2834 Views 1 Reply Latest reply: Oct 28, 2010 4:30 AM by Carolyn Samit
Hello and welcome...
Considering you've tried all the troubleshooting tips, if you purchased from an Apple retail store, help here. http://www.apple.com/legal/salespolicies/retailus.html
You have up to 14 calendar days from the time you receive your item(s) to initiate a return.