Flash plug-in failure on BBC News website

Question

Level 1

20 points

Flash plug-in failure on BBC News website

Since 19th October I have been experiencing plug-in failures when trying to view AV content on the BBC News website.

I am running Mac OSX 10.6.4 with Safari 5.0.2 and Flash 10.1.85.3.

With a cleanly reset browser the first video play attempt will definitely cause a plug-in failure. When I refresh the page the second attempt will usually run the video albeit with an initial stutter. Other videos will then play without plug-in failure but always with an initial stutter.

I have tested the plug-in on other websites and I have been unable to recreate the problem elsewhere.

I have tried removing any other extensions/plug-ins to no benefit.

I have properly uninstalled and reinstalled Flash Player and its associated files to no benefit.

I have contacted BBC Customer Service but so far they have not provided any useful suggestions.

It would really help if anyone can see anything within the crash report that may help but I am leaning towards there being a recent change on the BBC side that is causing the issue - if anyone else is having the same problem it would be beneficial to know.

The Console report is as follows:

Process: WebKitPluginHost [157]
Path: /System/Library/Frameworks/WebKit.framework/WebKitPluginHost.app/Contents/MacOS /WebKitPluginHost
Identifier: com.apple.WebKit.PluginHost
Version: 6533 (6533.13)
Build Info: WebKitPluginHost-75331300~7
Code Type: X86 (Native)
Parent Process: WebKitPluginAgent [153]

PlugIn Path: /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6
PlugIn Identifier: com.macromedia.FlashPlayer-10.6.plugin
PlugIn Version: 10.1.85.3 (10.1.85.3)

Date/Time: 2010-11-04 12:27:06.983 +0000
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 155088 sec
Crashes Since Last Report: 22
Per-App Interval Since Last Report: 39036 sec
Per-App Crashes Since Last Report: 19
Anonymous UUID: 1F13A0DC-92DF-4950-A6C0-8AC99C4A9584

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x0000000036272da5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...dia.FlashPlayer-10.6.plugin 0x138022d3 0x13556000 + 2802387
1 ...dia.FlashPlayer-10.6.plugin 0x138ac930 0x13556000 + 3500336
2 ...dia.FlashPlayer-10.6.plugin 0x138b5449 0x13556000 + 3535945
3 ...dia.FlashPlayer-10.6.plugin 0x13a0dc57 main + 15815
4 com.apple.CoreFoundation 0x902a40fb __CFRunLoopDoSources0 + 1563
5 com.apple.CoreFoundation 0x902a1bbf __CFRunLoopRun + 1071
6 com.apple.CoreFoundation 0x902a1094 CFRunLoopRunSpecific + 452
7 com.apple.CoreFoundation 0x902a0ec1 CFRunLoopRunInMode + 97
8 com.apple.HIToolbox 0x94d79f9c RunCurrentEventLoopInMode + 392
9 com.apple.HIToolbox 0x94d79d51 ReceiveNextEventCommon + 354
10 com.apple.HIToolbox 0x94d79bd6 BlockUntilNextEventMatchingListInMode + 81
11 com.apple.AppKit 0x98f80a89 _DPSNextEvent + 847
12 com.apple.AppKit 0x98f802ca -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
13 com.apple.AppKit 0x98f4255b -[NSApplication run] + 821
14 com.apple.WebKit.PluginHost 0x6558140f 0x65580000 + 5135
15 com.apple.WebKit.PluginHost 0x6558104d 0x65580000 + 4173

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9343c942 kevent + 10
1 libSystem.B.dylib 0x9343d05c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x9343c519 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x9343c2be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x9343bd41 pthreadwqthread + 390
5 libSystem.B.dylib 0x9343bb86 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x9343b9d2 _workqkernreturn + 10
1 libSystem.B.dylib 0x9343bf68 pthreadwqthread + 941
2 libSystem.B.dylib 0x9343bb86 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x9343b9d2 _workqkernreturn + 10
1 libSystem.B.dylib 0x9343bf68 pthreadwqthread + 941
2 libSystem.B.dylib 0x9343bb86 start_wqthread + 30

