14 Replies Latest reply: Feb 13, 2011 3:43 PM by sysconfig
vea1083 Level 3 Level 3 (685 points)
Good Day,

Yesterday, I was using my Windows 7 Bootcamp Partition in my Mac and found something odd about it. When I opened my "Devices and Printer" window, I saw that the computer icon has a small yellow warning icon (yellow triangle with ! character) saying that one of my Drivers was having problems. I opened my Device Manager but all drivers seem to have been installed properly. Anyhow, I right clicked the Computer icon and clicked trouble shooting and it is suggesting me to install a NVIDIA Driver other than the one that came in the Bootcamp disk. For now I have decided to ignore the computer icon since I don't have any visible troubles in my MacBook Pro. Anyway I would like to ask if these computer icons with warning signs are common in my MacBook Pro model or any other Mac.

Thank You for any help that can be provided in this matter

2.53GHz Core i5 MacBook Pro 15" (Mid-2010), Mac OS X (10.6.4), 500GB HDD @ 7200rpm, 4GB 1067MHz DDR3 RAM, Intel HD + Nvidia 330m with 256MB
  • The hatter Level 9 Level 9 (60,785 points)
    You want to get the latest mobility driver from Nvidia, which others have done.

    Aero and playing games will benefit.

    Take a look at WEI - Win Experience Index score

    Apple tech note does say that some device drivers in Device Manger can be ignored, but not this.
  • vea1083 Level 3 Level 3 (685 points)
    Understood. Is there a way to post screenshots on this Apple Discussion forums? Perhaps you want to take a look of the driver in question. What's weird is that in the device manager there's nothing that indicates that there is a problem with the NVIDIA drivers or any other.
  • vea1083 Level 3 Level 3 (685 points)
    Hatter,

    Sorry it wasn't the NVidia Drivers who had the problem, they were the Intel drivers. Windows is telling me the following message:

    +"There is a problem with the driver for intel 5 series/3400series chipset family USB universal host controller - 3B3B. Try reinstalling the driver to fix the problem."+

    What do you think about this? Is this in the bootcamp release notes?
  • dawalters Level 1 Level 1 (5 points)
    Hello vea1083 -- this sounds like the persistent USB universal host controller problem. See my report on http://discussions.apple.com/thread.jspa?threadID=2411685&tstart=15&messageID=12 387554#12387554 if you need a workaround. Unless you have trouble with USB ports (some do, some don't) it might not be worth the fixing at this time.
  • dawalters Level 1 Level 1 (5 points)
    Sorry -- pointed to wrong message. Go a few posts up from that message on that page. Look for the long one.
  • vea1083 Level 3 Level 3 (685 points)
    dawalters wrote:
    Hello vea1083 -- this sounds like the persistent USB universal host controller problem. See my report on http://discussions.apple.com/thread.jspa?threadID=2411685&tstart=15&messageID=12 387554#12387554 if you need a workaround. Unless you have trouble with USB ports (some do, some don't) it might not be worth the fixing at this time.


    Well, I can tell you that for the time being I haven't had any kind of problems with USB devices when connected to my Windows 7 Bootcamp Partition. I only use a USB Joystick to play Microsoft Flight Simulator X, I also went and checked the Device Manager on Windows 7 and I have not seen a warning icon on any of the devices. I specifically went to the drivers that are in question and the device manager indicates that the USB drives are working properly. However since this post I had to reinstall OSX and I will be reinstalling Windows 7 sometime this week after finishing installing all the OSX updates that I have in software update, so I'll be posting back soon.

    I also would like to ask you if you know, why this issue is happening with Windows 7 when running on Bootcamp?

    Thank You for your Assistance!
  • dawalters Level 1 Level 1 (5 points)
    It's a hardware issue and it is not just Windows 7 -- same problem reported for Windows XP, for example. The details are in my old post, as in this excerpt:

    +... I think there is a problem with the Apple firmware. I had a good conversation with AppleCare and they confirmed that the messages we all saw about the inability to start the two USB Universal Host Controllers (with PCI device IDs 3B36 and 3B3B) is a problem that always results from a Boot Camp install. I was told it would definitely NOT help to wipe out the Windows partition and recreate it. The situation is acknowledged, but no promise that this will change soon. OK, so I work with what I have until Apple fixes it properly.+

    The Macbook Pro uses EFI to emulate the BIOS that is on a PC. It seems to be imperfectly recognizing the Intel hardware so that Windows tries to start devices that are not there. My workaround disables the ghost hardware, but we need a firmware fix from Apple.

    Without a fix or workaround, some USB devices and software have problems because they try to enumerate/verify all USB ports (instead of just using the port they plug into), and the enumeration fails. Examples: some HP printers, VMware Workstation.
  • vea1083 Level 3 Level 3 (685 points)
    So this issue just limits to the Windows OS (All Versions) or this USB issue also presents some problems for OSX? Also do you know where I can send Apple a bug report? Perhaps sending more bug reports can push Apple to issue a EFI Software Update.

    Thank You.
  • dawalters Level 1 Level 1 (5 points)
    The problem doesn't happen under OSX -- it's just when Apple tries to start Windows as a standalone OS, so it affects Windows in Boot Camp. As a matter of fact, I run VMware Fusion so I can also run my Windows 7 on the Mac side as a virtual machine. When run that way, the same Windows 7 that had USB problems when "booted" via Boot Camp does NOT have USB problems when running as a guest with OSX as the host machine.

    I had several long conversations with Apple Care, so they are aware of what I have to say and several others have reported the bug also. A fix (if it is fixable) is probably in the queue for the next update (I hope), whenever that occurs.
  • azpc Level 1 Level 1 (10 points)
    I was told that Apple engineering is aware of the problem. This problem will be fixed in an updated version of Bootcamp. As for ETA, I was told hopefully soon but he did not actually know.

    I would post problem reports to:

    www.apple.com/feedback

    If you have a contact at Apple, then I would gather together some of these forum reports and email them to Apple. The more reports received the easier it will be to identify the issues behind the problem.
  • vea1083 Level 3 Level 3 (685 points)
    Has the new BootCamp Update solved the problem?
  • Trauma_Hound Level 1 Level 1 (0 points)
    I just did an update to Windows 7 64 bit, and saw optional driver installs. So installed the updated drivers. Now I can't use my USB hub any longer with windows 7. I was on Boot Camp 3.1, so got 3.2 hoping that would fix it. And well it didn't. So now I'm forced to plug my keyboard and mouse directly into the USB ports instead of through my hub, which isn't very handy.
  • Trauma_Hound Level 1 Level 1 (0 points)
    So much for apple care. They told me to call Microsoft. Considering how much I paid for this service, and it's the one and only time I've used it. I very disappointed. If the drivers were provided outside of boot camp I could probably install the older drivers again. I said this to them several times, including talking to a supervisor.
  • sysconfig Level 1 Level 1 (0 points)
    The graphics drivers made me mad, too. Finally I've tried original nVidia drivers, which work very well: http://www.nvidia.co.uk/object/notebook-win7-winvista-266.58-whql-driver-uk.html

    Maybe it helps others having the same issues