Skip navigation
This discussion is archived

I can't run itunes in my windows

2333 Views 8 Replies Latest reply: Nov 1, 2010 1:53 PM by aluado_ RSS
aluado_ Calculating status...
Currently Being Moderated
Oct 31, 2010 4:52 PM
I have windows 7 and i purchased an Ipod touch. When i tried to install i tunes, the following message appeared

An error occurred during installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type = "win32",publicKeyToken="1fc8b3b9a1e18e3b",process orArchitecture='x86'. Please refer to Help and Support for more information. HRESULT: 0x80070002

I finalized the installation. when i try to run i tunes or quick times, i can't. i've cheked everything i could do and nowthing has worked. i do need help urgently, or i won't be able to use my ipod
Dell Inspiron, Windows 7
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Oct 31, 2010 4:56 PM (in response to aluado_)
    +HRESULT: 0x80070002+

    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.

    Go into your Windows update and try to check for new updates. Do they fail to install? If so, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you?

    If the Windows Update errors are also 80070002s, then try the following Microsoft document:

    [Windows Update error 80070002|http://windows.microsoft.com/en-US/windows7/Windows-Update-error-80070 002]

    If that gets your Windows Updates installing again, stock up on any you're behind on. Then try another iTunes install Does it go through properly this time?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Oct 31, 2010 5:35 PM (in response to aluado_)
    Okay, let's try another tack. The 80070002 usually indicates a corrupt file ... if it isn't one of the Windows Update related ones, it could be some other system or program file. So let's try running a chkdsk over your C drive.

    There's instructions in the following document. Select both "automatically fix file system errors" and "scan for and attempt recovery of bad sectors" or use chkdsk /r (depending on how you go about it). That sort of scan of the C drive should take quite a long time (if it quits after a few seconds or minutes, something's interfering with the scan). You'll probably also need to schedule the scan for startup.

    [How to use CHKDSK (Check Disk)|http://www.w7forums.com/use-chkdsk-check-disk-t448.html]

    Does the chkdsk find/repair any damage? If so, try another iTunes install. Does it go through properly this time?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Oct 31, 2010 8:49 PM (in response to aluado_)
    Strike two.

    Okay, let's try an afc /scannow, now:

    [How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7|http://support.microsoft.com/kb/929833]
    Lenovo t61 laptop, Windows XP Pro, various ipod models

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.