Previous 1 2 3 Next 170 Replies Latest reply: May 12, 2014 11:57 PM by bausi
DanRyb Level 1 (10 points)
Hi everyone,

I ordered a MacBook Air 11" with 1.6 GHz, 4GB ram and 128GB SSD. Every so often while using it, the screen has a ton of weird colors in vertical lines (extends the whole display) and the entire laptop has frozen. I have to force it off with the power button and reboot it. It happens at random times. Is this a symptom of overheating perhaps?
I've done some research online and can't seem to find anyone else experiencing the same issue so I'm thinking I got a bad apple. (;

Before I take it in or send it in, I'm more or less wondering if someone knows what I'm talking about, like having happened on another model Mac and knows if it's due to overheating or something. Thanks!

MacBook Air 11", Mac OS X (10.6.4)
  • Observatory Level 1 (20 points)
    Sounds to me like you need to call Apple or head to a store. My MacBook Air 11" never gets warm...even when running a number of resource heavy applications at the same time. Screen issues like this are rarely due to overheating...there's usually another problem involved. Sounds like you have a unit that may be pronounced DOA at a store.
  • Hobokendippy Level 1 (5 points)
    Just had this happen to me as well. I have a new 13.3. So far it's crashed three times on me. Two times with just a blank screen and the other time with the lines through the screen like you describe. Wondering if I got a dud.
  • DanRyb Level 1 (10 points)
    Sorry to hear that! Go to the Apple store or call Apple Care. Since mine is custom configured they're going to do an exchange for me.
  • biggerboy Level 1 (0 points)
    I got this my by BTO 13" Air too. It's happen twice to me, and both times it has happened when I was opening a Mail message. Granted this is all anecdotal, but this is early for a bunch of people with the same problem(?)
  • ST-P Level 1 (10 points)
    Did you install the update? It does mention at least one issue with external displays being addressed.
  • RonAnnArbor Level 4 (2,705 points)
    I will second that -- if you still have the problem AFTER you do the Software Update, then you have a dud and return for exchange...
  • DanRyb Level 1 (10 points)
    I installed the update and it happened afterwards. I was also not using an external display with it. I did a clean install as well, twice actually. Still kept happening.
  • Hobokendippy Level 1 (5 points)
    I also installed the update and am still having the problem.

    Have you gone to a retail store to try to exchange? I'm wondering if they are going to give me a problem if i cannot reproduce the problem.


    Message was edited by: Hobokendippy
  • DanRyb Level 1 (10 points)
    I didn't bother because I custom configured my 11" to fully spec it out. I called my local Apple store just to see if they carried the fully-spec'ed ones and they said they only carried the base configurations.

    So I called AppleCare and explained my problem and I did tell them it was hard to reproduce it and that there was no rhyme or reason to when/why it was happening. I told them it's happened when all I had was Safari open to browse the web and it's happened when I've had a bunch of things going on at once too. In the two days I had it, it happened about three to four times. Far too often for me to just ignore it or hope it will go away.

    They were very nice about it and very apologetic that I was experiencing a problem and they are classifying it as DOA. They emailed me a FedEx label for 2-day shipping back to them and will overnight a new one once they receive mine back. Of course, I'm disappointed having to go about a week without it but thankfully it's not my only Mac.

    Good luck to you but if this is a problem with some of the units, you probably won't have an issue getting it exchanged. If you do have a base configuration one, I'm sure you could try an Apple Store too.
  • Hobokendippy Level 1 (5 points)

    I also have a custom configuration so I'm in the same boat as you. I was going to give my old macbook pro 15 to my dad but I still have it so I can use that in the interim!
  • lvargas1 Level 1 (0 points)
    Just purchased MacBook Air 13' -- upgraded to 4gb, 2.13 Ghz -- and am encountering the screen glitch as well...horizontal color bars.

    These seems to happen for me while streaming online video, a task this device has no excuse to be having, though this problem has been occurring during other tasks such as opening Word docs/email.

    Every store associate in Manhattan has been giving me a different answer about what's to be done about this, but it's a frustrating error and has crashed the computer on multiple occasions, resulting in lost documents.
  • Potent Potable Level 1 (20 points)
    This thread is my worst nightmare.

    Here's a vid I took for those who don't know what we're all talking about:

    Message was edited by: Potent Potable
  • Potent Potable Level 1 (20 points)
    I just spoke with Apple Care - no need to return/replace my machine yet.

    Any of you use Google Chrome? Apparently, mine crashed 200 times, and there were some issues with the built-in PDF viewer.

    I'm gonna use Chrome extensively and try to open a bunch of PDFs to make the flickering come back - if it does, I think we've found the root of the problem.
  • Brian Caslis Level 3 (795 points)
    Potent Potable wrote:
    This thread is my worst nightmare.

    Here's a vid I took for those who don't know what we're all talking about:

    Message was edited by: Potent Potable

    Hard to tell in the video. Are you running Safari? If so I don't see anything like that. Have you run software update? There was a graphic update released for the new MBA already.
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