Misplaced Keys on Keyboard

Question

Level 1

6 points

Misplaced Keys on Keyboard

I just got a new 13" MBP and some of the keys are mixed up. For example, the G and the B are switched. The 0 and the O are switched. Also, the left and right arrows. The buttons work as they should (as if the keys were correct). Does anyone else have this problem? Should I return it, or would you leave it? I think its kinda cool and I don't look at the keyboard. It's just a problem when others use it.

Posted on Oct 31, 2010 11:03 AM

Reply

Answer 1

rkaufmann87

Level 10

140,550 points

Oct 31, 2010 11:07 AM in response to NCMARK

I'd return it, out of curiosity exactly where did you buy it?

Roger

Reply

Answer 2

NCMARK Author

Level 1

6 points

Oct 31, 2010 11:11 AM in response to rkaufmann87

I ordered it from the Apple online store. Will an actual Apple store accept it as a return?

Reply

Answer 3

rkaufmann87

Level 10

140,550 points

Oct 31, 2010 12:47 PM in response to NCMARK

I'm sure they will, you have 90 days of free AppleCare telephone support. Look in your manual for the phone number, call them, explain the situation and I'm sure they will send out a new one. You can also call the online store (the number is in the upper left of the web page) and they can handle it too.

Reply

Answer 4

eww

Level 9

53,028 points

Oct 31, 2010 12:54 PM in response to rkaufmann87

The keycaps can very easily be switched to their proper locations. Ask your local Apple store to do it for you.

Reply

Answer 5

NCMARK Author

Level 1

6 points

Oct 31, 2010 2:40 PM in response to eww

Just took it back to the apple store. They said they haven't seen any like that before. At first they thought I did it until they realized I didn't know the keys can come off and be switched. Then they just replaced it with another Macbook Pro.

Reply

Answer 6

rkaufmann87

Level 10

140,550 points

Oct 31, 2010 2:42 PM in response to NCMARK

Great and enjoy your new MacBook Pro!

Roger

Reply