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Ethernet MAC address has changed and I can no longer connect to the network

I have a new iMac, 21.5" running 10.6.4. It was purchased in the past month.

I am using it on an ethernet network and using DHCP to obtain the address. It has been working for the past few weeks. I turned it on today and it is failing to connect. After some digging around, it seems that the MAC address (Ethernet ID) has been reset to 00:10:18:00:00:00. This is different to the one it has been using last week.

I have not changed any network settings. Airport is working fine.

If I pull out the ethernet cable and reinsert, the machine tries to obtain an IP address. After a while, it returns with a self-assigned IP Address.

Last week, I did notice that it was taking a relatively long time (a minute or so) to obtain the IP address over ethernet. Plugging the same ethernet cable in a macbook, I am able to obtain the IP address for the macbook much more quickly.

I see that I could use ipconfig to change the interface address to what I believe is the correct address. Would this be sensible?

Why would the machine have reset the MAC address anyway?

Regards,

Neil

iMac, Mac OS X (10.6.4)

Posted on Nov 8, 2010 11:34 AM

Reply
52 replies

Dec 2, 2010 6:10 AM in response to digidol

I am still having the issue after a few weeks.

I phoned Apple support and we went through several checks. The upshot was that I sent it to an Apple Care centre. They could not repeat the problem. After a week it came back to me.

The issue has repeated. I have noticed a couple of things:

1) If the WiFi is turned on and I boot the machine, I do not see the issue. If the WiFi is turned off when I boot, I am more likely to see the issue.

2) If I restart the computer, then whatever state it was previously in will continue after the restart. If I shutdown the computer, wait and then start, I might see a change in the status.

I think that something is happening at boot time which isn't happening during a restart. I am still testing this with reboots and shutdowns to see if there is anything that is repeatable.

I have provided this info to the support centre to see if they can find out any more about it.

I am also aware another instance with a new Macbook Air that is also showing a silly MAC address. However, unlike my situation, we cannot get the air machine to show a sensible MAC address.

Neil

Dec 3, 2010 8:19 AM in response to caffeina.apple

I've found that zapping the pram doesn't resolve the problem... the only thing that worked across reboots was manually setting the MAC back to its original value as I listed above... and even that stopped working after a week or so (and didn't work across reboots the first few times I tried it). I've had to manually restore it a few times.

There's definitely something going on, but I've got no idea where to start looking for an answer. I agree that AppleCare is not aware of anything on this yet.

All in all, this seems to be a difficult thing to recreate reliably, which makes it that much more difficult to track down.

Message was edited by: seigniory

Dec 5, 2010 11:24 PM in response to seigniory

I have the same problem, but only occasionally. In my case a reboot changes the mac address back to what it should be.

I've been trying to find a pattern or cause, but I haven't come up with anything yet => reproducibility is null.

Could it be a BIOS problem? I found posts on HP machines with the same problem:

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c0 1731978&lang=en&cc=us&taskId=101&prodSeriesId=3687446&prodTypeId=321957

Message was edited by: Dalton#1

Dec 16, 2010 4:38 PM in response to digidol

Have had the same Ethernet ID changing to 00:10:18:00:00:00 issue. TWC is my service provider, and I contacted customer support for help. They do not have any idea what is going on, and they stated that it must be an OS X issue.

The ID change occurs intermittently regardless of whether I awake the from Sleep mode or from Shutdown. I've found one solution that has worked for me every time. I Shutdown the computer, and then unplug the power plug from the back of my Motorola SB4200 cable modem. I replug and wait for the modem to reboot. After the modem is running, I reboot my iMac. Each time, the correct Ethernet ID is displayed.

As a caveat, I found that when my Ethernet ID =00:10:18:00:00:00, my iTunes account repeatedly asks for me to verify my billing information. After reentering my credit card security code, I receive a message stating that the credit card has been declined. Trying other card numbers produces the same result. However, once I use the reboot method to correct the Ethernet ID address, iTunes works perfectly.

FYI: I do not use Time Machine or any other backup software. In addition, the Ethernet ID issue occurs whether or not I have AirPort enabled.

Message was edited by: bswins

Dec 18, 2010 6:22 AM in response to digidol

Dear all,
I am having the same problem with a new MacBook Pro, bought end of October - for me it became apparent for software (Matlab, Comsol) that are registered with a licence file which was created based on the MAC address, and also when trying to register the computer to the company network. That software will only work those times that the computer "knows" its real MAC. Also, I found that audible audio books, managed through itunes, will not synchronize with the ipod at those times when the MAC address is at the producer's default (00:10:15:00:00). I never had network issues other than this computer registration, - no probs at home or elsewhere - , so it will depend on the individual setup which issue users observe.
I have had long phone discussions with different Apple support people, they have done checks based on Capture Data that I sent to them via email, etc.. They can't find the problem in the software/setup and they advised me to go the Genius Bar and have those guys look at the computer's guts.
Restarting sometimes did set the MAC to the real one, also running the code that someone suggested in Terminal sometimes helped.
Other than that, looking through the web, it does not seem to be an Apple-unique problem, but certainly one would like to see support to take care of that issue for Macs soon.
Also, thanks a lot for this thread! Otherwise the support guys on the phone would not have believed my : "the Mac address changes on a daily basis" and would just have brushed me off.
All the best,
Susanne

Message was edited by: semperula

Dec 18, 2010 7:15 AM in response to babowa

This is definitely an issue locally to MacOS - it's misidentifying the NIC's MAC address before the OS even thinks about interacting with other systems.

DHCP servers (and applications that have licensing depending on a machine's MAC) are being fed bad information, and when that happens, bad things (tm) happen. Garbage In, Garbage Out. 🙂

Dec 18, 2010 7:22 AM in response to seigniory

UPDATE: it's been about a month since I first posted on this topic, and my MBP seems to have "stabilized" on this issue. I haven't had to manually set the MAC address from Terminal in quite some time.

That being said, I still haven't been able to reproduce the problem, and I haven't kept very good track of what I did to "fix" it, either. I've also probably jinxed myself with this post, so I fully expect to wake up to a bad MAC again tomorrow.

Ethernet MAC address has changed and I can no longer connect to the network

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