iPad 3G stuck on edge.

I purchased my iPad a few months ago but haven't had need of 3G until earlier this week. I dutifully pulled out my credit card and paid for data... but my iPad is stuck on Edge.

It's an iPad on a Rogers data plan. I've restored the iPad twice, I've restarted it with data off and flipped it on. Every time it defaults to E.

Any ideas? Is it possible that I've got a bad iPad?

32GB iPad WiFi+3G, iOS 4

Posted on Nov 6, 2010 3:03 PM

Reply
21 replies

Nov 30, 2010 2:18 PM in response to fremouski

I'm also having this issue with my iPad 3G 64GB. Apple Support was useless. Ashley told me that 3G coverage must not be available in my area. I told her that I've been using 3G at home and work for 5 months, and the day that I upgraded to 4.2, 3G stopped working. She told me that maybe the number of 3G subscribers has gone up, so it isn't available to me. Um, really? On the day I upgraded to 4.2? She then told me that it was AT&T's fault, and I must have a bad SIM card.

HELLO APPLE! ARE YOU IN THERE? ARE YOU LISTENING? 3G worked great until I upgraded to 4.2. Now I only can connect with Edge. THIS IS A 4.2 ISSUE! This is not AT&T's fault!!

I count on my 3G connection, and am very frustrated that Apple is ignoring the problem.

Dec 2, 2010 8:16 AM in response to Graham Williams

Hi from AUS here. I have the same problem. I have an iPhone 4 (isn't that working great :-/ ) and this iPad.
It's an iPad 64gb 3G. My iPad has not displayed the 3G symbol since I have updated. Let me clear a lot of the questions from people who are not familiar with the problem;
I took my iPad to e apple store today thinking the 3G was busted. The gave me a new refurbished one 😟 tested it with my sim card and voila it worked. Thats right the 3G was fully working. I tested it right there in the shop. Then again in the lower level carpark. Then I went home with it, and it still worked.

So then I went and updated it (had to as my back up was done via 4.2) and VOILA!!! It doesn't work anymore.

IT IS DEFINITELY A SOFTWARE ISSUE. Apple car are monkeys if they tell you anything else.

Dec 2, 2010 10:56 AM in response to doc_guy

I was able to restore 3G to my iPad, but I had to start over from scratch with my iPad settings, apps, etc.

Here is what I did:

1. I backed up my iPad (right click on device in iTunes and select "backup").
2. I restored iPad to "original" settings (which is a misnomer, b/c if you've already upgraded, iPad will restore to essentially a blank current firmware state, NOT the state the iPad was purchased in).
3. When I plugged the iPad back in, iTunes asked me to set up the iPad. I had a couple of choices: I could restore existing iPad profile, or create a new one. Here I tried to restore existing profile, but then 3G still didn't work. So I went back to step 2. On my second try, I created a new profile for iPad, and then re-selected what data I wanted synced to iPad.

When that process was complete (the second time), 3G worked.

I lost all my custom settings and application data (which is a pain), but at least my iPad is working on 3G again.

(Or maybe, according to Apple support's theory that AT&T was the problem, AT&T decided to re-broadcast a 3G signal at the exact same time as I restored my iPad.)

This was clearly a software issue, and it had something to do with my profile. It was a setting (or something) that got backed up with my iPad profile, so I had to start with a new profile with a clean slate of settings in order to get 3G back.

I don't know if that will work for anybody else, but thought I'd at least share my experience so you'd know how I got 3G back on my 4.2.1 iPad.

Dec 2, 2010 5:51 PM in response to doc_guy

Hi,

I have a 3G/WiFi 64gb iPad that lost any usable 3G connection the minute I upgraded from 3.2 to 4.2.1. Even Edge and WiFi are noticeably slower. I'm on AT&T's unlimited plan. If I restore my iPad to 3.2 or follow doc_guy's example, will my AT&T account settings remain intact? Will I risk losing my unlimited plan and have to start over with a new AT&T account?

I soooo want my 3G back, but I'm nervous as all get out about messing up my AT&T plan (which, I admit, I'm getting much use out of at the moment).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad 3G stuck on edge.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.