4 Replies Latest reply: Nov 1, 2010 6:01 PM by MaxV
MaxV Level 1 Level 1 (0 points)
For the last year and a half, since I retired, my iPod has been connected to my iMac. I haven't touched it; it's just been connected. I have just tried to re-use it while away from the apartment, but I cannot get any menu to display on the iPod. I've re-installed iTunes on the computer; I've re-set the iPod to its factory settings and re-synched. As far as my iMac is concerned, the iPod is synching with the iMac. BUT. . .no matter what I try, I get no menu display on the iPod. At best, I get a few parallel lines on the iPod screen; but I can't get the Apple logo or any hint of a menu, even after synching.

Does anyone have any suggestions? It can't be a battery problem surely, since the iPod hasn't been disconnected from the iMac. SO. . .what's up? Any help appreciated.

Mac OS X (10.4.6)
  • the fiend Level 5 Level 5 (7,790 points)
    MaxV wrote:
    .... It can't be a battery problem surely, since the iPod hasn't been disconnected from the iMac.

    I'm not convinced that's a given fact. It's possible (remotely) that the battery has been "worn out" as a result of being permanently connected to a charging source. But in that case, I would expect a short battery time rather than nothing at all (or a few lines).

    Two things to try.

    First of all, when the iPod is connected to iTunes, does the battery show up as full? (It will have a two-pin plug inside the battery icon when it's full. While charging, you'll see the charging symbol.) Once the battery is full, try using the Restore function; when the iPod is connected to iTunes, use the Restore button (on the Summary screen) and see if that causes the iPod to respond correctly. The procedure can take a while.

    If the battery never becomes full, that could indicate that the battery has been worn out, although I'd be tempted to try the Restore since you may get false results from the battery until you do a Restore.

    Any luck?

    Phil
  • MaxV Level 1 Level 1 (0 points)
    Thanks for trying, but I've tried re-installing iTunes and also restoring the iPod to its original settings. The problem still persists. I wish I could tell if the battery is weak, full or otherwise; but, unfortunately, not being able to tell is part of the problem. There is no display on the iPod at all. Nada. The back-light comes on (or goes off, depending on what I press on the dial); but there is nothing displayed on the screen - other than vague horizontal lines, if even that.
  • the fiend Level 5 Level 5 (7,790 points)
    MaxV wrote:
    Thanks for trying, but I've tried re-installing iTunes

    Yes, I did read what you said previously, and I never mentioned re-installing iTunes as a fix.
    and also restoring the iPod to its original settings.

    Ah! Now that's slightly different to what you said previously, which was "I've re-set the iPod to its factory settings", although neither phrase assures me that you have used the Restore procedure. Apple specifically refer to a reset as a different procedure to a Restore. (see http://www.apple.com/support/ipod/five_rs/classic/)

    Based on what you had written previously, I assumed that iTunes was showing the Summary screen (of the iPod) when you had it connected to iTunes. That's why I suggested using the Restore function, which is the button on the Summary screen. Not only that, once the iPod is connected to iTunes, you can see the battery icon showing _in iTunes_ and it's that which will show you the state of the battery. Look under Devices, which only appears when a device is connected to iTunes.

    So, let's start again.

    Try re-starting the iPod first. With the iPod disconnected from your computer;
    1. Turn the Hold switch _on then off again_ and immediately press-and-hold the Menu and Select (centre) buttons together for ten seconds. Does anything happen, specifically, does the Apple logo appear and after a few more seconds the main screen? If not, Apple suggest you try this up to three times before deciding that will not work.
    2. If the above did not work, now is the time to try a Restore which must be performed by using the Restore procedure. Connect the iPod to iTunes and when the iPod shows up in iTunes, make sure you are on the *DEVICES/<your iPod name>/Summary* screen.
    3. On the *Summary screen, press the Restore button. This porcedure can take a while to complete.

    What happens? If you had to try the Restore, did it complete or did you get an error message? If so, what was the message?

    Note that on this page - http://www.apple.com/support/ipod/five_rs/classic/ (same link as above) is the start of Apple's 5R's, which are:
    1. Reset the iPod - and it explains how to do it, as I have already.
    2. Retry connecting the iPod to a different USB port.
    3. Restart the computer and make sure you have the latest software updates installed.
    4. Reinstall the iPod software, which you say you have already done.
    5. Restore, with a more detailed explanation of it than I have given here.

    If none of this works, then I still suspect the battery is faulty.

    Phil
  • MaxV Level 1 Level 1 (0 points)
    Thanks once again. I've done all the things you've suggested (including the "Restore" button in Summary when iPod is connected to the computer). The only thing you mention that I'm not sure about is being able to view a battery icon in iTunes when the iPod is connected to the computer. I'm connected at the moment, the iPod shows in Devices - but I can't see a battery icon anywhere. It may be there, staring me in the face; but if so I'm missing it.

    However, since I've done everything else, it may be that the battery has given up the ghost, as you suggest.