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abigail88 Level 1 Level 1
I am getting the following message when I click to open the iTunes store:

"We could not complete your iTunes store request. The iTunes store is temporarily unavailable. Please try again later."

Is anyone else having this issue?

Thank you.

Windows Vista
Reply by Jerome Colas on Sep 30, 2013 8:46 AM Helpful

Here is how I solved it on my Macs as well as Windows.

 

Here is for the Mac:

- Quit iTunes

- Go to Safari and open Safari preferences (in the Safari/Preferences menu)

- Navigate to the privacy tab.

- Choose to "Always" block cookies (you can change that back once the issue is solved)

- Click "Details" below "Remove All Website Data"

- Type apple.com in the search field

- Select apple.com and click the remove button

- Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)

- Quit Safari

- Launch iTunes

- Connect to your iTunes account

- Smile :-)

 

Here is for Windows 7 (must be similar for other Windows versions):

- Quit iTunes (and Safari if you have it)

- Openan Explorer window ("My Computer" for example)

- Well hidden in the upper bar under "Organize" choose "Folder and search options"

- In the "view" tab, make sure that "Show hidden files, folders and drives" is checked and click OK

- Navigate to C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies  or YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies if that is easier

- Delete everything in that folder

- (I am not sure this is necessary) you might want to also trash items in the YourUserName\AppData\Roaming\Apple Computer\Cookies folder

- Launch iTunes

- Connect to your iTunes account

- Smile :-)

 

Please tell me if that works for Mac and PC (I tried other things before those instructions so an extra step might have been involved)

Jérôme.

All replies

  • ChelleGA Level 1 Level 1
    Same here.
  • abigail88 Level 1 Level 1
    That's a relief! The store's always worked fine up until this point so I would hate for it to be a glitch on my end. Anyone else getting this message when trying to open the store?

    Message was edited by: abigail88
  • abigail88 Level 1 Level 1
    deleted - double post

    Message was edited by: abigail88
  • MichaelTX Level 1 Level 1
    Same here for the last 2 days.
  • abigail88 Level 1 Level 1
    Is this happening even to those with iTunes updated to the most current version?
  • MichaelTX Level 1 Level 1
    I can stream radio from the site but have no access to the store. Version is old 8.2.1.6, Windows XP.
  • Regina93 Level 1 Level 1
    I have had the same problem.. I went to go onto the ITunes story yesterday around 4:30ish, and it came up as "We could not complete your ITunes store request. The ITunes store is temporarily unavailable. Please try again later." So I tried going back onto it about 15 minutes ago, and I still got the same window popping up. I thought I did something wrong last time I used it, or something was wrong with my computer.. Glad to hear it's not only me!!
  • abigail88 Level 1 Level 1
    MichaelTX - for how long have you been having this issue? My iTunes is also outdated but I have not updated as I prefer my current interface and never update anything unless strictly necessary, it's just a hassle. I am really hoping this is not an issue of being blocked because of an old version...

    P.S. I began getting this message this afternoon.

    Message was edited by: abigail88

    Message was edited by: abigail88
  • MichaelTX Level 1 Level 1
    I first noticed it yesterday, though I hadn't tried to access the store in a week or so.
  • abigail88 Level 1 Level 1
    Thanks. Similar story here - had not accessed the store in at least a few days, problem started today. If anyone else would like to post this issue, please note if your iTunes is updated and how long you have been unable to get store access.

    For those of us being blocked to the store, it may in fact be an issue of having an outdated version of iTunes that is no longer compatible with the store.

    Message was edited by: abigail88
  • abigail88 Level 1 Level 1
    Please post if updating iTunes resolved this problem.
  • TheBailey Level 1 Level 1
    I am brand new to itunes, downloaded it 2 days ago, version 10 for my windows 7 64 bit, and I'm still not able to get my account working, keeps saying to try back later. This is starting to **** me off since I had bought the cards and trying to redeem them to get music.
  • Shrimpy63 Level 1 Level 1
    I have been unable to get into the i-Tunes store since the weekend and it seems from the postings that others are in the same boat. Has anyone tried e-mailing to report the problem yet and received a response? I'm going to do that now. I'm sure they must be aware. As a tip - I have been unable to download from Amazon into my i-tunes, so its definitely an Apple problem.
  • b noir Level 9 Level 9
    Just checking, abigail. Do you have either SSL 3.0 or TLS 1.0 enabled, as per the following document? (Your message is another possible symptom of not having those settings in place.)

    [iTunes for Windows: could not establish a secure connection to the iTunes Store|http://support.apple.com/kb/TS1470]
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