White screen with Apple logo/ not booting

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Level 1

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White screen with Apple logo/ not booting

I recently tried to install the software for the "Flip" video camcorder and upon restarting my computer after installation, my computer is stuck on the white screen with Apple Logo, 'thinking" wheel spinning, and fans going full blast. I tried forcing a stop with turning computer off by holding power button in the back until system powered off. When I started the computer back up, it did the same thing.
What is the likely problem and how do I fix this. I bought the computer used and do not have the OS X software that comes with the computer originally.

iMac G5, Mac OS X (10.5.8)

Posted on Nov 3, 2010 12:55 AM

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Answer 1

MGW

Level 7

27,041 points

Nov 3, 2010 6:08 AM in response to callendorf

You really need those discs. You can either buy a BLACK retail version of Leopard and use that or you can call Apple at 800-767-2775 and for a nominal fee they will send you the proper discs for your model. You will need the serial number, which you can find on the bottom of the foot of your computer. Do not buy any grey discs, they are machine specific and will not work on yours. In the meantime, try starting by resetting the PRAM and the SMU

1. Shut down the computer.
2. Unplug the computer's power cord.
3. Press and hold the power button for 5 seconds.
4. Release the power button.
5. Attach the computers power cable.
6. Press the power button to turn on the computer.

You need to make sure also, that the software that comes with your Flip is compatible with the OS version you are running.

Let us know how you make out,

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