Previous 1 2 3 4 5 Next 289 Replies Latest reply: Sep 26, 2014 7:29 AM by qaadir Go to original post
  • Bob H. Level 4 Level 4 (2,095 points)
    Unable to access iTunes App updates either on my iMac or iPad.
  • MV540BL Level 1 Level 1 (0 points)
    Been trying to figure this out for awhile still not working for me.
  • Muckraker16 Level 1 Level 1 (0 points)
    Same problem for me. I have iTunes 9.2.1 (5) -- the latest version. I cannot download from the iTunes store. Never had a problem before.

    I am getting the same message as everyone else: "We cannot complete your Itunes store request. The Network connection was reset. Make sure your network connection is active and try again."
  • cfrolich Level 1 Level 1 (0 points)
    Not sure if it's even worthwhile adding another post to this thread but I am having the same issues with the most recent version of iTunes, have checked the SSL and proxy issues, and have tried going in through Podcasts (and pretty much every other section) but can not connect to my account or check out of the iTunes store. I can get in and browse, play previews, search, etc. but I can't sign in to my account or make any purchases on my HP laptop, my Macbook, my iPhone or my iPad.

    Would really love an update.
  • zefamedia Level 1 Level 1 (0 points)
    I've also been blocked from the iStore for the past few days.

    I'm running iTunes 8.2.0.23 (as I use a first gen, unlocked iPhone, unable to upgrade without major hassle).

    I've tried all the tips in these Apple Support forums - but still not working.

    I also ran a network diagnostics from with iTunes and it thinks everything is fine!

    http://support.apple.com/kb/TS1470
    http://support.apple.com/kb/TS3125
    http://support.apple.com/kb/ts1368#win24

    For me, the issue is not at the ISP level, not the security software, not the Encryption Protocols, and iTunes diagnostics itself even thinks all is OK.

    Anyone there from Apple listening to this? Like most others here, getting nowhere
  • cfrolich Level 1 Level 1 (0 points)
    Mine just suddenly started working. I didn't change anything. Maybe try it again now?
  • spiring Level 1 Level 1 (0 points)
    Similar problems have occured before, see:

    http://discussions.info.apple.com/message.jspa?messageID=10837099

    I had the same problem on both my work computer (XP) and my home computer (Vista). On my work computer, I uninstalled iTunes and installed the latest version, which seems to have fixed the problem. I haven't had time to try this on my home computer, not the tip by njselkie in the linked thread above either.

    Somehow, I wonder if this problem is connected to the daylight saving time, or rather the switch to or from daylight saving time. From the linked thread, it seems that many people had the problem at the end of March, and now this happens again at the end of October. From other answers, it seems that if the computer time and timezone settings are wrong, there can be a problem with the iTunes store. Maybe this works the other way as well, i.e. if the computer time is correct but doesn't sync with... well... something connected to iTunes or the iTunes store.
  • shanba Level 1 Level 1 (0 points)
    I have the same problem...Thought it was just me...glad to know others have the same problem. Wish they would fix it!
  • zumba10 Level 1 Level 1 (0 points)
    yes, I have been getting this same message for a week now. Even upgraded to the latest version. i emailed apple with no response. Do you know what is going on?
  • umlguru Level 1 Level 1 (0 points)
    I've had the same problem the last two days. What's up?
  • umlguru Level 1 Level 1 (0 points)
    So our problem might just disappear this weekend when we fall back here in California?
  • kyliejade0 Level 1 Level 1 (0 points)
    I'm having the same problem. Its been 6 days now. Driving me crazy because there is so many songs i want to download. I've never had problems with itunes like this before. I have updated my version also.
  • spiring Level 1 Level 1 (0 points)
    As mentioned a few posts above, I got rid of the problem on my work computer (Windows XP) when I uninstalled iTunes 8 and installed iTunes 10. Yesterday evening, I did the same on my home computer (Windows Vista), but I didn't uninstall the old version first, I just upgraded to iTunes 10. After that, it works fine for me.

    I tried with the method I found in the link in my previous post first, but that didn't work:

    "Opened iTunes. Clicked on Preferences and under Parental Controls disabled access to the iTunes Store. I then checked the box to allow access to iTunes U.
    When I tried loading the store this time, it sent me directly to iTunes U with no problem.
    I then went back into Preferences and enabled access to everything and tries reloading the store." (njselkie, Mar 28, 2010 12:20 PM)
  • abigail88 Level 1 Level 1 (0 points)
    Thank you to those who have posted that updating to the most current version of iTunes is not resolving the issue.

    It would be great if the techs would please take note of this.

    To others having this problem - please make a note if you have the most current version and/or if updating did not resolve the issue.
  • Flying Bison Level 1 Level 1 (0 points)
    I haven't been able to access the store for several days as well. I can still search for songs and artists in the search field in the upper right but I haven't risked buying anything yet. I was wondering what would happen, though, if I did and when I ran out of credit. Thanks to Abigail88's suggestion of accessing the homepage through Podcasts I can see the redeem link.

    But I can't believe Apple is denying anything wrong on their end. Look at all the people it's happened to. Surely they must be noticing a drastic drop in revenue from people everywhere not being able to access the store and thinking they can't buy anything?!

    I agree with the person who posted somewhere that this has to do with the Daylight Savings time shift, which was supposed to be when all this trouble started but is delayed a week. Even Apple says that the times on each computer must be the same. I think that Apple's clock is wrong and they need to set it. If anything, after this Sunday, the times should match up and start working again. Unless Apple screws around with their clock ... I believe someone said this happened before back in the Spring when clocks were set forward an hour as well.
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