Thread 4:
0 libSystem.B.dylib 0x93444066 _semwaitsignal + 10
1 libSystem.B.dylib 0x93443d22 pthread_condwait + 1191
2 libSystem.B.dylib 0x934459b8 pthread condwait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x1399945f unregister_ShockwaveFlash + 46367
4 ...dia.FlashPlayer-10.6.plugin 0x1356e764 0x13556000 + 100196
5 ...dia.FlashPlayer-10.6.plugin 0x1399955e unregister_ShockwaveFlash + 46622
6 ...dia.FlashPlayer-10.6.plugin 0x13999695 unregister_ShockwaveFlash + 46933
7 libSystem.B.dylib 0x9344381d pthreadstart + 345
8 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x93444066 _semwaitsignal + 10
1 libSystem.B.dylib 0x93443d22 pthread_condwait + 1191
2 libSystem.B.dylib 0x934459b8 pthread condwait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x1399945f unregister_ShockwaveFlash + 46367
4 ...dia.FlashPlayer-10.6.plugin 0x1356e764 0x13556000 + 100196
5 ...dia.FlashPlayer-10.6.plugin 0x1399955e unregister_ShockwaveFlash + 46622
6 ...dia.FlashPlayer-10.6.plugin 0x13999695 unregister_ShockwaveFlash + 46933
7 libSystem.B.dylib 0x9344381d pthreadstart + 345
8 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x9341615a semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x93443ca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x93472848 pthread cond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x13999421 unregister_ShockwaveFlash + 46305
4 ...dia.FlashPlayer-10.6.plugin 0x1373789f 0x13556000 + 1972383
5 ...dia.FlashPlayer-10.6.plugin 0x1399955e unregister_ShockwaveFlash + 46622
6 ...dia.FlashPlayer-10.6.plugin 0x13999695 unregister_ShockwaveFlash + 46933
7 libSystem.B.dylib 0x9344381d pthreadstart + 345
8 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x9341615a semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x93443ca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x93472848 pthread cond_timedwait_relativenp + 47
3 ...dia.FlashPlayer-10.6.plugin 0x13999421 unregister_ShockwaveFlash + 46305
4 ...dia.FlashPlayer-10.6.plugin 0x13889438 0x13556000 + 3355704
5 ...dia.FlashPlayer-10.6.plugin 0x1399955e unregister_ShockwaveFlash + 46622
6 ...dia.FlashPlayer-10.6.plugin 0x13999695 unregister_ShockwaveFlash + 46933
7 libSystem.B.dylib 0x9344381d pthreadstart + 345
8 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x93444066 _semwaitsignal + 10
1 libSystem.B.dylib 0x93443d22 pthread_condwait + 1191
2 libSystem.B.dylib 0x934459b8 pthread condwait$UNIX2003 + 73
3 ...dia.FlashPlayer-10.6.plugin 0x1399945f unregister_ShockwaveFlash + 46367
4 ...dia.FlashPlayer-10.6.plugin 0x136de30d 0x13556000 + 1606413
5 ...dia.FlashPlayer-10.6.plugin 0x136de93e 0x13556000 + 1607998
6 ...dia.FlashPlayer-10.6.plugin 0x136dea8b 0x13556000 + 1608331
7 ...dia.FlashPlayer-10.6.plugin 0x1399955e unregister_ShockwaveFlash + 46622
8 ...dia.FlashPlayer-10.6.plugin 0x13999695 unregister_ShockwaveFlash + 46933
9 libSystem.B.dylib 0x9344381d pthreadstart + 345
10 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 9:
0 libSystem.B.dylib 0x93435086 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x902e180d __CFSocketManager + 1085
2 libSystem.B.dylib 0x9344381d pthreadstart + 345
3 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 10:
0 libSystem.B.dylib 0x9345338a recvfrom$UNIX2003 + 10
1 libSystem.B.dylib 0x93473147 recv$UNIX2003 + 54
2 ...dia.FlashPlayer-10.6.plugin 0x139b016b unregister_ShockwaveFlash + 139819
3 ...dia.FlashPlayer-10.6.plugin 0x139aefa5 unregister_ShockwaveFlash + 135269
4 ...dia.FlashPlayer-10.6.plugin 0x136dcfa6 0x13556000 + 1601446
5 ...dia.FlashPlayer-10.6.plugin 0x1399955e unregister_ShockwaveFlash + 46622
6 ...dia.FlashPlayer-10.6.plugin 0x13999695 unregister_ShockwaveFlash + 46933
7 libSystem.B.dylib 0x9344381d pthreadstart + 345
8 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 11:
0 libSystem.B.dylib 0x9341615a semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x93443ca5 pthread_condwait + 1066
2 libSystem.B.dylib 0x93472848 pthread cond_timedwait_relativenp + 47
3 com.apple.audio.CoreAudio 0x91067805 CAGuard::WaitFor(unsigned long long) + 219
4 com.apple.audio.CoreAudio 0x9106a837 CAGuard::WaitUntil(unsigned long long) + 289
5 com.apple.audio.CoreAudio 0x91068134 HP_IOThread::WorkLoop() + 1892
6 com.apple.audio.CoreAudio 0x910679cb HP IOThread::ThreadEntry(HPIOThread*) + 17
7 com.apple.audio.CoreAudio 0x910678e2 CAPThread::Entry(CAPThread*) + 140
8 libSystem.B.dylib 0x9344381d pthreadstart + 345
9 libSystem.B.dylib 0x934436a2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x15269000 ebx: 0x190b4000 ecx: 0x00000001 edx: 0x36272da5
edi: 0x13ff6000 esi: 0x15269000 ebp: 0xbfffe508 esp: 0xbfffe4e0
ss: 0x0000001f efl: 0x00010206 eip: 0x138022d3 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x36272da5

