Previous 1 2 3 Next 33 Replies Latest reply: Jan 6, 2014 1:35 PM by Lee Beyer
Paul Hamburg1 Level 1 Level 1
I've set up my Logitech Harmony to work very well with my new Apple TV II except for one thing: whenever the TV or the Apple TV is turned off, the Apple TV needs to be reminded again the next time to "unpair" with the remote before the remote will work. It is not clear to me why the default state keeps coming back and actually, I have no idea what the Apple TV thinks it's paired to.......

Any suggestions would be very welcome.

Paul

macbook pro, Mac OS X (10.6.3)
  • Chenks Level 5 Level 5
    expertise.notebooks
    Notebooks
    no idea why it's doing that, as mine works perfect with my Logitech Harmony One.
    there is no need to pair any remote, so not sure why you keep trying to pair it.
  • Dave Marsh Level 2 Level 2
    I've not had any pairing issues with my ATV2. It works perfectly with my Harmony 880. When I was setting up the Harmony Remote via a USB connection to my iMac, I ignored the pairing comments and simply set it up as a TV/Apple/Apple TV, and everything worked fine.
  • Paul Hamburg1 Level 1 Level 1
    It's not at all that I'm trying to pair them-----it's that every time I turn the Apple TV on, they are paired and have to be unpaired for the remote to work......
  • tgibbs Level 1 Level 1
    I intentionally paired my Harmony remote with my Apple TV, so that the Apple TV would not be confused by commands to my Apple Mini (controlled by the same Harmony remote, but using different Apple Remote IDs). I initially set up the Apple TV using Harmony's standard Apple Media PC configuration, which configures the remote to emulate an Apple Remote with ID = 1. Since then it has worked flawlessly.

    Have you tried unpairing the Harmony remote from the Apple TV, the re-pairing it and just leaving it paired?
  • Paul Hamburg1 Level 1 Level 1
    Yes, I have tried pairing and unpairing and various other iterations of trying to interrupt the pattern, but every time I try to start the Apple TV/TV combination again, the remote will not operate the Apple TV until I "unpair" them (which, of course really doesn't make any sense, since I never paired them).
  • tgibbs Level 1 Level 1
    Have you tried restoring the Apple TV (http://support.apple.com/kb/HT4367), creating a new Harmony Apple Media PC device, and starting over from scratch?

    Last resort: Create a new Harmony device, tell the Harmony that you have some random DVD player or VCR (that you don't actually have), and then teach the Apple TV the commands for that device, using your Harmony remote and Apple TV's learn capability.
  • Paul Hamburg1 Level 1 Level 1
    Hi,

    Although I was a bit skeptical about this, I did try the whole cycle of resets-----and, not totally surprisingly, ended up back exactly where I had begun! Alas, no change.

    Any other thoughts would be appreciated!
  • tgibbs Level 1 Level 1
    This is a real puzzle, since I've generally found that different Harmony remotes are pretty much interchangeable functionally, and presumably Apple TV's are all the same.

    Have you tried creating a new Harmony device and learning the commands from the Apple Remote provided with the Apple TV?

    You didn't mention whether you tried telling Harmony that you had some random DVD player and then getting the Apple TV to learn those commands from the Harmony.
  • Paul Hamburg1 Level 1 Level 1
    Hi and thanks for the suggestion. Unfortunately, this did not work, which was not totally surprising, since the Harmony device already performs all necessary functions with the Apple TV once it has been tricked into connecting with it. The same thing happens if I try to work around the problem with a random DVD player or other new "device."
  • tgibbs Level 1 Level 1
    Running out of ideas...

    Does the original Apple remote show the same problem?
    Another idea is to try changing the ID of your Apple Remote, which is done by holding down the Menu and Center buttons together for several seconds.

    http://support.apple.com/kb/HT3176

    Assuming those commands work, you could then try learning them on the Harmony. This is a long shot, since I think the things you've already done should have worked.

    Does the "Unpair" command in the Harmony library work from your Harmony remote, or do you have to choose "Unpair" from the on-screen menu?
  • Paul Hamburg1 Level 1 Level 1
    Hi,

    I am also running out of ideas (and Logitech just bumped up the question to some more senior cadre). They had originally tried to program the "unpair" step into my Harmony, so it would do it without my having to, which sounded like it should work.......but no.

    There is no problem with the original Apple TV Remote. And oddly enough, I can "unpair" from the Harmony (even though it won't respond to any other command....)

    I appreciate everyone's suggestions and will let you all know if Logitech comes up with a solution.
  • tgibbs Level 1 Level 1
    My next suggestion was going to be to have the Harmony issue the "unpair" command automatically on activity start, but it sounds like the Logitech guys have already tried that (although it still sounds like it ought to be possible to get it to work, if it is possible unpair manually using the Harmony--it might be a timing issue, in which case they may just have to work out when to issue the unpair).
  • jaydfwtx Level 1 Level 1
    I have a Logitech 880 and after fighting with this for quite awhile, I seem to have got it working. I believe what did the trick was manually mapping the remote buttons to the appletv commands (left/right/up/down/menu/select).

    BTW, the unpair command they have for the appletv seems to be wrong. Unpair only ever works if you do it from the device menu. I added unpair as a custom button, and it did nothing.
  • TheOneAndOnly BiGMaC Level 1 Level 1
    Here's an article and blog of some 3rd party remotes that work with ATV2 from Tuaw on 24 November 2010. Might consider a different one.... check them out at:

    http://www.tuaw.com/2010/11/24/teaching-your-apple-tv-to-use-a-3rd-party-remote/

    Hope this helps
Previous 1 2 3 Next