6 Replies Latest reply: Nov 10, 2010 4:34 PM by ricker6410
ricker6410 Level 1 Level 1 (0 points)
Last week I bought the iphone 4 to replace a 3Gs and spent hours on the home phone with tech. sup. Trying to get it to work. A tilt phone worked fine at the same location, Two new sim cards and two new phones and still was not able to get it to connect long enough to make or receive a call. Tech. said to return it because some areas will not connect to the iphone 4. Has anyone else had trouble in the Charlotte NC area?

iphone, iOS 4
  • ricker6410 Level 1 Level 1 (0 points)
    Well, maybe I should ask has anyone else had this problem. I liked the 4 better than the 3 but I also need to use it for calls.
  • rbrylawski Level 6 Level 6 (11,820 points)
    Sorry....no. My iP4 get's better reception than my 3G did. I live in Tampa, FL and have a very strong signal everywhere I go. The software and how the phone connects to a tower is different in the iP4. Have you tried the phone in different areas of Charlotte? If you're not getting a good connection to a cell tower at home, ask AT&T to give you (I don't know if they charge in a situation where you can't get a good 3G signal at home) a microcell. It's like having your own personal 3G tower in your home.
  • ricker6410 Level 1 Level 1 (0 points)
    Yes AT&T want like $180.00 for the devive + &50.00 per month last year before I had the iphones. My 3G s was great in other cities. I did not get to use the iphone 4 in other cities.
  • rbrylawski Level 6 Level 6 (11,820 points)
    Again, is it just in your home the phone has difficulty holding a signal, or does it have trouble in other areas of town? If it's your location, you may really need to get a microcell. Some people have reported that AT&T gave them a microcell for free when faced with a cancelled contract. This is likely a signal issue with AT&T and you should see what if any help they can offer you.

    Do you have WiFi at home? If you're getting a good WiFi signal at home, you can use that in place of 3G.
  • ricker6410 Level 1 Level 1 (0 points)
    Yes I have wifi but that does not help with the calling. AT&T give away anything. I got my first cell phone back in the 80's when it was Bellsouth mobility > Cingular > AT&T. I do get credit for not having any service while they work on the tower which yesterday they hope to fix before the end of the year. I took the iphone 4 back and am going to look for a ip 3G s without a new 2 year contract. AT&T will not even sell me an old phone without a contract.
  • ricker6410 Level 1 Level 1 (0 points)
    Also. Does anyone know if 3G has anything to do with tower connection for calling?