Previous 1 6 7 8 9 10 Next 147 Replies Latest reply: Sep 22, 2014 5:28 AM by Chris CA Go to original post Branched to a new discussion.
  • Shazam79 Level 1 Level 1 (0 points)

    Well Chris CA, if Apple had a complaints department people could easily email maybe you wouldn't find so may people ranting on here and breaking those precious terms through exasperation. How do you like those apples?

  • deggie Level 9 Level 9 (50,445 points)

    Perhaps you could learn how to use a telephone to make a call? They do have phone numbers.

  • Shazam79 Level 1 Level 1 (0 points)

    Deggie, why don't you learn to read? Specifically where I mentioned making phone calls...

     

    Also read in the TOS where it refers to FLAMES...accusing somebody of not being able to use a phone is decidedly derogatory.

  • deggie Level 9 Level 9 (50,445 points)

    You think I actually read that long rant that you wrote?

     

    OK, I'll put it another way:

     

    Apple prefers not to use email and instead provides telephone numbers and personnel to handle complaints. You can call AppleCare and ask to be transferred to Customer Service.

  • magicturkey Level 1 Level 1 (0 points)

    Deggie, sweetheart, how about because there's no record of communications on a phone call, you can't refer back to the time at which you called and what was said. Also a phone call would be an extra cost to the person making a complaint. Now stop being such a silly old nut and go pop the kettle on, wont you x         

  • Shazam79 Level 1 Level 1 (0 points)

    Well Deggie if you don't take the time to read what someone wrote then make a comment not knowing what's already been said you only make yourself look stupid.

     

    Don't blame me for your own ignorance.

     

    Your answer just supports my own comment that states that Apple serve themselves over the customer.

     

    I'll put it another way I DO NOT WANT TO CALL APPLE AT MY EXPENSE!!

  • deggie Level 9 Level 9 (50,445 points)

    If you are contacting Apple just to file a complaint and you want it legally registerd then email is certainly not the way to go. You need to write a letter and send it registered mail so you can show that it was received.

     

    I'm confused a bit by your comment. Are you actually wanting a resolution to your complaint or are you just wanting somewhere to send a rant? I've dealt with email customer service with other companies and it is a drawn out pain in the ***. I'd much rather talk to a real person where questions can be asked immediately.

     

    And the AppleCare number is free.

     

    If you are just wanting to rant you could just sent a message to feedback: http://www.apple.com/feedback/

  • deggie Level 9 Level 9 (50,445 points)

    Are you charged by the call on your phone?

     

    As I said to the other person, use the feedback link if all you want to do is complain. Or buy from another company that does offer email complaints. Hope that they actually read them.

  • Shazam79 Level 1 Level 1 (0 points)

    Deggie, so you can be civil then...good to know.

     

    No miss I've bought my own lead because I needed the lead quicker than Apple could provide it to me. I'm sure most people these days can't survive without their phone for a working week. Trying to sort it through them was just so much hassle and not viable for my situation, even when I wanted to go get a spare lead in my own time I couldn't do it easily.

     

    I only came on this site to see if there was a complaints department so I could air my views by email which is convenient and free. I know there is a feedback form but I actually wanted a response and feedback from the letter I wrote and maybe Apple out of the kindness of their hearts could have maybe sent a new lead? Don't ask don't get.

     

    I found this thread read through it and was just really annoyed by peoples comments so I had to comment and share my experiences that is all.

     

    There is a free number for Apple in the UK for Landlines but as I dont have a landline I have to call from my mobile, 0800 numbers arent free on mobiles so yes I have to pay for the call. The same with sending a recorded delivery letter, why should I pay for that?

     

    This is why email contact is so important for businesses, it's user friendly, free and fast. I know posting this isn't going to achieve anything with Apple but I think it's important for other people to know these things.

     

    I have a tech question anyway, can I sync my iphone to my laptop without the USB lead? Haha

  • deggie Level 9 Level 9 (50,445 points)

    Yes, you can sync via WiFi.

  • Shazam79 Level 1 Level 1 (0 points)

    Thanks

     

    One other thing seen as you're here haha. Why do some albums split into two on itunes? It's sooooo irritating!!

  • We Love Apple Level 1 Level 1 (0 points)

    Shazam is right. Apple customer service is at times unnecessarily offensive and people have a right to expect better. They also have a right to rant publicly about it if it's too inconvenient or unsatisfactory to get it resolved directly with Apple or they feel mistreated.

     

    Shazam is also right that people on here are often rude towards viewpoints they don't want to hear. But those rants are aimed at Apple and other customers who will see the thread pop up in Google when they also have a problem and then feel slightly better to know they are not the only one.

     

    Anyone who really believes for a second that someone at Apple isn't seeing these  posts and reporting on them is.....well I don't want to offend anyone, but this is one of the best free market research data sources that corporations have. The best comments on here will end up on a slide in front of someone far more senior than the person on the other side of a customer call centre.

     

    If Apple fans don't like to read these comments on here then they should lobby Apple to improve customer service . Or switch to a product forum that has more satisfied customers.

  • deggie Level 9 Level 9 (50,445 points)

    Perhaps you should reread the Terms of Use that you agreed to when you joined here.

  • Meg St._Clair Level 8 Level 8 (45,540 points)

    deggie wrote:

     

    Perhaps you should reread the Terms of Use that you agreed to when you joined here.

    A t-shirt I remember seeing years ago, "My mind's made up; don't confuse me with the facts. "

  • Shazam79 Level 1 Level 1 (0 points)

    I remember seeing a t'shirt once, it said "I like bears".

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