Binary Images:
0xc3000 - 0xc6ff2 +com.macromedia.Flash Player.plugin 10.1.85.3 (10.1.85.3) <7C335F75-EBDB-76FA-2F74-1E584516A12F> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
0x7ea000 - 0x7eeff3 com.apple.audio.AudioIPCPlugIn 1.1.2 (1.1.2) <5570694E-039D-7970-6083-1C8A7B7C937B> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x7f3000 - 0x7f9ffb com.apple.audio.AppleHDAHALPlugIn 1.8.7 (1.8.7f1) <0FE8B697-6D19-69C6-FA94-E18064ACFAEC> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x13556000 - 0x13f3efd3 +com.macromedia.FlashPlayer-10.6.plugin 10.1.85.3 (10.1.85.3) <392E898E-2D7B-CE8B-02FF-CE2287F7DF57> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6
0x141fb000 - 0x1421efe7 GLRendererFloat ??? (???) <D71788AA-645A-02CF-201F-E44F073F98D7> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x1425b000 - 0x143d2fe7 GLEngine ??? (???) <0FC1F7CA-5C84-A7F6-105B-169383B50A94> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x14404000 - 0x14809fe7 libclh.dylib 3.1.1 C (3.1.1) <4A445142-1AD3-2F3C-FF95-E835B49B33DE> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x148c9000 - 0x148c9ff7 com.apple.VideoDecodeAcceleration 1.1 (4) <2870DAF2-D95D-CCF7-D0F9-26A0DAD0E69F> /System/Library/Frameworks/VideoDecodeAcceleration.framework/VideoDecodeAcceler ation
0x183bb000 - 0x183c9fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8F5FA7F7-840D-C5EF-C6E6-E2AF7CE43CD2> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x183cd000 - 0x183dfff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <026B8702-B0A6-1D90-BBD6-AAAD2E14810D> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x65580000 - 0x6559bfe7 com.apple.WebKit.PluginHost 6533 (6533.13) <F9AFB15C-0EEF-3CB1-1E76-D8357B53DE79> /System/Library/Frameworks/WebKit.framework/WebKitPluginHost.app/Contents/MacOS /WebKitPluginHost
0x655a3000 - 0x655a3ff7 WebKitPluginHostShim.dylib ??? (???) <4BACD1D1-3B56-2FCF-9CDC-D0779FED8105> /System/Library/Frameworks/WebKit.framework/WebKitPluginHost.app/Contents/MacOS /WebKitPluginHostShim.dylib
0x70000000 - 0x700caffb com.apple.audio.units.Components 1.6.1 (1.6.1) <AEC44B68-A209-4093-36B0-7B740361249B> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8f050000 - 0x8f711fef com.apple.GeForceGLDriver 1.6.18 (6.1.8) <2E4BD283-8E9B-6AB7-2945-F92F5015DA02> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x9010a000 - 0x90236fff com.apple.audio.toolbox.AudioToolbox 1.6.3 (1.6.3) <F0D7256E-0914-8E77-E37B-9720430422AB> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90265000 - 0x903dffe3 com.apple.CoreFoundation 6.6.3 (550.29) <00373783-3744-F47D-2191-BEEA658F0C3D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9043e000 - 0x904a2ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x904ad000 - 0x90c9c557 com.apple.CoreGraphics 1.545.0 (???) <DCED8E1A-7504-C31A-B6EF-98BFF1A61060> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x90c9d000 - 0x90da9ff7 libGLProgrammability.dylib ??? (???) <1B315838-F477-5416-7504-67EC3433AD4A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x90daa000 - 0x90ddbff7 libGLImage.dylib ??? (???) <9340012D-595A-6243-9C97-7D30D76D9D9E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x90ddc000 - 0x90df0fe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x90f1a000 - 0x91046ffb com.apple.MediaToolbox 0.484.11 (484.11) <B93B175A-2039-2FD2-FBE4-22C9F8C9E223> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x91047000 - 0x910c2fe7 com.apple.audio.CoreAudio 3.2.2 (3.2.2) <51D0E2DC-B15F-AF6C-70D8-026DDAD4E2A5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x910fa000 - 0x91510ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x91585000 - 0x915a6fe7 com.apple.opencl 12.1 (12.1) <DA2AC3FA-ED11-2D10-21E9-7BDF4778B228> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x915a7000 - 0x91671fef com.apple.CoreServices.OSServices 357 (357) <CF9530AD-F581-B831-09B6-16D9F9283BFA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9168b000 - 0x9168bff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x917ba000 - 0x91995ff3 libType1Scaler.dylib ??? (???) <6FBA8250-3271-6ED4-052D-E27C2136E38F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x91996000 - 0x919a6ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x919a7000 - 0x91bd2ff3 com.apple.QuartzComposer 4.1 (156.16) <578A1842-8B62-00BF-B2E8-4C0AA8E6A938> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x91bd3000 - 0x91bd3ff7 com.apple.CoreServices 44 (44) <AC35D112-5FB9-9C8C-6189-5F5945072375> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91c15000 - 0x91c59fe7 com.apple.Metadata 10.6.3 (507.10) <630494FA-3BB3-EDD3-E10B-8DAAF4831E26> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91c5a000 - 0x91d0aff3 com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x91d11000 - 0x91d23ff7 com.apple.MultitouchSupport.framework 204.13 (204.13) <F91A4E32-01AA-49DB-2205-3DBE1FEFFC43> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x91d24000 - 0x91d27ff7 libCoreVMClient.dylib ??? (???) <CA0BA8DC-0159-A808-A300-750358A6970C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x91d33000 - 0x91d4eff7 libPng.dylib ??? (???) <36A3D75E-5178-4358-7F02-444E276D61AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d4f000 - 0x91d5dff7 com.apple.opengl 1.6.9 (1.6.9) <4F06C166-00CF-5ACF-77E3-5A960A5E8AD3> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x91d5e000 - 0x91db8fe7 com.apple.CorePDF 1.3 (1.3) <696ADD5F-C038-A63B-4732-82E4109379D7> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x91db9000 - 0x92272ffb com.apple.VideoToolbox 0.484.11 (484.11) <6AB58081-F7C4-46F9-2C05-CFED9E38F0A0> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x92273000 - 0x92299fff com.apple.DictionaryServices 1.1.1 (1.1.1) <02709230-9B37-C743-6E27-3FCFD18211F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x922b9000 - 0x922f1ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <76C02F5C-98FD-BD64-B5FB-C698FB76EA25> /usr/lib/libcups.2.dylib
0x92d49000 - 0x92d53ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92d54000 - 0x93189ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9318a000 - 0x93381feb com.apple.JavaScriptCore 6533.18 (6533.18.1) <EE3897A8-E1C0-DE28-A631-4B0C32DF737B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x93382000 - 0x93414fe3 com.apple.print.framework.PrintCore 6.2 (312.5) <7729B4D7-D661-D669-FA7E-510F93F685A6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x93415000 - 0x935bbfeb libSystem.B.dylib 125.2.0 (compatibility 1.0.0) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib
0x935bc000 - 0x9363cfeb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9363d000 - 0x936acff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <2FC2178F-FEF9-6E3F-3289-A6307B1A154C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x936ba000 - 0x936c0fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x936c1000 - 0x93712ff7 com.apple.HIServices 1.8.0 (???) <10C85B88-C6AF-91DB-2546-34661BA35AC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
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0x99819000 - 0x99947fe7 com.apple.CoreData 102.1 (251) <E6A457F0-A0A3-32CD-6C69-6286E7C0F063> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <7FFF4AFA-6522-C7D5-760F-A8F13D6EF032> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

