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iPhone 4 shuts off when too cold

Four times now I have left my iPhone 4 in the car for max. 1.5 hours while going and shopping, for a meeting, etc. and I have come back to have it be off. (I never turn my phone off.) I'd try to turn it back on but it wouldn't come on. After about 20 minutes of warming it up (between my hands) I could reboot it by pressing the front and top buttons at the same time.

The only commonality between these 4 specific times and all the dozens of other times I left my phone in car was that on these four days it was cold outside (like 4-9 degrees celsius).

I called iSupport and was told it was because of my software being out of date, so we updated it. Then it happened again and I was told to go to the store for an appointment. At the store he tried to convince me it was normal and I'd just have to keep it in my pocket for the winter.

Has anyone else experienced this? It this normal or is Apple feeding me a bit of BS?

Help!

iPhone 4, iOS 4

Posted on Nov 1, 2010 7:30 PM

Reply
14 replies

Nov 4, 2010 1:43 AM in response to scottino

Li-Ion Polymer battery's need to be over freezing temperatures to work correctly(room temperature is the best).

From: http://www.apple.com/batteries/iphone.html

*iPhone Temperate Zone.*
Your iPhone works best from 32° to 95° F. You should store it in environments of -4° to 113° F. That’s 0° to 35° C and -20° to 45° C for the metrically inclined. Keeping your iPhone as near room temperature as possible (72° F or 22° C) is ideal.

Keep your phone in your pocket 😉

Nov 30, 2010 1:06 AM in response to scottino

I was late for work today because my phone turned into a brick overnight! The alarm didn't even go off. When I woke up, the phone was a brick and couldn't do anything with it. I couldn't even call work because I had all the numbers stored in the phone and I don't have a landline.

I noticed that whenever the temperature droops not even close to 2C the phone stops working.

Am I suppose to hug the Bl**y thing all night to keep it worm?!

This is ridiculous.

Dec 4, 2010 7:28 AM in response to scottino

Due to the responses I'm reading, maybe Apple should only market the iPhone 4 in mild climates. I live in Minnesota, keep it in my pocket at all times, and pretty much any time I go outside for longer than 5 minutes it turns off. Awesome. My old 3G never had a problem. Maybe they need to make heated carrying cases for it? Or I should carry it in my armpit or groin.

Dec 22, 2010 8:12 PM in response to patpat33

I attend the University of Missouri and I can't even walk between classes without it shutting off. When I drive my car first thing in the morning, it shuts off. It takes almost 30 minutes of me trying to warm it up to my personal body temperatue for it to turn back on. And don't even get me started on the wealth of other problems I've had with it. Apple, you can be sure that come renewal time, I'll be buying a Blackberry.

iPhone 4 shuts off when too cold

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