Previous 1 2 3 Next 147 Replies Latest reply: Sep 22, 2014 5:28 AM by Chris CA Branched to a new discussion.
kptphoto Level 1 Level 1 (0 points)
Hi all.

I have been an apple convert for several years and have never had cause to complain before. However, an iPhone 4 has been purchased and I have a repeating problem.

The first iPhone 4 kept switching itself off repeatedly. It was taken back and, after a period without a phone, the replacement was collected. This, I have been told, is a completely new phone.

So, having transferred all the contacts etc again, use of the second iPhone 4 was commenced.

Guess what, it keeps switching itself off and has had to be returned..............again. Guess what, I am without a mobile phone...............again. I need it for business so this is a real pain.

I would like to complain to Apple to see if I can get an iPhone 4 that actually works correctly. I have scoured their website to try and find an e-mail address or a contact number for a complaints department in the UK. I cannot find one.

Is this because I have missed it or is it because Apple are so arrogant that they do not believe anyone would dare to complain about one of their products?

I was researching buying a Mac Pro for my photography business. Perhaps I will have to do more research to find alternatives. I NEED reliable products.

Thanks in advance to anyone who can provide me with the contact details I need.

iMac 27", Mac OS X (10.6.4)
  • wegras Level 6 Level 6 (13,600 points)
    Make an appointment at the Genius Bar at a retail Apple store if iP4 is faulty they will replace on spot
    regardless of network or where you purchased it ( assuming it was a legitimate source )
  • kptphoto Level 1 Level 1 (0 points)
    Oh yes. It is a totally legitimate source. I am genuinely anti piracy and only but my products from authorised dealers. In fact, best not to get me started on that one!

    Thanks for your advice. If iPhone 4 number 3 goes wrong, I'll give it a try. Unfortunately my iPhone (number 2) has been "sent away for repair" (even though I've only had it for a few days) so I can't take it in at the moment.

    Meanwhile, can anyone help with contact details of an Apple complaints department?
  • roaminggnome Level 10 Level 10 (92,350 points)
    There is no "Complaints Department".

    Go to the bottom of this page and click "Contact Us" and you can see the available contact info.

    You can leave feedback at:

    http://www.apple.com/feedback
  • kptphoto Level 1 Level 1 (0 points)
    That has already been done.

    From my experience "feedback", if negative, is ignored. You simply do not get a reply.

    If what you have advised is correct, then we must live with the fact that Apple is so arrogant they believe they do not need a "complaints department". In other words, they appear to think they are perfect and never get anything wrong. What a shame.

    I run my own business and, though I have had people who are clearly serial complainers, I accept I am not perfect and do make mistakes. I then rectify them. But I am a small business and still appreciate the importance of every individual customer.

    Don't get me wrong, I love Apple products. But it is a shame that the individual customer does not appear to be important enough to be listened to when they have a genuine problem.
  • roaminggnome Level 10 Level 10 (92,350 points)
    "From my experience "feedback", if negative, is ignored. You simply do not get a reply."

    It does not matter if it is negative or positive, they are very clear that you will NOT receive a reply. From the feedback page:

    " We read all feedback carefully, but please note that we cannot respond to the comments you submit."

    "If what you have advised is correct, then we must live with the fact that Apple is so arrogant they believe they do not need a "complaints department". In other words, they appear to think they are perfect and never get anything wrong. What a shame.

    I run my own business "

    You have a "complaint department"?
  • kptphoto Level 1 Level 1 (0 points)
    Ok. So I will not get a reply to "feedback". That is why the feedback was endorsed "I accept you have an endorsement stating feedback will not be responded to. Therefore more reason for contact details for genuine complaints".

    I can read.

    The fact that there is no easy way to complain simply goes to add weight to the arrogance of Apple.

    An earlier reply advises going to a Genius Bar. Fair enough, but the nearest to me is over 50 miles away. I'd have to write off an entire day to do it and why? Because the product I had bought is faulty? TWICE! So lose a day's pay to solve a problem which is not of my doing?

    PS. Do you work for Apple?
  • wegras Level 6 Level 6 (13,600 points)
    http://www.apple.com/uk/contact/

    If you feel strongly enough try one of the contact numbers .
  • Tamara Level 6 Level 6 (13,730 points)
    If you feel a need to complain, ring them up on the phone - 0844 209 0611. A better solution would be a trip to the Genius Bar in place of pointless complaining.
  • kptphoto Level 1 Level 1 (0 points)
    That was tried but I lost interest after spending a long time listening to an answer machine.

    I am not "anti Apple". I have a 5 year old G5 which still works. I had an iPhone3. I have a 27" iMac. I have an old iPod which still works. I also have an iPod touch and a MacBook. I am an Apple convert. It just frustrates the **** out of me when there doesn't seem to be an easier way to get things put right when they have supplied a faulty product.

    I have read how Apple are now "bigger" than Microsoft. It would be a shame if they were so arrogant that the individual customer such as me was of no importance. To me, making it sooo difficult to make a genuine complaint is a step in that direction.
  • kptphoto Level 1 Level 1 (0 points)
    Thanks Tamara.

    Perhaps your words of wisdom just about sums things up.

    Complain to Apple? POINTLESS.
  • kptphoto Level 1 Level 1 (0 points)
    By the way. To Apple. Why the asterixes in my response. I didn't use foul language.
  • varjak paw Level 10 Level 10 (169,820 points)
    Visiting a Genius Bar will be the quickest route to a resolution, but you can also call Apple tech support and they will arrange a replacement, if they confirm a hardware problem, via shipping. Your decision as to what's the best choice for you.

    You can if you wish also contact Apple customer relations by calling the Apple tech support number and asking to speak to a Customer Relations representative. But I don't know what they could do that the normal tech support folks could not. No one at Apple can guarantee you that any iPhone they ship you might not also have a fault, though the probability is low unless there's something in your environment (static charges, surges through the computer, etc.) is actually causing the damage.
  • varjak paw Level 10 Level 10 (169,820 points)
    kptphoto wrote:
    By the way. To Apple. Why the asterixes in my response. I didn't use foul language.


    The forum software automatically block some words, words which while you may not consider them "foul" may be offensive to others.
  • kptphoto Level 1 Level 1 (0 points)
    Hello roaminggnome.

    I can see you have a sense of humour.

    I have a complaints department. It's me. And I deal with any complaints (which thankfully are very rare) on a personal basis. Don't try to be cleaver. How can you possibly compare a small business with a goliath such as Apple.

    I will refrain from commenting further.
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