6 Replies Latest reply: Aug 6, 2011 2:25 PM by HoopD
kyPhone Level 1 Level 1 (0 points)
Hi everyone

I am in desperate need of some help.

I plugged my iPhone into my PC today and iTunes wouldn't detect it, no matter what I tried. All iTunes would do was freeze for 5 or so minutes and then return the error "iTunes cannot read the contents of this iPhone, please restore etc."

I have come across this error before but have gotten around it by restarting iTunes or unplugging and replugging in the iPhone. This time I couldn't get past the error.

So eventually I became frustrated with the fact and decided to restore my iPhone. BIG mistake as once it had restored it needed reactivation and iTunes still would not detect it no matter what I tried.

So I took it to my brothers PC, had him install iTunes (the same version as me, the latest 64bit version) and it had no problem detecting and reactivating the iPhone.

Then the problem became that I had my iPhone activated but my own iTunes would still not detect it so I've lost all my contacts/apps etc. without the possibility of restoring from the last backup.

So my iPhone, in it's current state is if it was just activated, completely empty otherwise.

Oddly enough, Windows has no issue detecting the iPhone with autorun popping up asking me to import photos etc. every time so this leads me to believe there's an underlying issue with iTunes which is weird as I have not changed my iTunes at all in the past week and had no issues syncing etc. a few days ago.

- Reinstalling iTunes (numerous times)
- Using different versions of iTunes
- The various different fixes found via Google
- 6 different USB ports
- 4 different USB cables

- Girlfriends 3GS doesn't get detected in iTunes either but Windows has no issue
- The fact it detected on another PC

Win7 Pro x64 and my rig is pretty high spec so I can't see there being an issue there.

Let me know if there's anything you need to know.

All suggestions welcome and appreciated.

iPhone 4 (OS 4.1), Windows 7