This discussion is archived
2333 Views 8 Replies Latest reply: Nov 1, 2010 1:53 PM by aluado_
Currently Being ModeratedOct 31, 2010 4:56 PM (in response to aluado_)+HRESULT: 0x80070002+
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. Do they fail to install? If so, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you?
If the Windows Update errors are also 80070002s, then try the following Microsoft document:
[Windows Update error 80070002|http://windows.microsoft.com/en-US/windows7/Windows-Update-error-80070 002]
If that gets your Windows Updates installing again, stock up on any you're behind on. Then try another iTunes install Does it go through properly this time?Lenovo t61 laptop, Windows XP Pro, various ipod models
Currently Being ModeratedOct 31, 2010 5:19 PM (in response to aluado_)it says in my windows update that there aren't any updates to be installed. i've tried to follow the steps in the tutorial given and they do not work
thanks for your help and waiting for repliesDell Inspiron, Windows 7
Currently Being ModeratedOct 31, 2010 5:35 PM (in response to aluado_)Okay, let's try another tack. The 80070002 usually indicates a corrupt file ... if it isn't one of the Windows Update related ones, it could be some other system or program file. So let's try running a chkdsk over your C drive.
There's instructions in the following document. Select both "automatically fix file system errors" and "scan for and attempt recovery of bad sectors" or use chkdsk /r (depending on how you go about it). That sort of scan of the C drive should take quite a long time (if it quits after a few seconds or minutes, something's interfering with the scan). You'll probably also need to schedule the scan for startup.
[How to use CHKDSK (Check Disk)|http://www.w7forums.com/use-chkdsk-check-disk-t448.html]
Does the chkdsk find/repair any damage? If so, try another iTunes install. Does it go through properly this time?Lenovo t61 laptop, Windows XP Pro, various ipod models
Currently Being ModeratedOct 31, 2010 7:52 PM (in response to aluado_)it took a long time to verify my system. after ending it, i tried to install itunes again, and i wasn't able to do that. i don't know what to do anymore!
afte installing itunes and quick time. when i try ti run any of them, a message appears:
Please Install Apple Applicant Support.
thank you, i am waiting for repliesDell Inspiron, Windows 7
Currently Being ModeratedOct 31, 2010 8:49 PM (in response to aluado_)Strike two.
Okay, let's try an afc /scannow, now:
[How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7|http://support.microsoft.com/kb/929833]Lenovo t61 laptop, Windows XP Pro, various ipod models
Currently Being ModeratedOct 31, 2010 8:52 PM (in response to aluado_)Another interesting information.
I tried to open the itunes setup using winrar. some items in .msi extension appeared, inclusive the file which itunes is not being able to run (apple application support). when i tried to run apple application support isolated, it couldn't due to the f*** error that appeared once more.
i hope that information could help to find the root of the problem
thanks, and waiting for replies
PS.: Please, help! i am desperated!Dell Inspiron, Windows 7
Currently Being ModeratedOct 31, 2010 9:06 PM (in response to aluado_)I tried and when i initialized the prompt and typed the command, a message (translating from portuguese) appeared:The windows resources protection couln't start the repair servise or something like this. the fact is: i couldn't even start following the procedures given
waiting for repliesDell Inspiron, Windows 7