11 Replies Latest reply: Nov 18, 2010 10:55 AM by Dz0rpw
ScOtTyZ Level 1 Level 1
I'm sure this is a common issue, but I have yet to even solve this problem and I am in need of assistance. Topic with same issue: http://discussions.apple.com/thread.jspa?threadID=2599360

I have uninstalled a previous version of iTunes to upgrade to iTunes 10. When I finished downloading it, I go into the installation process. Right in the middle of the installation, an error message pops up with this:

+*There is a problem with this Windows Installer package.*+
+*A program required for this install to complete could not be run.*+
+*Contact your support personnel or package vendor.*+

I've tried many solutions while I lurked the internet:
-Run As Administrator
-Installed the Latest Updates
-Updated Windows Installer
-Cleared Unworking Registry Files
And some I may have forgotten, but I'm sure I covered all of it.

I'm still given the same issue after all that.
Is there something that still needs to be done?

I'm running on an Acer laptop with Windows Vista.

Acer, Windows Vista
  • polydorus Level 6 Level 6
    This message can be caused by problems with Apple Software update. When you uninstalled iTunes, did you uninstall everything iTunes related? See:

    If not, see if all the components uninstall cleanly if they do, try installing iTunes again. If not, give the error message again with the error number.
  • bitmonkey Level 1 Level 1
    I've had no end of grief with the iTunes installers especially on XP. One of the main things I noticed was they'd fail of Outlook was still open and also sometimes would fail because the Bonjour service was running which it was trying to update, but without stopping the service first. Uninstalling all apple software (iTunes, Bonjour) then re-installing sorted it.
  • Studentboy Level 1 Level 1
    i have also this problem, tried everything everyone else has done without success. Come on Apple sort it out!!!
  • ScOtTyZ Level 1 Level 1
    Thanks for the help, polydorus!

    But now I have another issue.

    Before I had the iTunes problem, my sister gave me her iPod Touch 3G, which has been synced on her laptop before. I resetted via the Reset Options in the iTouch, then after a reboot, it came up with the iTunes Logo, a +, with the USB iPod Connector. So, I did what it said. I pulled up iTunes and plugged the iTouch in... The iPod Touch doesn't appear on the list. I tried unplugging it and putting it back in, resetting iTunes... then I upgraded iTunes, and now I'm still having the same problem.
    So, my question is now... How can I get iTunes to find my iTouch?
    I tried uninstalling Apple Mobile Device, but unsuccessfully uninstalling it, I repaired it after being able to upgrade iTunes. Could that be an issue?
  • polydorus Level 6 Level 6
    Yes, Apple Mobile device support is required if you want to use an iTouch.

    If it isn't working and will not uninstall, you need the Microsoft Installer cleanup utility.

    Unfortunately the Microsoft Installer Cleanup utility has been with drawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere using Google – the installer is msicuu2.exe. You need version 3.
    Check for malware before installing it.

    You run the installer and then it should appear in Programs.

    Run the utility and look for Apple Mobile Device support and remove it. The same would go for any of the Apple components that will not uninstall.

    You will need to uninstall iTunes and then run the iTunes installer again to install AMDS.
  • ScOtTyZ Level 1 Level 1
    So basically you're saying I'm gonna have to uninstall iTunes again to be able to reinstall Apple Mobile Device?

    And also, isn't there an alternative instead of Windows Cleanup Utility? There's reports of various problems, and I'm worried of being in risk.

    Message was edited by: ScOtTyZ
  • polydorus Level 6 Level 6
    Yes AMDS is part of the iTunes install and can't be installed separately unless you unpack the iTunes installer.

    If you don't like the idea of the the Microsoft Cleanup utility, which is very simple to use, I understand that some people have used revo uninsatller successfully.

    There is a free trial version, but I have no experience with it myself.
  • ScOtTyZ Level 1 Level 1
    My issue is fixed! Thank you for assisting me!
  • Studentboy Level 1 Level 1
    still getting this vendor error, still cant get itunes working. One thing I have noticed is when I do try installing, the Apple update program doesnt install to my machine
  • LorenCharrise Level 1 Level 1
    Um i have no question about this topic. But i have a questions for you polydorus .. You help someone with a very simliar problem that i have. WHen i try to Update my iTunes, it wont let me. It almost gets done and the the error message "Could not write value to key/software/classics/.m4r." i cant uninstall iTunes or QuickTime either. WHe i try to uninstall it says there is no temp folder for files. This is the first time this has ever happened and im under the administrative account its the only account on my laptop and i have Windows xp. Please help me.
  • Dz0rpw Level 1 Level 1
    I also have this problem