Weird Epson scanner problem

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Level 1

5 points

Weird Epson scanner problem

I have an Epson Perfection 610 scanner. I've downloaded the driver from Epson's website, and everything behaves perfectly. The little preview image of the document to be scanned looks great, but when I do the actual scan, the saved image is a garbled mess of diagonal lines. It's the same, whether I save a JPEG or a TIFF, and whether I do it through Preview or through the Epson application.

Any idea what is causing this? Thanks!

Mac Pro, Mac OS X (10.6.4), 6 GB RAM, FCS 3

Posted on Oct 25, 2010 3:15 PM

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Answer 1

Oct 29, 2010 2:33 PM in response to Mister HU

My name is Syd and I work for Epson America, Inc.

Try using Image Capture (you will need to install the ICA driver ) to see if the same issue occurs. If it does the problem maybe hardware related and will need service. You can visit www.epson.com in order to obtain the closest service center near you.

Here to help,
Syd

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Answer 2

Mister HU Author

Level 1

5 points

Oct 29, 2010 3:02 PM in response to Epson Mac Tech

Thanks Syd.

As well as posting here, I contacted Epson support, who recommended that I reinstall. It turns out there were two things I needed to download and install, not one. Once I did that, and with a bit more futzing around, I got things to work.

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Answer 3

Dec 20, 2010 7:44 PM in response to Mister HU

Please tell us exactly what things were needed. Although some time ago, I was able to interact nicely with the RX500 scanner via Apple software, I now only get "no scanner connected." This even after installing the latest driver ("ica scanner driver v5.3.0") and rebooting.

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Answer 4

Dec 31, 2010 3:17 AM in response to Mister HU

Further issues with the wonderful Mac OS X Snow Leopard. After many years of Microsoft, I am conversant with hardware, software issues.

I have my first Mac, iMac 27" (very pretty, but has various bizarre, problems, in my opinion).

When I first plugged my Epson Perfection V350 scanner in, it worked perfectly. All apps were able to see it and use it. Now, I suspect after a number of automatic updates, none of my apps can access the scanner - all report no scanner found.

The most up to date Epson drivers are installed - Epson scan works fine. I now have to scan, save an then import the file into my apps. Pretty poor.

Epson have no answers to this, nor do Apple.

For the world's most advanced operating system, I am amazed at how 'clunky' it appears to be.

I have tried uninstalling the software and scanner a couple of times - no effect whatsoever.

If anyone has any suggestions I would greatly appreciate them.

Cheers!

Mike

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