Model: MacBookPro4,1, BootROM MBP41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.6 GHz, 4 GB, SMC 1.28f3
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport wireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.3f8, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS722020K9SA00, 186.31 GB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0231, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000

Message was edited by: Livebox

MacBookPro 4,1 - 2.6 Intel Core 2 Duo, Mac OS X (10.6.4), 4GB RAM - GeForce 8600M (512MB) GT

Posted on Nov 4, 2010 8:36 AM

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Answer 1

andyBall_uk

Level 7

20,516 points

Nov 4, 2010 9:13 AM in response to Livebox

Sooo - does a New User Account have the same problem?

You're running Safari in 64 bit mode, not 32?

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Answer 2

Livebox Author

Level 1

20 points

Nov 4, 2010 9:19 AM in response to andyBall_uk

Thanks for your attention Andy.

I've had Safari running in 64 bit mode for ages and it's never given me cause for concern. The only thing that wasn't compatible was Shockwave which I uninstalled because I don't much care for it anyway.

I shall test with a New User Account and report back.

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Answer 3

Livebox Author

Level 1

20 points

Nov 4, 2010 9:40 AM in response to andyBall_uk

Testing within a New User Account displays exactly the same unwanted behaviour.

Testing with Safari in 32 bit mode displays exactly the same unwanted behaviour with the addition of the plug-in failure causing Safari to crash and quit.

Interesting...

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Answer 4

andyBall_uk

Level 7

20,516 points

Nov 4, 2010 9:50 AM in response to Livebox

I see, if a new account fails too - you're off on the reinstall OS X or Safari or combo update route, assuming no other plugins active & no other 3rd party software.

The 32 /64 bit is odd - webkitpluginhost runs 64 bit here (with safari in 64), not 32 like yours shows.
Did the new account crash show the same situation (Code Type: X86 (Native) + Thread 0 crashed with X86 Thread State (32-bit))

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Answer 5

Livebox Author

Level 1

20 points

Nov 4, 2010 10:04 AM in response to andyBall_uk

The 32/64 bit thing does seem strange.

I don't see a simple method of 'insisting' that Webkitpluginhost and/or Flash run in 64 bit - I would have thought it would be Safari running in 64 bit mode that would make that decision for them.

Fool that I am I didn't save the New User Account crash report and trashed the account.

I shall repeat and be more diligent and less hasty this time.

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Answer 6

Livebox Author

Level 1

20 points

Nov 4, 2010 10:35 AM in response to andyBall_uk

Testing within a New User Account displays the same error message "(Thread 0 crashed with X86 Thread State 32-bit)".

Testing within the normal account but booting in 64 bit Kernel and Safari in 64 bit mode displays the same error message "(Thread 0 crashed with X86 Thread State 32-bit)".

It does seem a bit odd that this 32 bit message is appearing but there is no doubt a simple answer !?

I'm reluctant to reinstall OSX at this stage because I only did so a few months ago and I'm not aware of any other obvious problems bar this one.

I remain dubious of the website itself so would still like to hear if anyone is experiencing similar issues.

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Answer 7

Livebox Author

Level 1

20 points

Nov 4, 2010 10:43 AM in response to andyBall_uk

Update:

With OSX booted in 64 bit Kernel and Safari running in 64 bit mode Activity Monitor reveals that "Flash Player (Safari Internet plug-in)" is NOT listed as 64 bit !?

