and need to be updated.

But what's worse is that the restore doesn't even happen forcing an error 2001 message.

Called the Apple rep and even she was surprised this happens as I'm on the Mac platform.

As a result, she indicated that it's likely to be a hardware issue.

Am going down to the telco to get a one-on-one exchange.

Jesus, Apple. This is clearly a huge disappointment.

Anyone faced the same issue?

PS: going through the "unplugging all USB devices" didn't work too. Huge huge disappointment.

Message was edited by: tanmelvyn

MBP 15"/iMac 24"/iPhone 4/iPhone 3GS/TC2TB/iPad 3G + WiFi, Mac OS X (10.6.4)