11 Replies Latest reply: Dec 21, 2005 7:42 PM by Melvin Brantley
Christopher Marsden Level 1 Level 1 (0 points)
All of a sudden Mail won't let me send mail.....it will let me receive however. The error message that comes us says: "

This message could not be delivered and will remain in your Outbox until it can be delivered.

The sender address chrismarsden@mac.com was rejected by the server"

Nothing has changed with my settings, I've not changed passwords or anything. Evidently, I have connection with the internet, because that works, and I can receive messages. So, I don't think it's an internet connection problem.

So, my e-mails are sitting in the outbox just waiting to go, but Mail won't let me send them. Also, when I log on to .Mac and and use mail there, it doesn't want to deliver either.

Any ideas. Is the .Mac server working properly, or is it down (though why should it be because it will let me receive)?

iMac & iBook   Mac OS X (10.4.3)  
  • Coffee Level 1 Level 1 (0 points)
    Keep an eye on this discussion (http://discussions.apple.com/thread.jspa?threadID=260564&tstart=0) where the same problem is being discussed.

    I started having this same problem in November and have not been able to correct the it yet. Hopefully someone will come to our assistance soon as this is extremely frustrating.
  • Allan Sampson Level 10 Level 10 (123,365 points)
    A .Mac account has limits on the number of messages that can be sent and the total number of recipients for all messages sent in a 24 hour period. There is also a limit on the total number of recipients for a single message in addition to the size of incoming and outgoing messages - 10MB.

    Have you sent a large number of messages or a number of messages addressed to many recipients in the last 24 hours?

    Not being able to send using webmail access for the account is a possible indication you have reached one of the 24 hour limits.

    Is the .Mac server working properly, or is it
    down (though why should it be because it
    will let me receive)?


    There is an incoming and outgoing mail server which are different. If there is a problem with the .Mac SMTP server, it does not mean there is a problem with the incoming mail server or will affect the incoming mail server and vice-versa.
  • Christopher Marsden Level 1 Level 1 (0 points)
    You may be right about the limits on . Mac I was trying to send to quite a few recipients a largish attachment when it seems to have happened.

    However, I find this rather frustrating. I pay .Mac quite a bit of money to have e-mail services, and in this day and age I would have thought that the limitations should be minimal. And, trying to find out from .Mac exactly what the limitations are is very difficult.

    So, I will wait until tomorrow and see what happens, and whether I am restored !

    Thank you.
  • Allan Sampson Level 10 Level 10 (123,365 points)
    Most, if not all ISPs and email account providers have similar limits for personal/non-business email accounts as part of an overall effort to eliminate or reduce bulk spam emanating from the ISP's or email account provider's domain.

    Any ISP or email account provider that doesn't impose similar limits is helping to contribute to the amount of spam that gets circulated.

    .Mac has several safeguards in place to ensure that only .Mac members send messages with the Mac.com outgoing mail server.

    Among them are reasonable limitations on:

    The number of messages that can be sent each day (200 messages)
    The number of recipients that can be sent to each day (400 recipients)
    The number of recipients a message can be addressed to at one time (100 recipients)

    There is also a 10 MB maximum size for messages sent or received using the .Mac mail system.

    .Mac Email has been designed primarily for personal use. Sending unsolicited bulk email messages through the .Mac email server is prohibited.

    IMO, these are reasonable limits which if you haven't exceeded, is not the cause of your problem.
  • Christopher Marsden Level 1 Level 1 (0 points)
    Still waiting for the 24 hour period to be up and see if I will be reinstated.

    On .Mac web mail, I notice that my secondary address is allowing me to send, and to receive. But on my primary address (chrismarsden@mac.com) I am still having my e-mails held back in the Out box. Does that indicate that it is a problem with capacity / overload in my primary address, and presumably I've not overloaded the secondary address.

    If it is not to do with overload / capacity / limits etc, and it persists, have you any other suggestions as to what I should do ?

    Thanks
  • Christopher Marsden Level 1 Level 1 (0 points)
    I've looked at other threads, especially the one about emptying the Outbox and seeing does that solve the problem.

    I've tried this suggestion of deleting the Outbox, but it doesn't solve my problem - I still can't send e-mails through Mail, they end up in the outbox and the message tells me that "the sender address chrismarsden@mac.com was rejected by the server". Neither can I send through web mail using this address (chrismarsden@mac.com) though I can through a secondary address (chmni@mac.com). So I think it has to do with something about my address having gone over limits etc. So, how long do I have to wait in order for it to reset, or is there anything I can do to help it along ? Can I contact .Mac at all and talk to them? Please advise. Thanks.
  • Kurt Hanson Level 1 Level 1 (45 points)
    I regularly use a laptop at the New York City Public Library. A T1 ethernet that before late November had a DNS server sending me an address 147.123.132.(whatever) whenever I plugged in to the ethernet. Using Cheetah 10.1.5 my Mail.app worked but since late November I've been receiving from the DNS server an address like 10.176.16.1 and my Mail.app doesn't allow me to send mail out anymore.

    I asked a so called system administrator here who confirmed the library had switched to a less expensive server system in November. No clues as to why my Mail.app will not function though.

    But this "not able to send from the Mail.app" problem seems pervasive, from what I'm beginning to read from these posts.

    I hope Homeland Security hasn't implemented some policy similar to checking grandmothers luggage at airports again, and needs a public outcry to make them stop whatever they're doing or have done to the servers around the world wide web.

    Sending out email and I'm alway getting the message:

    This message could not be delivered and will remain in your Outbox until it can be delivered. The reason for the failure is: An error occurred while delivering this message via the SMTP server smtp.mac.com:.

    The semi-colon at the end of smtp.mac is not a typo error.

    indigo ibook (Firewire) Mac OS X (10.1.x) 366 Mhz, 320 Mb

    indigo ibook (Firewire) Mac OS X (10.1.x)
  • maybeline Level 1 Level 1 (0 points)
    Check: Mail Prefs/accounts/edit/outgoing mail servers
  • Christopher Marsden Level 1 Level 1 (0 points)
    Everything seems to be back to normal. I guess it was a problem of me over stepping limitations for .Mac e-mail, and getting locked out for a 24 hour period. So, I will be more care next time I need to e-mail large files to numbers of people ! Probably will invest in something like Stuffit and use there compression facility to reduce the size of files I want to send over the internet and via e-mail.

    Thanks to those who took interest and gave advice.
  • David Footman Level 1 Level 1 (0 points)
    Same problem dude.
    I think there's a problem with the MAC mail app. The folks @ my ISP have gone through all my settings and I still have the same problem. I switched to Entourage with with the identical settings - and I'm sending fine again. Seems like the MAC MAIL PROGRAM is half baked. It's sad because I consider my mail app as top 3 in terms of overall importance to my life - yet it's acted strange ever since I began relying on it.
    DF
  • Melvin Brantley Level 1 Level 1 (5 points)
    Right now I can not find the reference but somewhere it advises that you set the outgoing mail box to 587.