13 Replies Latest reply: Nov 22, 2010 1:06 AM by macbug54
macbug54 Level 1 Level 1 (0 points)
Hi,
I am a pretty experienced Apple user with a strange problem:

Added a new account (use-my wife) and in this account, google.dk or google.com shows with a blank page (just search field) in Safari. No search results or anything else is visible on the page. This happends on other sites too. Tried to remove the appropriate plist from Prefences>Library>user and to remove the entire Safari folder in Library folder. Nothing changes. Similar problem in some mails in Apple Mail. Tried to add an additional account: Same problem.

On my own account - same iMac, everything is working perfectly.

Please help asap...

Thanks,
Nils Bugge - Denmark

Config: Imac 2.8Ghz Core 2 Duo, OSX 10.5.8, Safari 5.0.2 and AppleMail 3.6

iMac 2.8Ghz Core 2 Duo, Mac OS X (10.5.8), Safari 5.0.2, AppleMail 3.6
  • Carolyn Samit Level 10 Level 10 (96,840 points)
    Hi,

    Go to Safari / Preferences - Security. Click: Show Cookies. Delete all the cookies or all Google related cookies.

    Quit Safari (Command + Q) Relaunch Safari and see if that makes a difference.









    Carolyn
  • macbug54 Level 1 Level 1 (0 points)
    Hi,

    Oh yes - I forgot to mention, I have done that too...

    The problem remains...

    Thanks anyway
  • Carolyn Samit Level 10 Level 10 (96,840 points)
    If you haven't done so, empty the Safari cache. Command + Option + E

    If that doesn't make a difference, quit Safari. Open a Finder window. Select the account folder in the Sidebar on the left. Now open the Caches folder then the com.apple.Safari folder.

    Move the cache.db file from the com.apple.Safari folder to the Trash.

    Relaunch Safari.






  • Wangjammer5 Level 1 Level 1 (0 points)
    This may or may not be the problem but I've noticed a change in cookie behaviour since installing 10.6.5. I'm a web-developer and I've found that Safari is not sending to my applications any cookies that are defined with a "domain=" attribute.

    The only cookies sent to my server apps are those defined without a domain= attribute e.g. "JSESSIONID" cookies.

    When storing cookies with a domain= attribute set, Safari is always prepending "." to the domain, which it did not previously do to my knowledge.

    I think there is a bug. There's certainly a change in behaviour. Firefox continues to work fine with our apps on the same Mac.
  • macbug54 Level 1 Level 1 (0 points)
    Thanks for your advice - I have trashed the Cache.db as described but the problæem remains the same...
    Strange.....!
    Let me know if you have other suggestions - remember the first user (me) works with no flaws..

    Thanks
    Nils
  • macbug54 Level 1 Level 1 (0 points)
    Thanks for the input. Bear in mind, that another account (me) works fine on the same computer.....
    Thanks,
    Nils
  • Carolyn Samit Level 10 Level 10 (96,840 points)
    Tried to add an additional account: Same problem.


    Even though the one account is ok, you stated that you tried another account, same problem.

    How about third party add-ons? Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

    An Archive and Install may help, instructions here.

    Mac OS X 10.5: About installation options







  • macbug54 Level 1 Level 1 (0 points)
    There are no third party add-ons installed on Safari. My old account works without problems and I simply added a new account - where the problems are. Also, I tried to add an additional account and the same problems occour: Blank pages on certain sites (like Google) and certain e-mails.

    I seems a bit troublesome to reinstall a new system as the first (existing) account works fine! I have made som screendumps of the problem, if this may help you!

    Thanks,
    Nils
  • Carolyn Samit Level 10 Level 10 (96,840 points)
    Also, I tried to add an additional account and the same problems occour: Blank pages on certain sites (like Google) and certain e-mails.


    Since any account you create has the same problem, boot from the install disc to rule out any errors on the startup disk.



    Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu and launch Disk Utility.
    (In Mac OS X 10.4 or later, you must select your language first from the installer menu)
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)

    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
    Select your start up disk and click Restart

    While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. *Make sure there is always 15% free space.*

    I seems a bit troublesome to reinstall a new system


    You don't need to. Archive and Install places a new system folder on the disk. It does not erase the disk.



  • macbug54 Level 1 Level 1 (0 points)
    Hi...
    Tried your suggestions incl. repairs of disk and permissions.....no change in behaviour on the new account: Blank pages on some sites (incl. Google.dk) and in certain e-mails
  • macbug54 Level 1 Level 1 (0 points)
    Any other suggestions out there??
  • emale Level 1 Level 1 (0 points)
    I can affirm Wangjammer5's post. Seems that you can't do anything.
    I'm also a web developer, everything worked fine before this morning I updated to 10.6.5 After that I wasn't able to log into my own web services. Figured out that Safari saved the cookies (you can see under Preferences > Security, Button "Cookies", just use the search-field and enter the URL of the problematic site), but doesn't send them to the server (when developer mode active Developer > Web informations, Resource of the Web-site itself and show headers...Cookies should be somewhere there)

    My only workaround was to change the web services. I set the cookies with domain information. Without the domain information it works again.
    Seems to be a "security fix" (http://www.anyware.co.uk/2005/2010/11/11/os-x-10-6-5-update-kills-safari-cookies -set-on-ip-address/) but for some of us it's more a pain...
  • macbug54 Level 1 Level 1 (0 points)
    Thank you for your valuable input...
    Please remember I am running OSX 10.5.8, Safari 5.0.3., Apple Mail 3.6 - and my own account _on the same cpu_ runs perfect without problems with the exact same settings....