MaxV wrote:
Thanks for trying, but I've tried re-installing iTunes
Yes, I did read what you said previously, and
I never mentioned re-installing iTunes as a fix.
and also restoring the iPod to its original settings.
Ah! Now that's slightly different to what you said previously, which was "I've
re-set the iPod to its factory settings", although neither phrase assures me that you have used the
Restore procedure. Apple specifically refer to a reset as a different procedure to a
Restore. (see
http://www.apple.com/support/ipod/five_rs/classic/)
Based on what you had written previously, I assumed that iTunes was showing the
Summary screen (of the iPod) when you had it connected to iTunes. That's why I suggested using the
Restore function, which is the button on the
Summary screen. Not only that, once the iPod is connected to iTunes, you can see the battery icon showing _in iTunes_ and it's that which will show you the state of the battery. Look under
Devices, which only appears when a device is connected to iTunes.
So, let's start again.
Try re-starting the iPod first. With the iPod disconnected from your computer;
1. Turn the
Hold switch _on then off again_ and immediately press-and-hold the
Menu and
Select (centre) buttons together for ten seconds. Does anything happen, specifically, does the Apple logo appear and after a few more seconds the main screen? If not, Apple suggest you try this up to three times before deciding that will not work.
2. If the above did not work, now is the time to try a
Restore which must be performed by using the
Restore procedure. Connect the iPod to iTunes and when the iPod shows up in iTunes, make sure you are on the *DEVICES/<your iPod name>/Summary* screen.
3. On the
*Summary screen, press the
Restore button. This porcedure can take a while to complete.
What happens? If you had to try the
Restore, did it complete or did you get an error message? If so, what was the message?
Note that on this page -
http://www.apple.com/support/ipod/five_rs/classic/ (same link as above) is the start of Apple's 5R's, which are:
1.
Reset the iPod - and it explains how to do it, as I have already.
2.
Retry connecting the iPod to a different USB port.
3.
Restart the computer and make sure you have the latest software updates installed.
4.
Reinstall the iPod software, which you say you have already done.
5.
Restore, with a more detailed explanation of it than I have given here.
If none of this works, then I still suspect the battery is faulty.
Phil
