3984 Views 3 Replies Latest reply: Nov 14, 2010 3:37 AM by Richard Liu
Yes, unfortunately a not uncommon type of hardware failure. Hopefully it will go away but likely it won't and more likely more lines will begin appearing. It's typical of a failure in the connection between the column driver "tab" board and the LCD panel. The only solution is replacement of the LCD. Is the monitor under Apple Care because it will get fixed for free if it is?
I bought the monitor used two weeks ago. To my knowledge it is not under AppleCare. Do you happen to know how expensive repair might be? I live in Basel, Switzerland. The nearest Apple Store is in Zurich. There are Apple dealers in Basel who could repair it, but I suspect the Genius Bar might be more inclined to do the repairs for free.
End of story:
I took the monitor to Ingenodata in Basel, expecting that they would tell me, too bad about the monitor being no longer under warranty. Instead the technician asked me whether I had another computer with Apple Care. Yes, I have two MBP's, both with APP. He suggested asking Apple whether the repair could not be performed under APP, even though neither covered the monitor. It also turns out that the person from whom I bought the monitor bought an MBP with APP a month before the monitor. Ingenodata mentioned this to Apple, even though the APP for that MBP did not cover the monitor either. Apple decided that the repair could be done for free.
Moral of the story? The monitor is working fine. Apple has YAHC (yet another happy customer), and it did not cost Apple anything, in the sense that a monitor +could have+ been covered by any of the APP.