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MacBook Pro & Windows 7 Driver Compatibility Issue

Good Day,

Yesterday, I was using my Windows 7 Bootcamp Partition in my Mac and found something odd about it. When I opened my "Devices and Printer" window, I saw that the computer icon has a small yellow warning icon (yellow triangle with ! character) saying that one of my Drivers was having problems. I opened my Device Manager but all drivers seem to have been installed properly. Anyhow, I right clicked the Computer icon and clicked trouble shooting and it is suggesting me to install a NVIDIA Driver other than the one that came in the Bootcamp disk. For now I have decided to ignore the computer icon since I don't have any visible troubles in my MacBook Pro. Anyway I would like to ask if these computer icons with warning signs are common in my MacBook Pro model or any other Mac.

Thank You for any help that can be provided in this matter

2.53GHz Core i5 MacBook Pro 15" (Mid-2010), Mac OS X (10.6.4), 500GB HDD @ 7200rpm, 4GB 1067MHz DDR3 RAM, Intel HD + Nvidia 330m with 256MB

Posted on Nov 9, 2010 10:07 AM

Reply
14 replies

Nov 9, 2010 7:08 PM in response to The hatter

Hatter,

Sorry it wasn't the NVidia Drivers who had the problem, they were the Intel drivers. Windows is telling me the following message:

+"There is a problem with the driver for intel 5 series/3400series chipset family USB universal host controller - 3B3B. Try reinstalling the driver to fix the problem."+

What do you think about this? Is this in the bootcamp release notes?

Nov 16, 2010 10:12 AM in response to dawalters

dawalters wrote:
Hello vea1083 -- this sounds like the persistent USB universal host controller problem. See my report on http://discussions.apple.com/thread.jspa?threadID=2411685&tstart=15&messageID=12 387554#12387554 if you need a workaround. Unless you have trouble with USB ports (some do, some don't) it might not be worth the fixing at this time.


Well, I can tell you that for the time being I haven't had any kind of problems with USB devices when connected to my Windows 7 Bootcamp Partition. I only use a USB Joystick to play Microsoft Flight Simulator X, I also went and checked the Device Manager on Windows 7 and I have not seen a warning icon on any of the devices. I specifically went to the drivers that are in question and the device manager indicates that the USB drives are working properly. However since this post I had to reinstall OSX and I will be reinstalling Windows 7 sometime this week after finishing installing all the OSX updates that I have in software update, so I'll be posting back soon.

I also would like to ask you if you know, why this issue is happening with Windows 7 when running on Bootcamp?

Thank You for your Assistance!

Nov 16, 2010 1:06 PM in response to vea1083

It's a hardware issue and it is not just Windows 7 -- same problem reported for Windows XP, for example. The details are in my old post, as in this excerpt:

+... I think there is a problem with the Apple firmware. I had a good conversation with AppleCare and they confirmed that the messages we all saw about the inability to start the two USB Universal Host Controllers (with PCI device IDs 3B36 and 3B3B) is a problem that always results from a Boot Camp install. I was told it would definitely NOT help to wipe out the Windows partition and recreate it. The situation is acknowledged, but no promise that this will change soon. OK, so I work with what I have until Apple fixes it properly.+

The Macbook Pro uses EFI to emulate the BIOS that is on a PC. It seems to be imperfectly recognizing the Intel hardware so that Windows tries to start devices that are not there. My workaround disables the ghost hardware, but we need a firmware fix from Apple.

Without a fix or workaround, some USB devices and software have problems because they try to enumerate/verify all USB ports (instead of just using the port they plug into), and the enumeration fails. Examples: some HP printers, VMware Workstation.

Nov 16, 2010 8:32 PM in response to vea1083

The problem doesn't happen under OSX -- it's just when Apple tries to start Windows as a standalone OS, so it affects Windows in Boot Camp. As a matter of fact, I run VMware Fusion so I can also run my Windows 7 on the Mac side as a virtual machine. When run that way, the same Windows 7 that had USB problems when "booted" via Boot Camp does NOT have USB problems when running as a guest with OSX as the host machine.

I had several long conversations with Apple Care, so they are aware of what I have to say and several others have reported the bug also. A fix (if it is fixable) is probably in the queue for the next update (I hope), whenever that occurs.

Nov 17, 2010 8:54 PM in response to dawalters

I was told that Apple engineering is aware of the problem. This problem will be fixed in an updated version of Bootcamp. As for ETA, I was told hopefully soon but he did not actually know.

I would post problem reports to:

www.apple.com/feedback

If you have a contact at Apple, then I would gather together some of these forum reports and email them to Apple. The more reports received the easier it will be to identify the issues behind the problem.

Dec 31, 2010 2:37 AM in response to vea1083

I just did an update to Windows 7 64 bit, and saw optional driver installs. So installed the updated drivers. Now I can't use my USB hub any longer with windows 7. I was on Boot Camp 3.1, so got 3.2 hoping that would fix it. And well it didn't. So now I'm forced to plug my keyboard and mouse directly into the USB ports instead of through my hub, which isn't very handy.

MacBook Pro & Windows 7 Driver Compatibility Issue

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