3 Replies Latest reply: Nov 8, 2010 12:38 AM by Katrina S.
basil24 Level 1 Level 1
HI

I have downloaded the 64-bit version itunes and after around a minute of opening it then freezes/crashes.

This is the report:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 10.0.1.22
Application Timestamp: 4c9c64ce
Hang Signature: 382d
Hang Type: 2048
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 382dc259b192ee88b6ae04650e591dfa
Additional Hang Signature 2: 6fa2
Additional Hang Signature 3: 6fa2cb6e582a05d640ed58bf70a725b6
Additional Hang Signature 4: 382d
Additional Hang Signature 5: 382dc259b192ee88b6ae04650e591dfa
Additional Hang Signature 6: 6fa2
Additional Hang Signature 7: 6fa2cb6e582a05d640ed58bf70a725b6

I have tried uninstalling all previous apple software and then reinstalling.

Quicktime also appears to work.

Appreciate your help.

Thanks

Dell Inspirion 64-bit, Windows 7
Reply by Katrina S. on Nov 7, 2010 8:10 AM Helpful
That's good to know QuickTime works - itUnes abosultely depends on a good QT install.



See if itunes will open with a different library file.
Press AND HOLD the shift key. Keep pressing until you see the prompt to choose or create a library. Create a new blank library - does itunes stay running?

All replies

  • Katrina S. Level 7 Level 7
    That's good to know QuickTime works - itUnes abosultely depends on a good QT install.



    See if itunes will open with a different library file.
    Press AND HOLD the shift key. Keep pressing until you see the prompt to choose or create a library. Create a new blank library - does itunes stay running?
  • basil24 Level 1 Level 1
    Hi there

    Thanks for your reply.

    Yes, it runs fine doing what you say. So do I just add all my music into this new libary?

    Scott
  • Katrina S. Level 7 Level 7
    No, that might put all your music in a different folder. Making a new library was just a test, to see if it was a problem with the itunes database file.


    That new test library probably got named iTunes1...you can just delete that after you close itunes.



    You can recreate your library using these steps. It should get back everything except Date Added.
    http://support.apple.com/kb/HT1451