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Answer 8

Livebox Author

Level 1

20 points

Nov 4, 2010 10:51 AM in response to andyBall_uk

Update:

The Flash Player website indicates that Flash is not currently 64 bit but a version is in development under the codename 'Square'.

On this basis I should logically expect those error messages to refer to 32 bit.

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Answer 9

andyBall_uk

Level 7

20,516 points

Nov 4, 2010 11:01 AM in response to Livebox

No problems here, no
just tried the vid at http://www.bbc.co.uk/news/world-asia-pacific-11691197
if that one works for you, do post one that doesn't.

Flash being 32 is normal, I presume that WebKitPluginHost starts another 32bit process if a crash occurs...(both host & agent are 64 here). I can't conjure one up though. Either that or something's amiss on your mac only .

A reinstall should preserve everything you have & be pretty speedy - just check for updates after.

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Answer 10

Livebox Author

Level 1

20 points

Nov 4, 2010 11:15 AM in response to andyBall_uk

Thanks for checking that out Andy.

It crashed for me - as usual I refreshed the page and it ran albeit with the stutter I have grown accustomed to.

The stutter I am talking about is that when I 'Click To Play' on a video I see the thumbnail image of the video behind the spinning loading dots, then the window goes black still with the spinning loading dots then the video plays for a second or two but then jumps back to the beginning and plays just fine from there.

Incidentally I have tested on an old Dell laptop (pluh, pluh) with Windows XP (pluh, pluh) and Internet Explorer (pluh, pluh) and although the plug-in doesn't fail I do get the initial stutter on all AV content on the same website and no other.

I am not aware of any poltergeist activity in my home.

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Answer 11

andyBall_uk

Level 7

20,516 points

Nov 4, 2010 11:22 AM in response to Livebox

the window goes black still with the spinning loading dots then the video plays for a second or two but then jumps back to the beginning and plays just fine from there.

That sounds like the site, I see something similar, although it's just an image before the video proper.

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Answer 12

Nov 4, 2010 11:29 AM in response to Livebox

Hi Livebox, just wanted to mention that I've had exactly the same problem with BBC videos (in Safari) on the NEWS and SPORT sites. For me it's being occurring for the last week or two.

Glad I'm not the only one!

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Answer 13

Livebox Author

Level 1

20 points

Nov 4, 2010 11:34 AM in response to andyBall_uk

Okay - that's interesting and leads me to at least continue to keep in mind that my initial suspicion was that the problem lies outside of my control.

For absolute anal clarity, on that particular linked video I see and hear "Pretty extraord" then it leaps back and then it continues just fine (providing I haven't had a plug-in failure of course !!).

This never used to happen and coincides with when I first started getting plug-in failures on 19th October.

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Answer 14

Livebox Author

Level 1

20 points

Nov 4, 2010 11:44 AM in response to Matthew Day

Aha - Mat thew !!

I'm not alone with this paranormal activity then.

Could you possibly look in your Console (in Applications/Utilities) and locate any crash reports for WebKitPluginHost which will be in the section DIAGNOSTIC AND USAGE INFORMATION / User Diagnostic Reports.

The heading will look like "WebKitPluginHost_2010-10-22-124426" - it would be interesting to see if your first failure was on the same date as mine.

Unfortunately Console does keep itself tidy and older reports do get automatically cleared from time to time. My first crash was definitely 19th October but Console is only going back to 22nd October now.

Message was edited by: Livebox

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Answer 15

Nov 4, 2010 12:25 PM in response to Livebox

Interestingly that video is the one I tried to play on the BBC website today, which then crashed on me after a couple of tries and made me finally search google for a possible answer, and so arriving here. So I've had the same problem with the same video independently of your post, that's more than a coincidence! And the video is now working for me without problems.

I first remember noticing the problem on 22nd October on a BBC SPORT video, which did exactly the same, just kept crashing safari, but now works fine.

I'm only running 10.5 on my iMac so I don't think I have the 'Diagnostic and Usage Information' as it appears that it was brought in 10.6.3, but I can access crash reports. They are showing that I've been having a 'FlashPlayer-10.4-10.5.plugin' error since at least 6th September 2010, (console's not going back any further than that). I hadn't realised it had been that long!

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