iTunes won't find my iPhone device in order to connect to "Remote"

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Level 1

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iTunes won't find my iPhone device in order to connect to "Remote"

I'm trying to connect my iPhone, iTunes and AppleTV via HomeSharing but in iTunes I can't seem to ever get my device to show up so I can enter the passcode to connect. HomeSharing is enabled.

Posted on Nov 1, 2010 12:19 PM

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Answer 1

Chenks

Level 5

7,435 points

Nov 1, 2010 12:22 PM in response to pbbowers

with HomeSharing you don't need the device to appear to enter a passcode.
HomeSharing just works automatically.

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Answer 2

pbbowers Author

Level 1

0 points

Nov 1, 2010 12:25 PM in response to pbbowers

Would love it if it were that simple. Everything looks like it works, but my iPhone Remote app says I need to enter a passcode within iTunes in order to Add a Library. I see nowhere to do that. Under "Computers" on the AppleTV it says I need to turn on HomeSharing on my computer (which I've done). Not sure what the problem is.

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Answer 3

Chenks

Level 5

7,435 points

Nov 1, 2010 1:02 PM in response to pbbowers

are you sure you are running the latest version of both the remote app and itunes?

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Answer 4

mackesk

Level 1

0 points

Nov 1, 2010 1:06 PM in response to Chenks

Yes everything is updated

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Answer 5

Chenks

Level 5

7,435 points

Nov 1, 2010 1:09 PM in response to mackesk

mackesk wrote:
Yes everything is updated

well all i can tell you is that i didn't have any need to add any passcodes when connecting to my various itunes libraries using HomeSharing.

you simply enable HomeSharing in itunes, and then the remote app automatically sees the libraries in the list.

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Answer 6

mackesk

Level 1

0 points

Nov 1, 2010 1:12 PM in response to Chenks

On both my laptop and Apple TV when you enable sharing under the "advanced" menu it prompts you to enter a username and password. Also when sharing on the original device you are prompted to enter your iTunes user name and password and then the window that pops up tells you that you should use that information on the attaching devices.

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Answer 7

Nov 1, 2010 9:05 PM in response to pbbowers

I had this same issue. It turns out I had connected my AppleTV to my "Home Network 5g" but my iPhone only connects to "Home Network" I switched the AppleTV to "Home Network (sans 5g)" and it showed up fine.

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Answer 8

Dec 31, 2010 7:51 AM in response to pbbowers

I'm having the same problem as pbbowers, and I can understand why the others couldn't address his problem--because they had a different experience. Now I've had both experiences. When I got Apple TV 2nd Generation and the Remote app, everything worked perfectly. I entered my Apple ID and passwords in the appropriate places and it worked; there was no 4-digit passcode involved. Everything worked both on my iPhone and my wife's iPad, until we went to bed last night. This morning it didn't work on either device. All our softwares are up-to-date. I rebooted, etc., and then turned off sharing and tried to turn it back on, but in attempting to choose a library all I got was a screen with a 4-digit passcode. The intstructions simply state to open iTunes and choose iPhone from the devices list. That's it. It doesn't say what to do after that, or where to enter the passcode. After choosing the iPhone from the device list nothing happens, and there is no place to enter the passcode.

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Answer 9

Rudegar

Level 10

170,652 points

Dec 31, 2010 7:55 AM in response to PavlovsStepson

in itunes preferences->Sharing

one can setup a required Password for home sharing this password have no relation to apple ID's and passwords and is required to be typed from phone and atv if they are to access the shared lib

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Answer 10

Dec 31, 2010 9:17 AM in response to pbbowers

An update: it's not the sharing password in iTunes preferences, it's a passcode provided by the Remote app on the iPhone or iPad when we try to add a library. Each time we try to add it we get a different passcode.

I found the old instructions for Apple TV and apparently in the olden days one was required to enter a passcode to add an iTunes or Apple TV library. That was with iTunes 9.2.1 or earlier, or with Apple TV 1st Generation. I have 2nd Generation and iTunes 10, so apparently for some reason the app thinks I have something older. Worse, it happened to both my wife's app and my app simultaneously, and the change occurred sometime between 2 am when everything worked perfectly and 7:30 am this morn when neither app worked. During the intervening 5.5 hours we did nothing but sleep and there was no one else in the house. No kids, no animals.

The problem is apparently that our apps are not recognizing the libraries, either in iTunes or Apple TV. This should happen automatically since all home sharing is on using the same Apple ID account. The AirPort is working, internet is working, and the Apple TV is working. The Apple TV remote control works, and our iTunes libraries show up in the Apple TV computer list. The only problem is the Remote app is not automatically connecting to the libraries and apparently assumes we have older hardware or software. I deleted and re-installed the app but got the same problem.

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Answer 11

Jan 1, 2011 5:49 PM in response to pbbowers

OK, problem solved after re-booting the AirPort base station. For some reason the problem affected only the intranet and not the internet. I had re-booted the cable modem yesterday but not the base station.

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Answer 12

Aug 26, 2011 8:30 AM in response to pbbowers

restarting the router worked for me...

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Answer 13

Oct 20, 2011 3:33 PM in response to pbbowers

Hi,

I have the same problem as it seems and can't resolve it. I am trying to connect my iphone to my itunes using remote and trying to wifi sync it but I can't. I have home sharing on my labtop turned one and doing every step right biut it isn't working either for the remote ot itunes wifi sync. I have the newest itunes and ios5 ob my phone and windows 7 on my labtop. Sol anybody knows the solution for this?

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Answer 14

1MacGeek

Level 1

10 points

Oct 20, 2011 4:07 PM in response to NormanIshak

Step one : Please restart EVERYTHING involved. This means your cable modem / dsl router, Airport Base Station if you have one, your computer, your iPhone / iPod Touch / iPad (2) if applicable. Shut it all down and power it all back up in the appropriate order (modem / router / computer, et cetera)

Step two : Make sure you have the most recent version of all software. Verify you have the latest version of iTunes and the Remote software. Check to make sure the AppleTV has no updates as well.

Step three : Enable Home Sharing on all applicable devices.

Step four : Make sure the AppleTV and the computer are both hooked up to the same network, wireless or otherwise, and make sure if you have a non-Apple router anywhere in the mix it is allowing traffic to flow freely between all the Apple tech. Apple has specific documentation on this. Search the Support site for "Apple TV: TCP and UDP ports and protocols used" and make sure none of those ports are being blocked by the router or any firewall software you may have running, like Zone Alarm.

Step five : Fire up the Remote app on your phone, and let it search for your AppleTV. There should be no passwords required anywhere if the Apple tech is properly talking to one another.

Step six : If all the above still doesn't work, then call in a professional who can get eyes on the equipment and do a proper job of troubleshooting.

Please let us know if this does not help.

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Answer 15

Dec 26, 2012 1:45 PM in response to fishboy99

Thank you so much !!! After hours of activation, you've solved the problem. Thanks fishboy99!!

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